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Remote Customer Support Representative Assistant Jobs in Washington

AppleOne

Bilingual Customer Support Rep

Manassas, VA · Remote

$17.46/hr

Job Summary We are seeking a Bilingual Customer Support Rep for a contract healthcare customer care ... Remote, work from home. Assignment duration: 3-month contract assignment with potential extension ...

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Remote Customer Support Representative Assistant information

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Washington? The most popular types of Remote Customer Support Representative jobs in Washington are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Washington? For Remote Customer Support Representative Assistant jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Washington look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Washington are:
What cities in Washington are hiring for Remote Customer Support Representative Assistant jobs? Cities in Washington with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you
Bilingual Customer Support Rep

Bilingual Customer Support Rep

AppleOne

Manassas, VA • Remote

$17.46/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Job Summary

We are seeking a Bilingual Customer Support Rep for a contract healthcare customer care opportunity supporting a public health services contact center in English and Spanish.
In this role, you will support individuals and families with questions related to Medicaid and CHIP managed care services, helping callers make informed decisions about their benefits.
**Company does not provide equipment. You need to Bring Your Own Device and ensure it meets the technical requirements specified below**
Job details
Pay range:$17.46 per hour.
Work mode: Remote, work from home.
Assignment duration: 3-month contract assignment with potential extension based on performance and business needs
Training duration: 2 weeks.
Training schedule: Monday through Friday, hours to be determined.
Training requirements: 100% attendance required, candidates must be on camera during training and nesting, and no time off is allowed during the training period.
Post-training shifts are assigned within Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.
Key Responsibilities
• Handle inbound and outbound customer interactions in a professional, accurate, and service-focused manner.
• Provide information regarding healthcare program eligibility guidelines, policies, services, and enrollment processes.
• Support escalated or complex customer concerns using established procedures and program knowledge.
• Review and process verification documents related to income, identity, eligibility, and other program requirements.
• Document customer interactions accurately and follow compliance, privacy, and quality standards.
• Maintain productivity and service quality in a structured remote contact center environment.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.
AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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