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Remote Customer Support Jobs in Nepean, ON (NOW HIRING)

Connection Inc.

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Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed. What You'll Do * Respond to ...

Cayenta

(Remote) Support Analyst

Ottawa, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Ottawa, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Ottawa, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Ottawa, ON · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

Aspire Lifestyles

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Remote Travel Customer Service Representative

Ottawa, ON · Remote

CA$20 - CA$22/hr

Remote - Ontario, Canada Start Date: September 2026 Position Type: Permanent, Full-Time Pay Range ... Our agents play a key role in ensuring customers receive responsive, professional support while ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Nepean, ON

Remote Customer Support information

See Nepean, ON salary details

$11

$17

$34

How much do remote customer support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote customer support in Nepean, ON is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.44 and $15.79 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Nepean, ON?

The most popular types of Customer Support jobs in Nepean, ON are:

What job categories do people searching Remote Customer Support jobs in Nepean, ON look for?

The top searched job categories for Remote Customer Support jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Remote Customer Support jobs?

Cities near Nepean, ON with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Nepean, ON as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,381 per year, or $17 per hour.

Remote Customer Success & Support Specialist (HighLevel Required)

Connection Inc.

Hamilton, ON • Remote

CA$50K - CA$60K/yr

Full-time

Posted 12 days ago

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Job description

Job Description
Do you love helping people, building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage environment?

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed.

What You'll Do

  • Respond to inbound client support requests (FreshDesk)
  • Support Clients in cutting-edge AI technology (we train you)
  • Make proactive outbound client check-ins via phone, SMS, and email
  • Support clients inside HighLevel, including onboarding, workflows, and automations
  • Help build customer "delight" and follow-up sequences
  • Communicate internally via Slack

Required Experience
✅ HighLevel experience (REQUIRED)
✅ Strong communication, written and verbal
✅ Confident on camera for client Zoom calls
✅ Organized, proactive, and tech-savvy


Tools You'll Use
HighLevel, FreshDesk, Google Workspace, Zoom, Slack, Canva, Facebook, Claude, Open-AI


Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.