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Remote Customer Support Jobs in Middleton, WI (NOW HIRING)

Getaway

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Support for your career development with paid training, conferences, certifications, etc. Location:

ECP

Customer Success Manager

Madison, WI · Remote

... customers feel supported, informed, and confident in their partnership with us. Success in this ... Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ...

WPS

Medicare Pricing Analyst

Madison, WI · On-site +1

We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois ... We process claims and provide customer support for beneficiaries of the Medicare program and manage ...

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Middleton, WI

Remote Customer Support information

See Middleton, WI salary details

$10

$23

$57

How much do remote customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer support in Middleton, WI is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $26.54 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What job categories do people searching Remote Customer Support jobs in Middleton, WI look for?

The top searched job categories for Remote Customer Support jobs in Middleton, WI are:

What cities near Middleton, WI are hiring for Remote Customer Support jobs?

Cities near Middleton, WI with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Middleton, WI as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $48,367 per year, or $23.3 per hour.

Remote Client Relationship Specialist | Customer Service & Benefits

Globe Life American Income Division

Madison, WI • On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Life

Posted 21 days ago

Job description

Remote Client Relationship Specialist | Customer Service & Benefits
Company: AO - Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience: Entry-Level Welcome | Training & Mentorship ProvidedWork From Home. Build Relationships. Create a Career That Grows With You.
Are you a strong communicator who enjoys connecting with people, solving problems, and building lasting relationships?
AO - Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as Remote Client Relationship Specialists. You'll meet with individuals and families through scheduled virtual appointments, answer questions about available benefits, provide personalized guidance, and deliver exceptional service throughout the client experience.
This opportunity combines customer service, relationship management, benefits education, and consultative sales while providing the flexibility of working from home.
Whether you're starting a new career or bringing experience from another industry, we provide comprehensive training, mentorship, and ongoing professional development.
No previous insurance experience is required.
• 100% Remote
• Flexible Scheduling Opportunities
• Qualified Client Opportunities
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses & Renewals
• Training & Mentorship Provided
• Leadership Advancement OpportunitiesAbout AO
AO operates within the American Income Division of Globe Life, serving working families throughout North America.
Our organization provides supplemental life, accident, and health insurance products to working families, including members of labor unions, credit unions, associations, and their families.
Our culture is guided by a people-first philosophy focused on service, integrity, accountability, professional development, and helping others succeed.
One principle that reflects that culture is the Platinum Rule:
"Do more for others than you would have them do for you."
That philosophy influences how we serve clients, support teammates, and build long-term professional relationships.What You'll Do
As a Remote Client Relationship Specialist, your primary focus will be creating a positive client experience while helping individuals and families understand available benefit options.Client Relationships & Service
  • Meet with clients virtually through Zoom and phone appointments
  • Connect with individuals and families seeking information regarding available benefits
  • Build trust through professional, personalized communication
  • Ask questions to understand each client's needs and priorities
  • Explain available life, accident, and supplemental health insurance options
  • Answer questions clearly and professionally
  • Assist clients throughout the application and enrollment process
  • Provide ongoing service and follow-up
  • Maintain accurate digital client records and documentation
  • Develop long-term client relationships through consistent service
Professional Development
  • Participate in structured virtual onboarding
  • Attend ongoing training and weekly coaching
  • Receive mentorship from experienced leaders
  • Strengthen communication and relationship-management skills
  • Develop customer service and consultative sales skills
  • Learn products, systems, and industry best practices
  • Participate in leadership development opportunities
  • Collaborate with a supportive virtual team
Qualified Client Opportunities
🤝 Relationship-Focused - No Traditional Cold Calling
Representatives work with qualified client opportunities and individuals who have requested information regarding available benefits.
This allows you to spend more time:
  • Understanding client needs
  • Building relationships
  • Educating families
  • Explaining available options
  • Assisting with enrollment
  • Providing ongoing client support

The goal is not high-pressure selling. Successful representatives focus on education, service, trust, and helping clients make informed decisions.Compensation & Earning Opportunities
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position.
Compensation opportunities may include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income opportunities
  • Leadership incentives
  • Recognition programs
  • Additional performance rewards

There is no fixed earnings cap on commission-based production. Actual earnings vary based on individual activity, sales results, consistency, and performance.Why Professionals Choose AO
🏡 100% Remote Work
Build your career from home while staying connected through modern virtual technology.
  • Work remotely within the United States
  • No daily commute
  • Virtual client appointments
  • Online training and meetings
  • Collaborative remote team environment
⏰ Flexible Scheduling
Organize your schedule around your personal and professional priorities while maintaining the consistency needed to serve clients and meet performance goals.
📚 Comprehensive Training & Mentorship
No previous insurance experience is necessary.
Training and professional development may include:
  • Structured onboarding
  • Product and benefits education
  • Customer service training
  • Consultative sales development
  • Virtual presentation skills
  • Enrollment systems and procedures
  • Weekly coaching
  • One-on-one mentorship
  • Leadership development
Career Growth & Leadership Development
AO provides opportunities for professionals who want to grow beyond an individual client-facing role.
Potential development paths may include:
  • Team leadership
  • Coaching and mentorship
  • Training and development
  • Client relationship management
  • Business development
  • Management
  • Senior leadership

Advancement is based on performance, consistency, professional development, and demonstrated leadership ability.Performance Incentives & Recognition
Outstanding performance may qualify representatives for additional recognition opportunities, including:
  • Company-sponsored incentive travel
  • International travel opportunities
  • Leadership conferences and development events
  • Vehicle incentive programs
  • Performance awards and recognition
  • Additional contests and achievement incentives

All incentive programs are performance-based and subject to applicable qualification requirements.Benefits & Resources
Qualifying representatives may also be eligible for:
  • Company-supported life insurance
  • Medical/health insurance reimbursement program
  • Renewal income opportunities
  • Leadership development resources
  • Professional mentorship and coaching
  • Virtual business systems and technology
  • Recognition and advancement programs

Eligibility requirements apply.Who We're Looking For
Successful candidates typically demonstrate:
  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building abilities
  • Active listening and problem-solving skills
  • Positive, professional demeanor
  • Customer-focused mindset
  • Self-motivation and personal accountability
  • Strong organization and attention to detail
  • Ability to manage time effectively
  • Comfort working independently from home
  • Ability to collaborate within a virtual team
  • Coachability and willingness to learn
  • Professionalism and integrity
  • Desire for continuous personal and professional growth
Experience That Transfers Well
Previous insurance experience is not required.
Relevant experience may include:
  • Customer Service
  • Client Relations
  • Sales
  • Retail
  • Hospitality
  • Healthcare
  • Education
  • Banking or Financial Services
  • Administrative Support
  • Call Center Operations
  • Account Management
  • Recruiting
  • Leadership or Management
  • Military Service

We welcome motivated applicants from a variety of professional backgrounds.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable communicating with clients through Zoom and phone
  • Be willing to complete required training
  • Be willing and able to obtain the appropriate state Life & Health Insurance License

Because this position involves insurance products, representatives must become appropriately licensed before performing activities that require an insurance license.
Licensing guidance and support are provided.Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom, providing a convenient and accessible hiring experience.Ready to Build Your Future?
If you're looking for a remote career where you can build relationships, help working families, develop professionally, and create long-term opportunities through your performance, we'd like to hear from you.
Apply today to be considered for our Remote Client Relationship Specialist opportunity with AO - Globe Life.Work From Home. Build Relationships. Help Families. Grow Your Future. 🚀

Apply