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Remote Customer Support Representative Jobs in Ohio

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Customer Support Publishing $18.00 per hour Monday-Friday, shift scheduled within 7:00am-6:00pm Columbus, Ohio Open Ended Contract Why You'll Love This Job: * Fully remote role - work from the

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Remote Customer Support Representative information

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How much do remote customer support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote customer support representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Ohio?

The most popular types of Customer Support Representative jobs in Ohio are:

What are popular job titles related to Remote Customer Support Representative jobs in Ohio?

For Remote Customer Support Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Ohio look for?

The top searched job categories for Remote Customer Support Representative jobs in Ohio are:

What cities in Ohio are hiring for Remote Customer Support Representative jobs?

Cities in Ohio with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Ohio as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

CUSTOMER SUPPORT REPRESENTATIVE

Columbus, OH • Remote

TRC Talent Solutions
Business Management Consulting • 201 - 500 employees
Learn more about TRC Talent Solutionsexternal

$15.25 - $20.75/hr

Full-time

Posted 9 days ago

Job description

CUSTOMER SUPPORT REPRESENTATIVE
THIS IS A "WORK FROM HOME" POSITION. HOWEVER, CANDIDATES MUST LIVE IN THE CENTRAL OHIO GEOGRAPHIC REGION.
YOU MUST MEET SPECIFIC INTERNET CAPACITY REQUIREMENTS IN ADDITION TO THE POSTED JOB REQUIREMENTS.
Receiving incoming phone calls from client locations requesting assistance with processes and set up.
Client provides a laptop and headset with all of the necessary software and support features.
REQUIREMENTS:

  • Customer Service skills - minimum of 1-year prior experience in a Call Center environment.

  • Excellent communication skills; speaking, listening, computer logging.

  • Good computer literacy with database software. Previous use of "Salesforce" is a +.

  • Quiet, uninterrupted environment to work & receive phone calls.

  • Ability to learn and utilize training quickly.

  • Professional attitude.

  • Some previous college experience is a +.

  • Clean criminal background is required.

THIS IS A "WORK FROM HOME" POSITION. HOWEVER, CANDIDATES MUST LIVE IN THE CENTRAL OHIO GEOGRAPHIC REGION.
YOU MUST MEET SPECIFIC INTERNET CAPACITY REQUIREMENTS IN ADDITION TO THE POSTED JOB REQUIREMENTS.
IN ORDER TO BE CONSIDERED FOR THIS POSITION, YOU MUST UPLOAD A CURRENT RESUME SHOWING RECENT, RELEVANT EXPERIENCE ALONG WITH YOUR APPLICATION.
TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
CUSTOMER SUPPORT REPRESENTATIVE
THIS IS A "WORK FROM HOME" POSITION. HOWEVER, CANDIDATES MUST LIVE IN THE CENTRAL OHIO GEOGRAPHIC REGION.
YOU MUST MEET SPECIFIC INTERNET CAPACITY REQUIREMENTS IN ADDITION TO THE POSTED JOB REQUIREMENTS.
Receiving incoming phone calls from client locations requesting assistance with processes and set up.
Client provides a laptop and headset with all of the necessary software and support features.