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Remote Customer Support Jobs in New Rochelle, NY

Nexora Talent

Client Support Specialist (Remote)

Manhattan, NY · Remote

$19.75 - $26.75/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Project Sapiens

VP Global Customer Support

Rochelle Park, NJ · Remote

$153K - $196K/yr

Remote (East Coast) The VP, Global Customer Support owns the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

We're primarily a remote company so you've already seen our/your office. If you want to work with ... What You'll Do as a Customer Support Mod: * Respond swiftly and professionally to customer ...

ACHIEVE TEST PREP

Student Advisor

Newark, NJ · On-site +1

Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. In this role, you'll support U.S.-based students throughout their ...

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Showing results 41-60

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in New Rochelle, NY

Remote Customer Support information

See New Rochelle, NY salary details

$11

$23

$58

How much do remote customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support in New Rochelle, NY is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $27.21 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What job categories do people searching Remote Customer Support jobs in New Rochelle, NY look for?

The top searched job categories for Remote Customer Support jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Remote Customer Support jobs?

Cities near New Rochelle, NY with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in New Rochelle, NY as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,597 per year, or $23.8 per hour.

Client Support Specialist (Remote)

Nexora Talent

Manhattan, NY • Remote

$35K - $60K/yr

Part-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Job Overview

We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support, resolving inquiries, coordinating communications, and ensuring a positive customer experience throughout every interaction.

The ideal candidate is professional, organized, responsive, and comfortable working in a fast-paced remote environment.

Key Responsibilities

  • Respond to client inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information regarding services, processes, and account updates
  • Assist clients with scheduling, follow-ups, and general support requests
  • Maintain detailed records of customer interactions and updates
  • Coordinate with internal teams to ensure efficient issue resolution
  • Monitor client satisfaction and escalate concerns when necessary
  • Support daily administrative and operational tasks as assigned
  • Maintain professionalism and strong communication in all interactions

Qualifications

  • Previous experience in customer service, client support, administrative support, or related fields preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable using email, spreadsheets, and online communication platforms
  • Ability to work independently in a remote setting
  • Strong attention to detail and problem-solving skills
  • Positive attitude and professional demeanor

Preferred Skills

  • Experience with CRM systems or customer support platforms
  • Familiarity with remote collaboration tools such as Slack, Zoom, or Google Workspace
  • Ability to manage multiple priorities efficiently

Benefits

  • Fully remote position
  • Flexible work environment
  • Opportunities for professional growth and development
  • Supportive and collaborative team culture
  • Competitive compensation based on experience