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Remote Customer Support Engineer Jobs in Reno, NV

Remote Reference ID: JN -042026-106484 Date Posted: 05/20/2026 Shortcut: * Description ... You will support iterative improvement, documentation, code reviews, and occasional after-hours ...

For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials ... Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ...

For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials ... Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ...

PROFESSIONAL ENGINEER

Carson City, NV · On-site +1

$80K - $120K/yr

The incumbent will develop structural design documents and provide construction support services ... Please note that this position is on-site and does not offer remote work options. The Job Duties ...

Senior Platform Architecture Engineer

Reno, NV · On-site +1

$55 - $71/hr

This position is open to remote candidates who reside in one of the following states only: Nevada ... Lead the design and optimization of data platform architectures to support scalable, secure, and ...

Senior AI/ML Engineer

Carson City, NV · On-site +1

$102K - $140K/yr

Remote/Hybrid: This role is based remotely but if you live within a 50-mile radius of Sunnyvale, CA ... A track record of close collaboration with customers , product managers , designers , and user ...

Senior Electrical Engineer

Reno, NV · On-site +1

$106K - $138K/yr

... remote mode, participating in new business development activities. In this role, your primary ... May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team ...

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Remote Customer Support Engineer information

See Reno, NV salary details

$38.9K

$78.3K

$108.2K

How much do remote customer support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote customer support engineer in Reno, NV is $78,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,700.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Reno, NV? For Remote Customer Support Engineer jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Reno, NV look for? The top searched job categories for Remote Customer Support Engineer jobs in Reno, NV are:
What cities near Reno, NV are hiring for Remote Customer Support Engineer jobs? Cities near Reno, NV with the most Remote Customer Support Engineer job openings:
Infographic showing various Remote Customer Support Engineer job openings in Reno, NV as of June 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 3% Part Time, and 1% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $78,338 per year, or $37.7 per hour.
Full Stack Engineer

Full Stack Engineer

Eliassen Group

Carson City, NV • Remote

Other

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago


Job description

Full Stack Engineer

Anywhere

Type: Contract

Category: Development

Industry: Technology

Workplace Type: Remote

Reference ID: JN -042026-106484

Date Posted: 05/20/2026

Shortcut: http://careers.eliassen.com/bFU5ZW

  • Description

  • Recommended Jobs

Description:

Remote

Our client seeks a Full Stack Engineer to build and maintain modern websites and digital products. The role will contribute across the stack with TypeScript, React, Next.js, Node.js, and WordPress while emphasizing performance, reliability, and simplicity. You will collaborate with product, design, and external teams, tackle technical challenges, and use approved AI-powered tools to accelerate development. You will support iterative improvement, documentation, code reviews, and occasional after-hours production support.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $64.00 to $59.00/hr. w2

Responsibilities:

  • Contribute across the stack and write clean, maintainable code with a focus on reliability, performance, and simplicity.

  • Work across Frontend (TypeScript, Next.js, React), Backend (Node.js, TypeScript), and CMS (WordPress, PHP) technologies.

  • Collaborate with product managers, designers, and external development teams to develop and execute new features.

  • Debug issues, improve code quality, and strengthen system reliability.

  • Own deliverables, seek feedback, and pursue growth and learning as an engineer.

  • Conduct code reviews, develop engineering documentation, and participate in planning sessions.

  • Iterate and improve systems, contributing ideas to move faster and build smarter while adapting to changing business requirements.

  • Use approved AI-powered engineering tools to accelerate development, testing, documentation, and refactoring.

  • Provide after hours and weekend support for production systems when needed.

Experience Requirements:

  • 3+ years designing, developing, and delivering full stack solutions using TypeScript, React, Next.js, Node.js, and WordPress.

  • Understanding of headless CMS concepts and API-driven content management.

  • Experience designing and implementing scalable REST API endpoints.

  • Experience integrating with AWS services, including querying and optimizing Elasticsearch.

  • Strong understanding of HTML, CSS, responsive design, accessibility (a11y), and SEO best practices.

  • Strong understanding of modern DevOps practices including CI/CD with Docker, GitHub workflows, and proxies like Varnish and Akamai.

  • Proficiency with AI-assisted development tools such as GitHub Copilot.

  • Excellent communication skills with the ability to influence and collaborate across teams.

  • Ability to leverage data, telemetry, and analytics to inform engineering decisions.

Education Requirements:

  • BS in computer science, engineering, or equivalent work experience.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply@eliassen.com , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!


Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989