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Remote Customer Support Jobs in Columbus, IN (NOW HIRING)

Circle

Senior Analyst, AML Know Your Customer

Nashville, IN · On-site +1

$97K - $127K/yr

Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is ... for support. We respect your privacy and will connect with you separately from our interview ...

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How much do remote customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer support in Columbus, IN is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $24.62 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Columbus, IN?

The most popular types of Customer Support jobs in Columbus, IN are:

What are popular job titles related to Remote Customer Support jobs in Columbus, IN?

For Remote Customer Support jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Columbus, IN look for?

The top searched job categories for Remote Customer Support jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Remote Customer Support jobs?

Cities near Columbus, IN with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Columbus, IN as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 23% In-person, and 77% Remote job distribution, with an average salary of $44,825 per year, or $21.6 per hour.

Senior Analyst, AML Know Your Customer

Circle

Nashville, IN • On-site, Remote

$97K - $127K/yr

Full-time

Re-posted 17 days ago

Job description

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.

What you'll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

Circle is looking for a Senior Analyst, AML Know Your Customer to join its Compliance Operations team and conduct detailed periodic reviews and projects in Circle's KYC Team. The Senior Analyst is responsible for the end-to-end KYC periodic review process, including the collection, documentation, due diligence, analysis, and escalation of customers.

What you'll work on:

  • Reviewing higher and high risk client relationships to ensure that customer due diligence is complete and accurate and meets applicable specialized and enhanced due diligence requirements.

  • Critically examining customer profile changes and documentation obtained during the periodic review process for material changes in risk factors and red flags.

  • Updating internal records to enrich customer KYC files.

  • Ensuring the customer's nature of business aligns with their business models and profiles.

  • Escalating and drafting executive level risk acceptance memos for customers with red flags and higher risk attributes and succinctly summarizing findings and next steps.

  • Collaborating with the Customer Service team and Relationship Managers to obtain all necessary supporting documentation to fulfill KYC due diligence requirements.

  • Partnering with team leads within the region to facilitate knowledge sharing.

  • Monitoring industry trends relative to money laundering or fraud schemes including detection and reporting of suspicious activity.

  • Performing any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.

What you'll bring to Circle:

  • A passion for harnessing the power of digital currency and blockchain technology and services built on top of it. Deep understanding of blockchain technology

  • An innovative and creative mind looking to suggest new solutions to old problems.

  • Proven experience working collaboratively and effectively with the ability to work with multiple stakeholders and internal teams. Appreciate direct communication.

  • Experience and comfort working in an ever changing industry and the flexibility to quickly react to changing demands. Never tired of learning.

  • B.A./B.S. degree; quantitative or technical degree a plus.

  • 4+ years of relevant experience in AML and KYC reviews for corporates, with 2 years in crypto, preferable in ongoing monitoring of higher and high risk customers.

  • Detail-oriented, highly analytical and comfortable digging into data

  • Strong communication skills and presence, ability to interface with internal and external teams

  • CAMS, CFCS or CFE certification is a plus.

  • Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is across the US, Europe & APAC).

  • Experience/familiarity with Slack, Apple MacOS and GSuite.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $97,500-$127,500

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out toaccommodations@circle.comfor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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