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Remote Customer Support Representative Jobs in Decatur, IL

Staples, Inc.

Inside Sales Representative

Seymour, IL · On-site +1

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Make daily outbound calls to Quill customers who have not placed a recent order to support ...

Staples, Inc.

Inside Sales Representative

Seymour, IL · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Serve as the primary point of contact for customers and build long-term relationships that support ...

Staples, Inc.

Inside Sales Representative

Seymour, IL · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Partner with Account Managers and Key Account Managers to support high-value customer accounts and ...

Staples, Inc.

B2B Sales Representative

Seymour, IL · On-site +1

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Make daily outbound calls to Quill customers who have not placed a recent order to support ...

HMG Careers

Sales Coordinator Remote

Mechanicsburg, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Macon, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Harristown, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Williamsville, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Hammond, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Agent

Decatur, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Cornland, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Executive

Decatur, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Blue Mound, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Sales Executive - Remote

Decatur, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Bement, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Clinton, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Weldon, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Decatur, IL

Remote Customer Support Representative information

See Decatur, IL salary details

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How much do remote customer support representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote customer support representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are popular job titles related to Remote Customer Support Representative jobs in Decatur, IL?

For Remote Customer Support Representative jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Decatur, IL look for?

The top searched job categories for Remote Customer Support Representative jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Remote Customer Support Representative jobs?

Cities near Decatur, IL with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Decatur, IL as of August 2026, with employment types broken down into 69% Full Time, 17% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Inside Sales Representative

Seymour, IL • On-site, Remote

Staples, Inc.
Retail • 10K+ employees
Learn more about Staples, Inc.external

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 644 frontline employees who took The Breakroom Quiz

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales.

What youll be doing

  • Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth.
  • Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities.
  • Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.
  • Negotiate pricing and process special quotes for customer opportunities.
  • Use customer insights, including order history, to guide quality conversations.
  • Leverage specialized offers and Quills value proposition to help customers place orders and meet monthly quotas and key metrics.
  • Maintain consistent communication with account managers to share customer trends andpricing solutionopportunities.
  • Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products.
  • Maintain accurate and up-to-date activity, pipeline, and customer records in CRM.
  • Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring to the table

  • Motivation to build customer relationships that create measurable value and growth.
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations.
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities.
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions.
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks.
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals.
  • Adaptability and willingness to learn quickly ascustomerneeds, business priorities, or sales approaches change.
  • A customer-first approach focused on creatinga positive, helpful, and professional experience in every interaction.
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners.
  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals.

Whats needed-Basic Qualifications

  • Associate degree, bachelors degree, or equivalent work experience.

Whats needed-Preferred Qualifications

  • 1+ years of experience in sales or service in a business-to-business environment.
  • Experience meeting or exceeding productivity goals, quotas, or sales metrics.
  • Experience using CRM tools, Salesforce.com, or a comparable sales platform.

  • Experience using Microsoft Excel, PowerPoint, and Outlook.

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Required
    Preferred
      Job Industries
      • Sales & Marketing

      What Staples employees say

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      Hours and flexibility

      Workplace

      Get the full story on Breakroom

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      About Staples

      Sourced by ZipRecruiter

      Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

      Industry

      Retail

      Company size

      10,000+ Employees

      Headquarters location

      Framingham, MA, US

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