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Remote Customer Support Jobs in Berkeley, CA (NOW HIRING)

InsuraTec

Sales Representative (Remote)

Piedmont, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Hercules, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Clayton, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Dublin, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Hayward, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Orinda, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Berkeley, CA

Remote Customer Support information

See Berkeley, CA salary details

$13

$28

$70

How much do remote customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer support in Berkeley, CA is $28.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $32.36 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Berkeley, CA?

The most popular types of Customer Support jobs in Berkeley, CA are:

What are popular job titles related to Remote Customer Support jobs in Berkeley, CA?

For Remote Customer Support jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Berkeley, CA look for?

The top searched job categories for Remote Customer Support jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote Customer Support jobs?

Cities near Berkeley, CA with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Berkeley, CA as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $59,013 per year, or $28.4 per hour.

Technical Support Representative

Sonic Internet + Phone

Hayward, CA • Remote

$20/hr

Full-time

Re-posted 3 days ago

Job description

Why Sonic?


Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Must Bilingual!

About the job:

Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.

Your Impact/Duties:

  • Provide customer support and technical issue resolution via phone, email or SMS
  • Configuration of customer equipment and/or software to connect to the internet
  • Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues
  • Collaborates with other employees to research and resolve issues
  • Resolves tickets generated by staff with technical requests/problems to maintain productivity
  • Provide industry leading customer care to all!

Must Haves:

  • Ability to think logically and problem solve
  • Friendly, can do attitude
  • Eagerness to learn
  • Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
  • Effective verbal and written communication skills
  • An interest in computers and the Internet
  • Ability to manage competing priorities and keep accurate notes/data entry
  • Excellent customer service skills, desire to help and make a positive experience for customers
  • Reliable home internet/wifi and a quiet space to work from home.
  • Bilingual in Spanish is highly preferred

Pay Scale:

Starting Rate: $20/hr

Benefits and Perks:

  • Medical + Dental + Vision benefits
  • 401k and Profit Sharing
  • Remote opportunity
  • Paid Time Off
  • Education opportunities
  • Stipend for high-speed internet access
  • Paid Comprehensive Training
  • Growth Opportunities
  • Company Paid Pregnancy/Bonding Leave

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.