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Remote Customer Support Representative Jobs in Victoria, BC

Sense Engineering

Project Associate (Remote)

Victoria, BC · Remote

CA$65K - CA$85K/yr

Coordinate with clients, contractors, and consultants to support clear communication and efficient, timely project delivery. * Represent Sense at client meetings and other networking functions with a ...

EUTELSAT SA

Account Director, Canada

Victoria, BC · On-site +1

Bring connectivity to remote frontiers * Collaborate with customer-centric experts * Embrace ... Deliver consultative, value-based solutions, supporting upsell, cross-sell, and expansion ...

Stocksy United

Junior Curator

Victoria, BC · Remote

CA$50K - CA$60K/yr

Junior Curator Full-time Remote Reports to Content Strategy & Client Insights Lead Real artists ... Comfort with CRM or project management tools, or a willingness to learn them fast * Reliable and ...

Stocksy United

Junior Curator

Victoria, BC · Remote

CA$50K - CA$60K/yr

Junior Curator Full-time · Remote · Reports to Content Strategy & Client Insights Lead Real ... Comfort with CRM or project management tools, or a willingness to learn them fast * Reliable and ...

Beatport

Product Manager (Retail Team)

Victoria, BC · Remote

CA$100K/yr

Balancing work effort and ROI to deliver value to customers while also ensuring business goals are ... Remote working from the Pacific North West (Washington / British Columbia / Oregon) * A ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Victoria, BC

Remote Customer Support Representative information

See Victoria, BC salary details

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How much do remote customer support representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer support representative in Victoria, BC is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.24 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

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What job categories do people searching Remote Customer Support Representative jobs in Victoria, BC look for?

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Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Victoria, BC as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $52,301 per year, or $25.1 per hour.

PLM Configuration Specialist (Remote)

ShipConstructor Software, Inc.

Victoria, BC • On-site, Remote

Full-time

Re-posted yesterday

Job description

About the Opportunity


The SSI Digital Shipbuilding Platform is an integrated CAD/PLM enterprise system, developed exclusively for shipbuilding and fleet sustainment. The key SSI Platform software applications are ShipConstructor (3D CAD/CAM) and ShipbuildingPLM. SSI shipbuilding technology is a market leader in North America, with a strong European and Oceania client base.


The SSI PLM Configuration Specialist plays a key role as a member of the Enterprise Solutions team with a strong emphasis on the development and custom configuration of a ShipbuildingPLM client-specific solution that is tailored to support the wider solution architecture, under the guidance of the team leads. The ability to also engage with clients to capture complex requirements and map end-to-end process definitions that can be translated into the development of a complete integrated SSI solution would be a distinct advantage, but not required.


The position will require collaborating with a larger SSI Platform implementation and SME team, and includes engaging with clients through remote meetings with minimal travel. Flexibility in working hours will be required to accommodate client time zones. The chosen candidate must be located within North America, Australia, or Europe, and will have the flexibility to work fully remotely, or in a hybrid or in-office capacity at our SSI offices in Mobile, AL, USA, or Victoria, BC, Canada.


SSI is a global software company servicing the needs of the offshore and marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming all people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.


Duties and Responsibilities:

  • Develop and configure client-specific PLM solutions as part of an agile, cross-functional team, ensuring alignment with customer requirements and overall product architecture.
  • Collaborate with internal stakeholders to plan, design, and develop new PLM features, customizations, and enhancements in response to customer and business requirements.
  • Collaborate with internal stakeholders to interpret requirements and translate them into scalable and maintainable software solutions within the PLM platform.
  • Support the Enterprise Solutions team in activities such as client solution deployment, troubleshooting issues, client configuration/customization demos, and providing technical guidance.
  • Participate in code reviews and quality assurance (QA) testing to ensure solutions meet performance and functional requirements, and to support the delivery of high-quality solutions.
  • Create and maintain high-quality technical documentation, including development specifications, release notes, user guides, and test plans.


What We Look For:

  • Post-secondary education in software engineering, computer science, or a related field, or equivalent practical experience.
  • Experience with configuration/development of PLM/Engineering Change Processes required.
  • Proven experience with JavaScript and C# required.
  • Microsoft SQL Server experience required.
  • Exposure to CAD and Design Review applications is desired.
  • Proficient in both written and spoken English.


About the Benefits

SSI offers a competitive compensation package that includes a full Benefits package, competitive wages and profit-sharing, as well as education benefits, self-paced learning opportunities, and the opportunity to work remotely.Only those selected for an interview will be contacted.


If you enjoy working in a fast-paced dynamic environment and want to take your career to the next level with a local employer of choice -Apply to SSI today!

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