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Remote Customer Support Representative Jobs in Philadelphia, PA

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ...

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Remote Customer Support Representative information

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How much do remote customer support representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote customer support representative in Philadelphia, PA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Philadelphia, PA?

The most popular types of Customer Support Representative jobs in Philadelphia, PA are:

What are popular job titles related to Remote Customer Support Representative jobs in Philadelphia, PA?

For Remote Customer Support Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Philadelphia, PA look for?

The top searched job categories for Remote Customer Support Representative jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Customer Support Representative jobs?

Cities near Philadelphia, PA with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 69% Full Time, 17% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $39,453 per year, or $19 per hour.

Customer Support Representative (Remote)

Philadelphia, PA • Remote

PeopleJoy
Finance and Insurance • 1 - 10 employees
Learn more about PeopleJoyexternal

$16.50 - $22.25/hr

Full-time

Medical, Dental, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

We're Hiring: Customer Support Representative (CSR) About Our Mission

PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.

As workforce expectations shift toward personalization, continuous skilling, and community, PeopleJoy helps employers meet the moment. We deliver education and student loan benefits as a fully managed service that drives real impact for employees and employers alike.

About Our Culture

Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we're united by a shared drive to help others and improve lives.

We:

  • Put customers first and strive to exceed expectations
  • Embrace change and adapt quickly
  • Take accountability for our work and our outcomes
  • Value trust, respect, and follow-through
  • Focus on meaningful results, not just chasing numbers

Here, you'll find purpose, ownership, and a team that values progress over perfection.

Our Core Values

Our values shape our vision, products, culture, and customer success:

Do Right by Others
Have people's backs. Be someone others can rely on.

Improve Every Time
We don't do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.

Be All-In and Be Honest
We act in the best interest of PeopleJoy's mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.

Win Together
We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.

Grit
We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.

About the Opportunity

We're seeking a customer-obsessed problem solver with strong communication skills to support our clients and their employees. Customer Support Representatives are the backbone of PeopleJoy, playing a critical role in helping employees navigate education assistance programs during some of the most complex and financially stressful moments of their lives.

As a CSR, you'll guide borrowers across multiple service linesincluding loan forgiveness, tuition assistance, student loan repayment assistance, and refinancingensuring they receive clear, accurate, and empathetic support at every step. You'll follow documented workflows, maintain detailed case notes, and help borrowers achieve outcomes that can be truly life-changing.

This is not a generic call center role. It requires strong attention to detail, excellent communication, and the discipline to operate within structured, high-impact processes.

Job Details
  • Title: Customer Support Representative
  • Reports To: Customer Success Manager
  • Location: Fully remote
  • Job Type: Full-Time
  • Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance
What Does a CSR at PeopleJoy Do?
  • Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
  • Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates
  • Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
  • Collaborate with other CSRs to resolve complex or escalated cases
  • Surface workflow gaps or borrower friction points to the product and operations teams
  • Accurately document all interactions and case actions in PeopleJoy's CRM and internal tools
This Role Is a Great Fit If You:
  • Are process-driven, organized, and highly detail-oriented
  • Communicate clearly, professionally, and with empathy
  • Have a strong work ethic and reliable follow-through
  • Demonstrate high empathy for borrowers navigating financial stress
  • Are a quick learner who can master new program rules with guidance
  • Are a dependable team player who follows processes and asks questions when needed
What Success Looks Like in This Role

You're succeeding when:

  • All service-level agreements are consistently met
  • Customer satisfaction and borrower feedback remain high
  • You contribute ideas that improve workflows and enhance the borrower experience

If this sounds like a role where you'd thrive and make a meaningful impact, we'd love to hear from you.