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Remote Customer Support Jobs in Madison, MS (NOW HIRING)

Promoted2

Remote Insurance Agent

Jackson, MS · Remote

$90K - $250K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

The Edelson Agency

Hiring Remote Insurance Brokers

Jackson, MS · Remote

$77K - $102K/yr

... ongoing support with claims and renewals. Affordable and detailed Leads. There is NO cold calling ... Strong sales, customer service, and organizational abilities. Keeping a positive attitude and ...

XACT

Customer Service Specialist - MS

Jackson, MS · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... support from your secure home office. We aim to delight every customer every day. As a Customer ...

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Remote Customer Support information

See Madison, MS salary details

$8

$18

$46

How much do remote customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote customer support in Madison, MS is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $9.76 and $21.49 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Madison, MS?

The most popular types of Customer Support jobs in Madison, MS are:

What job categories do people searching Remote Customer Support jobs in Madison, MS look for?

The top searched job categories for Remote Customer Support jobs in Madison, MS are:

What cities near Madison, MS are hiring for Remote Customer Support jobs?

Cities near Madison, MS with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Madison, MS as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $39,212 per year, or $18.9 per hour.

Licensed Remote Insurance Sales Representative (State Farm Experience Required)

Jason Templeton - State Farm Agency

Jackson, MS • Remote

$35K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Licensed Remote Insurance Sales Representative (State Farm Experience Required)

Jason Templeton - State Farm Agency
Remote | Applicants must reside in Alabama, Mississippi, Tennessee, North Carolina, South Carolina, Kentucky, or Georgia

Compensation: $35,000 - $100,000+ (Base Salary + Uncapped Commission)

Are you an experienced State Farm sales professional ready to work remotely?

Jason Templeton's growing State Farm agency is looking for a licensed, experienced State Farm Insurance Sales Representative who knows how to build relationships, uncover customer needs, and close business. This is not an entry-level position.

If you've previously worked for a State Farm agent, hold active Property & Casualty and Life & Health licenses, and thrive in a commission-driven sales environment, we'd love to talk with you.

Our agency has over 50 years of combined State Farm team experience and is built around providing outstanding customer service while helping customers protect what matters most. We are committed to building long-term relationships with our customers and supporting our team members' success.

What You'll Do
  • Build and manage relationships with new and existing customers
  • Conduct needs-based insurance reviews
  • Quote and sell Auto, Home, Life, Health, Business, and other State Farm insurance products
  • Generate referrals and follow up on leads
  • Cross-sell and identify additional coverage opportunities
  • Deliver exceptional customer service throughout the sales process
  • Consistently meet or exceed sales goals
What We're Looking For

Required Qualifications

  • Active Property & Casualty License
  • Active Life & Health License
  • Previous State Farm agency experience is required
  • Proven insurance sales success
  • Excellent communication and closing skills
  • Self-motivated and able to work independently in a remote environment
  • Strong organizational and follow-up skills
  • Reliable high-speed internet and dedicated home office workspace

Applicants without previous State Farm agency experience will not be considered.

Compensation & Benefits
  • Base salary plus uncapped commission
  • Expected earnings: $35,000-$100,000+ annually
  • Paid Time Off (PTO)
  • Healthcare reimbursement
  • Retirement plan with employer match
  • Remote work opportunity
  • Established agency with strong support
  • Opportunity for long-term career growth
Work Location

This is a fully remote position, but applicants must currently reside in one of the following states:

  • Alabama
  • Mississippi
  • Tennessee
  • North Carolina
  • South Carolina
  • Kentucky
  • Georgia
Why Join Jason Templeton State Farm?

Jason Templeton's agency has earned a reputation for exceptional customer service and helping customers protect what matters most. The team focuses on building lasting customer relationships while providing insurance solutions tailored to each individual's needs. The agency offers virtual appointments, serves customers across Georgia and Alabama, and values professionals who are driven, customer-focused, and committed to excellence.

Apply Today

If you're a licensed State Farm professional looking for a remote opportunity with uncapped earning potential, we'd love to hear from you.