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How much do remote customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote customer support in Ridgecrest, CA is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.25 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Ridgecrest, CA?

The most popular types of Customer Support jobs in Ridgecrest, CA are:

What are popular job titles related to Remote Customer Support jobs in Ridgecrest, CA?

For Remote Customer Support jobs in Ridgecrest, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Ridgecrest, CA look for?

The top searched job categories for Remote Customer Support jobs in Ridgecrest, CA are:

What cities near Ridgecrest, CA are hiring for Remote Customer Support jobs?

Cities near Ridgecrest, CA with the most Remote Customer Support job openings:

Infographic showing various Remote Customer Support job openings in Ridgecrest, CA as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $47,864 per year, or $23 per hour.

Solution Architect- Presales (US West)

California City, CA โ€ข Remote

AppViewX
Network Securityย โ€ขย 501 - 1,000 employees

$77.25 - $101.75/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Key responsibilities

  • Own the full technical sales lifecycle for enterprise accounts, including discovery, solution design, POC execution, and technical closure.

  • Lead complex, multi-product opportunities at enterprise accounts, delivering architecture guidance on CLM automation, PKI modernization, and post-quantum cryptography readiness.

  • Engage with senior security stakeholders to conduct technical discovery sessions, architecture workshops, and represent the company at industry events.


Job description

Solutions Architect- Presales

Location: Western United States (CA / WA / CO preferred) – Remote-first with significant regional travel

About AppViewX

AppViewX is a global leader in machine and agentic identity security and automation. Our AVX platform is the industry's most advanced cloud-native solution for Certificate Lifecycle Management (CLM), PKI-as-a-Service, SSH and key management, Kubernetes TLS automation, secure code signing, and Post-Quantum Cryptography (PQC) readiness. Trusted by six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers, AppViewX helps enterprises eliminate outages, accelerate Zero Trust adoption, and achieve cryptographic agility at scale.

Following our acquisition of Eos Cyber, AppViewX now delivers the industry's first unified machine identity + agentic identity control plane - combining certificate automation with AI-native identity governance. This is an exceptional opportunity to join a PE-backed, high-growth company at the forefront of post-quantum and agentic identity security.

Our Values

Our values define how we work, make decisions, and deliver for our customers and each other. Some reflect strengths deeply engrained in how we work. Others represent the standards we are committed to building together. 

  • We Do What We Say: We own our commitments, communicate honestly about progress, and measure success by results, not activity. 
  • We Are Trusted Experts: We continuously build our expertise, offer candid guidance, and focus on the outcomes our customers and colleagues need. 
  • We Raise the Bar: We stay curious, challenge the status quo, take smart risks, and turn better ideas into meaningful results. 
  • We Win Together: We share information, debate openly, commit together, and recognize that our success is connected to the success of our customers and teammates. 

If these values reflect how you want to work and contribute, you will find an opportunity to make a meaningful impact at AppViewX. 

Role Overview

The Enterprise Solutions Architect (ESA) – WEST is a senior individual contributor who owns the technical sales lifecycle for AppViewX's strategic enterprise accounts and prospects across the Western United States. This role is designed for a seasoned SE practitioner who brings deep Identity/PKI/CLM/PQC domain expertise, proven enterprise POC execution, and the ability to engage security leadership stakeholders with confidence.

The ESA will lead complex, multi-product opportunities at F500 and Global 2000 accounts — delivering architecture-level guidance on CLM automation, PKI modernization, and post-quantum cryptographic readiness (ML-KEM, ML-DSA, FIPS 204) -  while contributing to the broader WEST region SE team's capability and culture.

Key Responsibilities

Enterprise Pre-Sales Ownership

  • Own the full technical sales lifecycle for enterprise accounts: technical discovery, solution design, architecture workshops, POC/POV execution, competitive displacement, and technical closure.
  • Lead West region enterprise opportunities independently - including multi-product deployments spanning CLM, PKI, Code Signing, Kubernetes TLS, AIS and QTH.
  • Develop account-level technical strategy, identifying expansion, upsell, and cross-sell opportunities within the installed base.
  • Partner with Enterprise AEs and Regional Sales leadership to shape deal strategy and competitive positioning.

