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Remote Customer Support Representative Jobs in Ohio

Apidel Technologies

Customer Support Representative

Toledo, OH · Remote

$15.75 - $21.50/hr

Monday, Tuesday, Wednesday, and Thursdays/ Remote: Friday - After training Candidates should have the following skills and education: High School Diploma or equivalent Prior customer facing role or ...

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How much do remote customer support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer support representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the most commonly searched types of Customer Support Representative jobs in Ohio? The most popular types of Customer Support Representative jobs in Ohio are:
What are popular job titles related to Remote Customer Support Representative jobs in Ohio? For Remote Customer Support Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative jobs in Ohio look for? The top searched job categories for Remote Customer Support Representative jobs in Ohio are:
What cities in Ohio are hiring for Remote Customer Support Representative jobs? Cities in Ohio with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Support Representative

Apidel Technologies

Toledo, OH • Remote

$15.75 - $21.50/hr

Full-time

Posted 21 days ago

Job description

Job Description
Shift:
Full time hours are normally40 hours per week. Must be able to work between 8am 6pm, no exceptions
Required to attend ~ 4 week instructor led training Monday through Friday in the office.
Schedule: In Office: Monday, Tuesday, Wednesday, and Thursdays/ Remote: Friday - After training
Candidates should have the following skills and education:
High School Diploma or equivalent
Prior customer facing role or call center experience desired
Customer and team focused
Excellent verbal and written communication skills
Able to work in multiple internet based systems
Position will answer emails, chats and calls from 1-800- Get Pink (Roofing, and General Services)
Interview (Must have access to internet and email)
1st - Pre screen Video/ Phone Screen
2nd - Panel Video interview
Please prep your candidates well for their interviews. Must be able to interview in quiet and un-interrupted place.
Position Specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules.
This role operates remote on Fridays. The expectation is Monday, Tuesday, Wednesday and Thursdays will be in office and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment.
Purpose Of The Job
The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Cornings products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Cornings standards.
Reports to: Customer Solutions Team Leader
Span of Control: Individual Role with Assigned Responsibilities
Job Responsibilities
Provide quality service to internal and external customers.
Handle incoming customer calls, emails and web inquiries regarding Owens Cornings products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into Owens Cornings system
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
Advise customers on newly available products and programs to promote the OC brand and drive overall sales
Follow up with customers as requested
Metrics:
Call quality score
Customer feedback
Information accuracy
Adherence to schedule
Attendance
Job Requirements
Minimum qualifications:
High School diploma or equivalent (Associates or Bachelors Degree preferred)
At least one year work experience in a customer facing environment
Experience:
Building materials experience desireable
1-3 years prior customer service experience
Prior experience working in a team environment
Demonstrated ability to work independently
Knowledge, skills & abilities:
Strong oral and written communication skills
Proficient typing skills
General business acumen
Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
Strong team building, customer service, planning and organizing skills
High attention to detail with the ability to handle multiple priorities
Ability to excel in a fast paced and ever-changing work environment
Ensures personal accountability
Quickly learns and adapts to change
Inquisitive and curious


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About Apidel Technologies

Sourced by ZipRecruiter

We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Plainfield, IL, US

Year founded

2012

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