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Remote Customer Support Jobs in Andover, MN (NOW HIRING)

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate must reside in:

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate must reside in:

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate must reside in:

ForgeFit

Remote Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Saint Paul, MN · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Whitefox

Customer Support Engineer

Minneapolis, MN · Remote

Customer Support Engineer Do you want to join a purpose driven company who are making a global ... Remote + Onsite Additional pay: * Bonus pay Benefits: * 401(k) matching * Dental insurance * Health ...

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location ... Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health ...

Liveops

Remote Customer Service Agent

Eden Prairie, MN · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Saint Paul, MN · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Minneapolis, MN · Remote

$16.25 - $21.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Andover, MN

Remote Customer Support information

See Andover, MN salary details

$11

$23

$59

How much do remote customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer support in Andover, MN is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Andover, MN? For Remote Customer Support jobs in Andover, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Andover, MN look for? The top searched job categories for Remote Customer Support jobs in Andover, MN are:
What cities near Andover, MN are hiring for Remote Customer Support jobs? Cities near Andover, MN with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Andover, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,761 per year, or $23.9 per hour.

CUSTOMER SUCCESS PARTNER

Sally Beauty Holdings

Minneapolis, MN • Remote

Full-time

Posted 4 days ago

Job description

Customer Success Partner

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the Role

The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.

The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.


Location: Remote
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)

Key Responsibilities

  • Serve as the primary virtual point of contact for assigned accounts
  • Build and maintain strong customer relationships through phone, email, text, and virtual engagement
  • Process customer orders accurately and efficiently while resolving order-related issues
  • Proactively communicate promotions, new product launches, education opportunities, and business initiatives
  • Support customer awareness and engagement around company programs, offers, and resources
  • Partner closely with field sales teams and leadership to ensure continuity of customer support
  • Respond to customer inquiries related to products, pricing, inventory availability, and account needs
  • Support customers through service recovery situations and escalate issues appropriately when needed
  • Maintain accurate customer records and engagement activity within Salesforce
  • Monitor account trends and identify customer risks, concerns, or support opportunities

Knowledge, Skills & Abilities Requirements

Qualifications

  • 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
  • Strong communication and relationship-building skills
  • Ability to manage multiple customer accounts and priorities simultaneously
  • Highly organized with strong follow-through and attention to detail
  • Comfortable working in a fast-paced, metrics-driven environment
  • Proficiency in Microsoft Office, Salesforce and order management systems
  • Beauty industry experience preferred
  • Experience supporting customers in a virtual or remote environment preferred

Core Competencies

  • Customer Focus
  • Communication
  • Relationship Management
  • Problem Solving
  • Adaptability
  • Execution & Follow-Through
  • Collaboration
  • Organizational Agility

Success Measures

  • Maintain strong customer retention across assigned account portfolio
  • Deliver timely, accurate, and professional customer support and order processing
  • Achieve established service-level expectations for responsiveness and follow-up
  • Maintain consistent proactive outreach cadence with assigned customers
  • Increase customer awareness and participation in promotions, education, and new product launches
  • Support overall account health through ongoing customer engagement and relationship management
  • Identify and escalate customer concerns, risks, and service opportunities in a timely manner
  • Maintain accurate documentation of customer interactions and account activity within company systems
  • Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience

Working Conditions & Physical Requirements (Currently Corporate but will provide others if needed)

This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)

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