Customer & Executive Engagement

  • Engage VP Infrastructure, VP Security, and CISO-level stakeholders with architecture-level conversations on machine identity, Zero Trust, and cryptographic modernization.
  • Lead technical discovery sessions, architecture workshops, and competitive bake-offs at enterprise accounts.
  • Represent AppViewX at industry events, trade shows, and partner forums across the Western United States.

POC / POV Delivery

  • Architect and personally execute high-impact enterprise POCs/POVs — including technical prerequisites, integration scoping, success criteria definition, and executive readout.
  • Maintain hands-on proficiency across AVX CLM, PKI, SSH, Kubernetes, Code Signing, AIS and QTH product lines.
  • Develop and contribute to reusable POC playbooks, integration reference architectures, and technical runbooks.

Customer and Partner Advisory

  • Serve as a credible field advisor on post-quantum cryptographic readiness for enterprise accounts.
  • Articulate the NIST PQC standardization outcomes and their enterprise implications:
  • Educate prospects on the Harvest-Now-Decrypt-Later (HNDL) threat and help shape customer PQC migration timelines and certificate inventory assessments.
  • Serve as a credible field advisor on agentic identity governess for enterprise accounts.

Team Contribution & Enablement

  • Contribute to the SE team's competitive battlecards, RFP libraries, and shared knowledge base.
  • Support partner enablement sessions with GSIs, VARs, and technology alliance partners across the Western region.
  • Provide structured field feedback to Product Management on feature gaps, competitive pressures, and PQC integration requirements.

Required Qualifications

  • 7+ years of experience in enterprise pre-sales, solutions architecture, or a senior technical customer-facing role within cybersecurity around identity (IAM) security.
  • Solid hands-on expertise in two or more of the following:
    • Public Key Infrastructure (PKI) — CA hierarchy design, ADCS, EJBCA, or commercial CA deployment
    • Certificate Lifecycle Management (CLM) — enterprise automation platforms, integrations, and workflows
    • Hardware Security Module (HSM) — Thales Luna, Utimaco, AWS CloudHSM, or Azure Dedicated HSM
    • Identity & Access Management (IAM) — machine identity, workload identity, or service account governance
    • Post-Quantum Cryptography (PQC) — ML-KEM (FIPS 203), ML-DSA (FIPS 204), hybrid composite certificates
  • Demonstrated experience engaging VP- and Director-level security or infrastructure stakeholders.
  • Proven ability to lead and close enterprise POC/POV engagements in complex multi-cloud and hybrid environments.
  • Experience with hybrid cloud environments and modern infrastructure (e.g., Kubernetes, virtualization)
  • Strong understanding of Zero Trust and identity-centric security models
  • Proven track record in 6–12-month enterprise sales cycles involving multi-stakeholder procurement.
  • Strong written and verbal communication skills; able to present to both engineering teams and security leadership.
  • Bachelor's degree in computer science, Information Systems, Cybersecurity, or equivalent experience.
  • Based in Western United States with ability to travel 30–40% for customer, partner, and internal engagements.

Preferred Qualifications

  • Experience displacing Venafi TPP/TaaS, Keyfactor Command, DigiCert ONE, or Entrust in competitive enterprise accounts.
  • Familiarity with EJBCA, HashiCorp Vault PKI, or open-source CA platforms.
  • Knowledge of certificate automation protocols: ACME, SCEP, EST, CMP.
  • Scripting or automation experience: Bash, PowerShell, Python, or Ansible for POC support and demo environment management.
  • Experience integrating CLM platforms with ServiceNow, Splunk, CyberArk, or enterprise ITSM/SIEM platforms.
  • Experience supporting accounts in financial services, healthcare, federal/DoD, or critical infrastructure sectors.
  • Relevant certifications: CISSP, CCSP, AWS Certified Security — Specialty, Microsoft Certified: Security Engineer, or equivalent.
  • Awareness of CA/Browser Forum mandates (47-day TLS certificate validity) and implications for enterprise CLM automation.