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Remote Customer Support Engineer Jobs in Reno, NV

Maximus

Junior BUR and Storage Engineer

Sparks, NV · Remote

... our customers. Joining Maximus means becoming part of a collaborative, mission‑driven ... This position is remote. Junior Backup, Restore & Storage Engineer supporting enterprise disaster ...

State of Nevada (NV)

PROFESSIONAL ENGINEER

Carson City, NV · On-site +1

$80K - $120K/yr

The incumbent will develop structural design documents and provide construction support services ... Please note that this position is on-site and does not offer remote work options. The Job Duties ...

MasTec Industrial

Engineer, E&I

Reno, NV · On-site +1

$140K - $180K/yr

We support utilities, developers, and municipalities with EPC services and project development ... Remote Appcast (For Export): #appred

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All JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Reno, NV

Remote Customer Support Engineer information

See Reno, NV salary details

$38.9K

$78.3K

$108.2K

How much do remote customer support engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for remote customer support engineer in Reno, NV is $78,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,700.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Reno, NV? For Remote Customer Support Engineer jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Reno, NV look for? The top searched job categories for Remote Customer Support Engineer jobs in Reno, NV are:
What cities near Reno, NV are hiring for Remote Customer Support Engineer jobs? Cities near Reno, NV with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Reno, NV as of June 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,338 per year, or $37.7 per hour.
Electrical Engineer/System Designer - High End Resi (Remote US Based)

Electrical Engineer/System Designer - High End Resi (Remote US Based)

Holm Electric

Incline Village, NV • Remote

$80K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Description
You Are:
  • An experienced residential Electrical Engineer/System Designer  with experience in luxury residential for many years. You are good with people and feel comfortable collaborating with a sales team along with direct client interaction. You love technology and are passionate about the creation of systems that enhance the lives of clients and enjoy working with a team to deliver on that goal.

You Have: 
  • Experience with Design/Layout/Drafting and proposal creation for residential electrical systems using tools such as CAD & Revit (Ideally), estimating, field & RFI support. A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Your Location:
  • This position is FULLY REMOTE
  • Already US Based (No Visa Sponsorship)
Your Schedule:
  • Full Time (40hrs/Wk): Mon-Fri from 8:00am to 4:30pm
Your Manager:
  • Kevin, CEO
Holm Electric's Core Values:
  • Be ethical with all our clients and employees
  • Have Integrity and Honesty in everything we do
  • No Jerks
  • Be the best at what we do
  • Own it

Your Contribution to Holm Electric:
  • Perform electrical takeoffs for residential and commercial projects.
  • Creation of design and engineering documentation for electrical systems implementation in high end residences and light commercial applications
  • Understand design software (ideally AutoCAD, D-Tools, Planswift)
  • Deep understanding of electrical systems, NEC, load calculations, engineering circuits & distribution systems
  • Understand the built environment and phases of construction projects

Qualifications:
REQUIRED:
  • Experience designing electrical systems for residential and commercial projects.
  • Strong working knowledge of the NEC
  • Experience producing electrical drawings and construction documentation.
PREFERRED:
  • Experience with AV or low-voltage distribution layouts.
  • Familiarity with residential construction, commercial tenant improvements, service upgrades, and electrical permitting requirements.

Holm Electric's Contribution to You:
  • $80k to $105k/yr – Yup!
  • Real Healthcare (Medical/Dental/Vision)– Check!
  • 401k w/ 2.5% Match – You Bet!
  • PTO - 5 days Yr1, 10 Yr2 
  • 6 Paid Holidays – Of Course!
  • Employee Discount