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Remote Customer Support Jobs in Appleton, WI (NOW HIRING)

TEKsystems

Administrative Support Specialist

De Pere, WI · Remote

$19 - $25/hr

Flexible remote work environment Job Type & Location This is a Contract position based out of De ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

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TEKsystems

Administrative Support Specialist

De Pere, WI · Remote

$19 - $25/hr

Flexible remote work environment Job Type & Location This is a Contract position based out of De ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

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All JobsRemote Customer Support JobsRemote Customer Support Jobs in Appleton, WI

Remote Customer Support information

See Appleton, WI salary details

$10

$22

$55

How much do remote customer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote customer support in Appleton, WI is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $25.82 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Appleton, WI? For Remote Customer Support jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Appleton, WI look for? The top searched job categories for Remote Customer Support jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Customer Support jobs? Cities near Appleton, WI with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Sales Application Engineer-Switchboards

Sales Application Engineer-Switchboards

Faith Technologies Incorporated (FTI)

Menasha, WI • On-site, Remote

$106K - $131K/yr

Full-time

Posted 19 days ago

Faith Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

50th of 357 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
Faith Technologies Inc. (FTI) is currently seeking a Sales Application Engineer-Switchboards to join our Product Sales team. This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.
In this highly visible role, you will be the go-to expert and dedicated champion
for the assigned product line(s). You will partner directly with our Engineering, Business Development and Sales teams, acting as their primary technical resource during both the pre-sales and post-sales phases. When customers have complex application questions, require project troubleshooting, or need specialized guidance on how to properly integrate our technology into their systems, you are the consultative expert they will rely on.
Because our manufacturing portfolio is diverse, this role is designed to be highly specialized yet structurally modular. While your primary mandate will be mastering your Switchboard Product line, you will collaborate closely with a broader team of Application Engineers, Sales, Engineering, and Product Managers. Together, you will share best practices, standardize workflows, and maintain a cohesive, elite standard of technical customer support across the entire organization.
Our Product Sales team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI). From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle charging skids, switchboards and more! With a strong focus on quality, manufacturability, and customer outcomes, we ensure every product is engineered to perform in the real world-safely, reliably, and at scale.
To learn more about our products and services, visit our website: Excellerate Products - Smarter Power Solutions - FTI.
MINIMUM REQUIREMENTS
Education: Bachelors degree in Engineering, Business, Construction Management etc. preferred.
Experience: 3-5+ years of experience with technical products and customer projects, including roles in sales support, application engineering, or product specialization within manufacturing.
PREFERRED EXPERIENCE
Experience with UL891 switchboard applications.
KEY RESPONSIBILITIES
  • Technical Sales Support: Serve as the primary technical expert, partnering with sales teams to support customer engagement, specify appropriate solutions, and help close opportunities.
  • Customer Consultation: Guide customers through project lifecycles by providing technical expertise and recommendations to ensure products are applied effectively and meet project requirements.
  • Process Development & Continuous Improvement: Develop, document, and refine processes to improve efficiency, accuracy, and scalability across technical sales support and application engineering activities. Identify gaps, recommend improvements, and implement best practices to enhance team performance and customer outcomes.
  • Technical Quotation Review: Review quotes for technical accuracy, code compliance, and alignment with customer requirements, ensuring solutions meet specifications and organizational standards.
  • Data Integrity & System Management: Ensure accurate product configuration and documentation. Maintain and support configurator rules, driving consistency and reliability in product data and system outputs.
  • Cross-Functional Collaboration: Partner with engineering, product management, and operations teams to align on product capabilities, resolve technical challenges, and support continuous product improvement.
  • Product & Application Expertise: Maintain deep knowledge of product lines, including features, specifications, and application requirements, to provide informed recommendations and training to internal teams and customers.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
WORK LOCATION
This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).
#LI-REMOTE
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

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