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Remote Customer Support Representative Assistant Jobs in Sumter, SC

Liveops

Remote Customer Service Representative

Sumter, SC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Sumter, SC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

HMG Careers

Sales Representative Remote

Columbia, SC · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Liveops

Remote Spanish Bilingual Customer Service

Sumter, SC · Remote

$13.75 - $17.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Remote Customer Support Representative Assistant information

See Sumter, SC salary details

$13

$18

$21

How much do remote customer support representative assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer support representative assistant in Sumter, SC is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

How can I become a remote customer support representative assistant?

To become a remote customer support representative assistant, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools like live chat or helpdesk software. Many employers prefer candidates with previous customer service experience or relevant certifications, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Remote Customer Support Representative jobs in Sumter, SC?

The most popular types of Remote Customer Support Representative jobs in Sumter, SC are:

What job categories do people searching Remote Customer Support Representative Assistant jobs in Sumter, SC look for?

The top searched job categories for Remote Customer Support Representative Assistant jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Remote Customer Support Representative Assistant jobs?

Cities near Sumter, SC with the most Remote Customer Support Representative Assistant job openings:

Remote Customer Support Representative Assistant jobs near you

Customer Support Representative

Altimeter Solutions Group LLC

Columbia, SC • Remote

$18/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

Altimeter Solutions Group
Customer Support Representative

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

  • Regular and reliable attendance is an essential function of this position.
  • Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
  • Proactively ensure contractor compliance with standards set forth in best practices.
  • Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices.
  • Handle incoming and outgoing phone calls and email in a timely manner.
  • Identify customers' needs, clarify information, research every issue, and provide solutions.
  • Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas.
  • Train contractors and adjusters on all Altimeter products as needed.
  • Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties.
  • Assist with catastrophe events as needed.
  • Perform other duties as assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a remote position.

Working Hours- Monday through Friday, 8:00AM-5:00PM EST


Salary Requirement

Hourly wage- $18.00 per hour


Requirements

Required education and experience

  • High school diploma required.
  • Two years of Customer Service experience.
  • Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
  • Must be able to work in both a team environment and autonomously.
  • Self-motivated and independently able to prioritize tasks and resolve issues.

Preferred education and experience

  • Bachelor's degree (BA/BS) preferred.
  • Insurance industry or construction experience strongly preferred.
  • Previous experience working with general contractors/vendors is a plus.
  • Intermediate to advanced computer skills
  • Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
  • Problem solving skills, including issue resolution and positioning.
  • Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
  • Ability to stay organized while managing multiple priorities.
  • Knowledge of web browsers - Internet Explorer, Google Chrome, and Mozilla Firefox.
  • Knowledge of Claims Management Systems a plus.

Supervisory Responsibilities:

  • N/A

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