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Remote Customer Support Representative Jobs in Bolingbrook, IL

Aoglobelife

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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... From your first day, you'll receive the training, mentorship, and support needed to succeed in a ...

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... From your first day, you'll receive the training, mentorship, and support needed to succeed in a ...

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... From your first day, you'll receive the training, mentorship, and support needed to succeed in a ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Bolingbrook, IL

Remote Customer Support Representative information

See Bolingbrook, IL salary details

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How much do remote customer support representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer support representative in Bolingbrook, IL is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are popular job titles related to Remote Customer Support Representative jobs in Bolingbrook, IL?

For Remote Customer Support Representative jobs in Bolingbrook, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Bolingbrook, IL look for?

The top searched job categories for Remote Customer Support Representative jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Remote Customer Support Representative jobs?

Cities near Bolingbrook, IL with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,661 per year, or $18.6 per hour.

Customer Support Inside Sales Rep

Zentro

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Job description

Job Title: Customer Support Inside Sales Rep
Location: Remote
Reports to: Tier 1 Customer Support Supervisor
About Us 
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.
We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.
Role Overview
We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment.
Essential Duties and Responsibilities: 
 
  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Identify customer needs and recommend appropriate products or services
  • Guide customers step-by-step through the process of signing up for products and services using the company website and portal
  • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
  • Meet or exceed sales, retention, and performance goals
  • Accurately document customer interactions in company systems
  • Resolve customer concerns with patience and a solution-oriented approach
  • Maintain a high level of product and system knowledge through ongoing training
  • Adherent to company policies, procedures, and ethical standards
  • Collaborate effectively with team members and support group decisions
Qualifications
  • High School Diploma or Equivalent Education
  • Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
  • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
  • High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
  • Strong problem-solving skills with patience and a positive approach
  • Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
  • Excellent verbal communication and active listening skills
  • Must have a distraction-free, dedicated workspace suitable for remote work
Equipment Requirements (BYOD – Bring Your Own Device)
This position requires you use your own equipment
  • Windows 11 operating system (No Macs or Chromebooks)
  • Minimum of 8GB RAM
  • Ability to connect directly to your modem using an ethernet cable
  • Ability to connect to a USB headset
  • A camera is required for training and meetings
  • Internet speed of at least 50 Mbps download and 25 Mbps upload
Company Provided Equipment:
  • Headset
  • Keyboard
  • Mouse
Work Environment
  • Remote position- Must be able to work independently while remaining engaged and responsive to the team
Compensation
  • $16-17/hour + Commission eligibility
  • Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

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