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Remote Customer Support Jobs in Markham, ON (NOW HIRING)

Aspire Lifestyles

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Bilingual Customer Service Representative (English/French) - Remote

Mississauga, ON · Remote

CA$20 - CA$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Markham, ON

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How much do remote customer support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote customer support in Markham, ON is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $11.84 and $15.03 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What job categories do people searching Remote Customer Support jobs in Markham, ON look for?

The top searched job categories for Remote Customer Support jobs in Markham, ON are:

What cities near Markham, ON are hiring for Remote Customer Support jobs?

Cities near Markham, ON with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Markham, ON as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,689 per year, or $16.2 per hour.

PostgreSQL Database Administrator (Production DBA)

Centric Software

Toronto, ON • Remote

CA$136K/yr

Full-time

Re-posted 18 days ago

Job description

About Centric Software:

CentricSoftwareis a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We're here to challenge the status quo-and we're looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Position Summary

We are seeking a PostgreSQL expert to join our R&D Customer Support team as a Production DBA. This role is focused on bringing deep Postgres expertise in-house to analyze, troubleshoot, and improve production database environments, perform root cause analysis on issues ranging from long-running queries to hosting environment problems and heavy traffic scenarios, and ensure our customers' PostgreSQL deployments remain healthy, performant, and reliable. While the primary focus is production operations, the DBA will also work across development environments as needed to trace issues to their source and collaborate with engineering on fixes.


Position Details

Job title: PostgreSQL Database Administrator (Production DBA)

Team: R&D - Customer Support

Location: Remote (US/Canada)

Employment Type: Full-time

Compensation: $136K USD

Key Responsibilities

  • Serve as the PostgreSQL expert and primary Production DBA within the R&D Customer Support team, driving the stability, performance, and reliability of customer-facing database environments.

  • Perform root cause analysis (RCA) on production incidents spanning query performance, database configuration, infrastructure-level bottlenecks, and traffic/load conditions.

  • Diagnose and resolve complex PostgreSQL performance, availability, and data-integrity issues, including query tuning, index strategy, vacuum/auto vacuum behavior, and lock contention.

  • Troubleshoot and analyze production PostgreSQL systems across diverse hosting environments, ensuring performance, availability, and data integrity.

  • Review execution plans, analyze slow queries, and recommend configuration, schema, or indexing changes to optimize production workloads.

  • Support customers running PostgreSQL across on-premises, cloud (AWS RDS/Aurora, Azure, GCP), and self-managed deployments.

  • Work across development and production environments to trace issues to their source and collaborate with engineering on fixes and product improvements.

  • Advise on high-availability and disaster-recovery architectures including streaming replication, logical replication, failover, backup/restore (pg_basebackup, pgBackRest, WAL-G), and point-in-time recovery.

  • Create and maintain internal knowledge-based articles, runbooks, and best-practice documentation for the support team.

  • Mentor support engineers and developers on Postgres internals, SQL tuning, and operational best practices.

  • Participate in on-call rotation for critical customer escalations as needed.

Required Qualifications

  • Minimum 5 years of hands-on experience as a PostgreSQL DBA, with deep knowledge of Postgres internals (MVCC, WAL, query planner, locking, buffer management) and operational best practices.

  • Proven track record managing PostgreSQL in production environments, including incident response, root cause analysis, and performance optimization under heavy traffic.

  • Strong SQL skills, including query optimization and execution-plan analysis (EXPLAIN / EXPLAIN ANALYZE).

  • Experience with PostgreSQL performance tuning: indexing strategies, autovacuum, connection pooling (PgBouncer), and configuration tuning (postgresql.conf).

  • Experience with high availability and replication: streaming replication, logical replication, Patroni, or equivalent.

  • Experience with backup and recovery tooling such as pgBackRest, WAL-G, pg_basebackup, or Barman.

  • Proficiency with Linux/Unix operating systems and shell scripting (Bash or similar).

  • Strong written and verbal communication skills, with the ability to explain complex database concepts to both technical and non-technical audiences.

  • Located in North America with the ability to work core hours that overlap with the team.


Preferred Qualifications

  • Experience supporting PostgreSQL on AWS RDS, Aurora Postgres, Azure Database for PostgreSQL, or Google Cloud SQL.

  • Scripting or automation experience in Python, PowerShell, or similar.

  • Familiarity with monitoring/observability tooling (Datadog, New Relic, Prometheus, pganalyze, Sentry).

  • Experience working in a customer-facing or customer-support-adjacent role.

  • Exposure to additional database platforms (Oracle, SQL Server, MySQL, MongoDB) and migration experience to/from Postgres.

  • Experience with infrastructure-as-code (Terraform, CloudFormation) and containerized workloads (Kubernetes).


What Success Looks Like

In the first 90 days, the successful candidate will have ramped up on our product and support workflows, taken ownership of escalated Postgres cases, and begun contributing to internal documentation and knowledge sharing. Within six months, they will be the go-to Postgres resource for the team, materially reducing time-to-resolution on database-related customer issues and partnering with engineering on product improvements informed by field data.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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