Remote Customer Support Jobs in Belgrade, MT (NOW HIRING)

In this role, you lead the endtoend execution of Startup, Commissioning, and aftermarket service projects within the Data Center Services Center of Excellence. The portfolio includes Paralleling Switchgear and Protection & Control projects across the U.S. Electrification Service business. You set clear guidelines, define tasks and milestones, and drive performance through strong coordination, motivation, and feedback. You also safeguard and elevate customer satisfaction by ensuring all requirements, commitments, and project targets are consistently met, delivering highquality service at every stage of the engagement.

The work model for the role is: Remote in the US

#LI-Remote
This role is contributing to the Electrification Services Business Area in the United States.
In this role your main accountabilities are:

• Leads the project team by establishing execution approach and overseeing project hand-over, planning, monitoring and control activities for internal and external resources and accomplishing project goals
• Managing the development of project planning documents
• Monitoring projects to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)
• Analyzing and addressing project risks, and regularly disseminating lessons learned
• Working with other functions to coordinate contract negotiations and claims with customers
• Managing external suppliers to ensure availability of equipment, systems, material and services
• Serve as an escalation point for project issues.
• Achieving project deliverables and compliance with contract requirements
• Building strong relationships with customers and stakeholders

Qualifications for the role:

• A Bachelor of Science degree in Mechanical or Electrical Engineering highly preferred. Combination of education and relevant experience will be considered in lieu of.
• 3+ years of experience in the electrical industry working as a subject matter expert or project manager with paralleling switchgear, protection and control systems, electrical energy management systems, or electrical field services in the data center or power generation/distribution market
• Demonstrated experience in management of project scope, cost, schedules and vendors/subcontractors
• Knowledge of IEC61850, GE Zenith, ABB Protection and Control offerings (ZEE600, SSC600, PCM600 and associated relay hardware), Woodward Governor Controls, and/or Envisage energy management solutions are a plus
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• Must have strong written and verbal communication skills in the English language
• Ability to travel as necessary up to 20% of the time to support project kickoff and execution or as necessary to support successful execution of assigned projects
• PMP Certification is a plus.
• Candidates must already have work authorization that would permit them to work for ABB in the US

Why ABB?

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $115,000 annually.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.