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Remote Customer Support Jobs in Pickering, ON (NOW HIRING)

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

Funded.club

Customer Success Manager

Toronto, ON · Remote

This role will also support a small number of enterprise customers that require higher levels of ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Pickering, ON

Remote Customer Support information

See Pickering, ON salary details

$10

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How much do remote customer support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer support in Pickering, ON is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $11.80 and $14.98 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Pickering, ON?

The most popular types of Customer Support jobs in Pickering, ON are:

What job categories do people searching Remote Customer Support jobs in Pickering, ON look for?

The top searched job categories for Remote Customer Support jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Remote Customer Support jobs?

Cities near Pickering, ON with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Pickering, ON as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $33,567 per year, or $16.1 per hour.

Product Manager, Mobile Experience (Remote)

Rivalry

Toronto, ON • On-site, Remote

Full-time

PTO

Re-posted 11 days ago

Job description

Description
TL/DR:
Rivalry is focused on building the most engaging next gen sports betting and entertainment brand globally and we’re looking for a solid Product Manager to join us on our next phase of growth. 

As a Product Manager, you will be responsible for product management aligned to core areas of the Rivalry product, leading the roadmap, design and development. You will collaborate closely with fellow product managers, developers, designers, marketing, compliance, retention, payments and customer support teams to successfully deliver Rivalry’s product experience.

The nitty-gritty:
  • Lead product planning, design and solution definition for core areas of Rivalry’s product including mobile 
  • Lead a cross functional product team of designers, developers & QA 
  • Lead, define and roadmap, features and requirements aligned to business goals
  • Responsible for establishing and analyzing success metrics for features released to track uptake and identify opportunities for improvement 
  • Represent and communicate strategy and progress updates to key stakeholders
  • Assess product development sprints and enhancement opportunities. Monitor product sprints and evaluate results
  • Prioritize and maintain the sprint backlog balancing requirements of all stakeholders
  • Leverage team members and resources to execute a product roadmap as quickly as possible; iterating on timelines that make sense
  • Execute and support improvement of Agile processes
  • Lead by example and empower others to be effective, process-driven, accountable, and autonomous
  • Be responsible for tracking team velocity
  • Foster a safe environment for your team where transparency and candid communication is encouraged
  • Support QA processes to ensure the product meets goals and quality standards

Your stats:
  • 2-5 years of digital product management / ownership experience
  • Experience building and optimizing mobile apps for iOS and Android
  • Experience collaborating with other product managers and teams building web and mobile products simultaneously
  • Customer-centric mindset with the capability of translating that into the product development process, user experience and design
  • Experience working with agile development teams
  • Experience managing and maintaining the product development lifecycle in platforms such as Jira or other similar software
  • Experience building and launching products with engineering teams
  • Experience and interest in diving deep into data analysis to analyze impact of product changes and support product decision making
  • Strong investigation, prioritization, negotiation and organization skills
  • Strong and comfortable in working with others remotely
  • English fluency

Our Stats
  • We offer a competitive salary and total rewards package.
  • A chance to work in one of the most exciting and rapidly growing industries
  • Work with an extremely talented team who share a love for video games and esports on truly innovative projects.
  • See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews
  • Remote and flexible working arrangements.
  • Open Paid Vacation. 
  • Free video games! Every Rivalry employee gets a monthly stipend.
  • + more!