Remote Customer Support Representative Jobs in Victoria, BC

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You'll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Job Overview

We are looking for a highly skilled and driven Account Director, Canada, with expertise in LEO and GEO satellite connectivity to join our team. This critical role will be instrumental in advancing Eutelsat OneWeb's Connectivity business on a global scale.

If you are passionate about satellite technology and thrive in a fast-paced, results-oriented environment, we would love to hear from you!

What You'll Do:

• Develop and execute strategic account plans aligned with overall business objectives, driving revenue growth across Canada markets for GEO & LEO connectivity solutions.
• Identify, prioritize, and expand strategic distribution partners, targeting high-impact opportunities across public sector, telecom, utilities, enterprise resiliency, mobility, and underserved regions.
• Lead complex deal strategy and execution in infrastructure-constrained environments, positioning Eutelsat's hybrid GEO-LEO solutions as critical enablers of resiliency and mission-critical connectivity.
• Own and grow key customer and partner relationships, acting as a trusted advisor and primary commercial point of contact for strategic initiatives.
• Drive partner ecosystem performance, including co-selling strategies, enablement, and alignment across multi-layered channel environments.
• Proactively manage channel dynamics, resolving conflicts, pricing challenges, and alignment issues to ensure effective market coverage.
• Deliver consultative, value-based solutions, supporting upsell, cross-sell, and expansion opportunities within existing and new accounts.
• Act as the commercial lead in resolving customer-impacting issues, coordinating closely with engineering, product, and operations teams to ensure successful deployment and service performance.
• Enable partner sales teams with the tools, insights, and strategic guidance needed to accelerate growth in target markets.
• Represent Eutelsat in the market, including trade shows, industry events, and customer engagements, strengthening brand presence and competitive positioning.
• Translate customer and partner feedback into actionable insights, influencing product development, service improvements, and go-to-market strategies.
• Collaborate cross-functionally with sales, marketing, product, and technical teams to ensure seamless execution of commercial initiatives.
• Maintain accurate pipeline management and forecasting, leveraging CRM and analytics tools to drive accountability and performance.
• Leverage market intelligence, including regulatory trends and competitive dynamics (e.g., LEO competitors), to identify opportunities and mitigate risks.
• Ensure compliance with company policies and industry regulations, while maintaining the highest standards of ethics and professionalism.
• Serve as a subject matter expert in GEO and LEO connectivity, providing strategic and technical guidance to customers, partners, and internal stakeholders

What You'll Need:

• 10+ years of experience in account management, sales, or business development within satellite connectivity, telecommunications, or adjacent industries, with a consistent track record of revenue growth.
• Bachelor's degree in Business, Engineering, Telecommunications, or a related field required; MBA or advanced degree preferred.
• Deep expertise in LEO and GEO satellite technologies, including their applications, competitive positioning, and evolving market dynamics.
• Strong understanding of satellite distribution models and partner ecosystems, with insight into emerging trends shaping the global connectivity landscape.
• Proven ability to develop and execute strategic account and sales plans that drive measurable business outcomes.
• Demonstrated success in consultative selling, including upselling and cross-selling complex solutions to enterprise and government customers.
• Exceptional stakeholder management skills, with the ability to build, influence, and maintain relationships at executive (C-level) and operational levels across diverse geographies and cultures.
• Experience managing high-value, strategic accounts, with a focus on long-term partnership development and revenue expansion.
• Strong analytical capabilities, with the ability to translate market insights, customer feedback, and performance data into actionable strategies.
• Proficiency with CRM and analytics tools (e.g., Salesforce) to support pipeline management, forecasting accuracy, and performance tracking.
• Excellent communication and presentation skills, with the ability to deliver compelling value propositions and influence senior decision-makers.
• Fluency in English required; additional languages (particularly Spanish or French) are a strong advantage.
• Ability to translate complex technical solutions into clear business value, effectively engaging both technical and non-technical stakeholders.
• Proven cross-functional collaboration, working closely with engineering, product, and operations teams to deliver seamless customer outcomes.
• Industry experience in key verticals such as Mobility, Utilities, Rural Connectivity, Disaster Recovery, or Government, with an established network and the ability to develop tailored go-to-market strategies and strategic partnerships.

Where You'll Work:

Ottawa - Canada / Toronto - Canada / Quebec - Canada ( remote work)

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.