Remote Customer Support Jobs in Beloit, WI (NOW HIRING)

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Clinical Business Development Associate

Working with Business Development Executives, providing high quality clinical packaging and distribution proposals within expected timeframe. Based on quote requirements, works with various internal departments to calculate complex costing in order to deliver Proposals and Change Orders to customer's right first time. Prepares and presents proposals to Business Development Executives and customers during customer facing meetings when applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborates with Subject Matter Experts (SME) to gather supporting information to be captured within Proposals.
• Reviews clinical trial strategies presented within Request-for-Quote (RFQ) and calculates quantities of materials needed for production.
• Assigns costs within Proposals based on services quoted.
• Works with Sales, Project Management and external customers to resolve issues associated with Proposals or Change Orders.
• Leads meetings with internal departments and externally with clients to discuss expectations associated with Proposals, revisions to proposals and Change Orders.
• Act as a liaison between Project Management and Business Development Executives to support the transition of awarded Proposals into Project Management teams.
• Develops and writes project timelines to be utilized within Proposals.
• Proactive in asking questions to obtain answers, collecting business process information, and working with others in a positive and collaborative manner.
• Manages and prioritizes competing requests for multiple parties to ensure all tasks are completed.
• Actively participates in drafting Change Orders, Proposals & Revisions to Proposals.
• Demonstrates moderate to advanced abilities in MS Office (Excel, Word)
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance to work is an essential function of this position
• Performs other duties as assigned by Manager/Supervisor.

QUALIFICATIONS:

Required:

• Associate's Degree in a related field and/or 1-3 years related experience and/or training.
• College Level Mathematical Skills -
• Advanced Computer Skills:
• Ability to perform the most complex computer tasks and operate various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• Intermediate Reasoning: Ability to apply common sense understanding to carry out instructions that may be furnished in written, oral, or diagram form. Ability to deal with problems that involve several concrete variables in standardized situations.

Preferred:

• Ability to demonstrate attention to detail.
• Ability to exhibit sound and accurate judgment
• Ability to hold oneself in a professional manner.
• Ability to adapt to changing work environments.
• Excellent Time management skills.
• Ability to perform high-quality work in fast paced environment.

The base salary hiring range for this position is ($51,120 to $57,510)plus eligibility for an annual performance bonus. Final offer amounts are determined by multiple factors including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), flexible spending account, and 401(k).

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Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.