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Remote Customer Support Agent Jobs in Spring, TX

ForgeFit

Remote Customer Service Specialist

Houston, TX · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

Nexora Talent

Remote- Customer Experience Service

Houston, TX · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Client Support Specialist (Remote)

Houston, TX · Remote

$17.25 - $23.25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

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All JobsCustomer Support Agent JobsRemote Customer Support Agent JobsRemote Customer Support Agent Jobs in Spring, TX

Remote Customer Support Agent information

See Spring, TX salary details

$10

$19

$28

How much do remote customer support agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer support agent in Spring, TX is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.39 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.
What job categories do people searching Remote Customer Support Agent jobs in Spring, TX look for? The top searched job categories for Remote Customer Support Agent jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote Customer Support Agent jobs? Cities near Spring, TX with the most Remote Customer Support Agent job openings:
Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,066 per year, or $19.3 per hour.

Remote Customer Experience Center Specialist

Group 1 Automotive, Inc.

Houston, TX • On-site, Remote

$16.25 - $21.50/hr

Full-time

PTO

Re-posted 3 days ago

Group 1 Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

79th of 151 rated car dealerships

Job description

About Us
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
English & Bilingual (Spanish/English) Opportunities Available
Location: Remote (Greater Houston Area Residents Only)
Group 1 Automotive, Inc is seeking to hire a Remote Customer Experience Center Specialist. This role serves as the first point of contact for customers seeking vehicle service, delivering an exceptional customer experience while helping connect customers with the appropriate dealership resources.
The Remote Customer Service & Appointment Specialist is responsible for providing outstanding customer service by assisting customers with vehicle service inquiries, scheduling service appointments, and resolving questions in a professional and efficient manner. This position supports multiple Group 1 dealerships while serving as a trusted resource for customers throughout their service experience.
This is not a cold-calling sales role. Instead, you'll engage with customers who contact us directly, providing guidance on maintenance recommendations, warranty questions, roadside assistance, and appointment scheduling while ensuring every interaction reflects Group 1 Automotive's commitment to exceptional customer service.
The ideal candidate is customer-focused, enjoys helping others, communicates effectively, and thrives in a fast-paced environment where multitasking and attention to detail are essential.
Responsibilities
Customer Service
  • Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
  • Deliver exceptional customer service by professionally addressing customer questions and concerns.
  • Build positive customer relationships while representing the Group 1 Automotive brand.

Appointment Scheduling
  • Schedule service appointments for multiple dealership locations while maximizing service lane efficiency.
  • Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
  • Confirm appointment details and provide customers with service expectations.

Customer Support
  • Respond to customer inquiries related to:
    • Vehicle maintenance
    • Service pricing
    • Warranty coverage
    • Roadside assistance
    • Vehicle status updates
  • Resolve customer concerns or coordinate with the appropriate dealership personnel to ensure timely resolution.

Documentation & Systems
  • Accurately document customer interactions and appointment details within multiple computer systems.
  • Maintain complete and accurate customer records while adhering to Company standards.
  • Navigate multiple applications simultaneously while maintaining productivity and service quality.

Team Collaboration
  • Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience.
  • Contribute to team performance goals while maintaining high customer satisfaction standards.
  • Demonstrate behaviors consistent with Group 1 Automotive's Values of Integrity, Transparency, Professionalism, Teamwork, and Respect.

Qualifications
Required
  • Minimum of six months of experience in:
    • Customer service
    • Call center
    • Retail
    • Hospitality
    • Appointment scheduling
    • Or another customer-facing environment
  • Excellent verbal communication and active listening skills.
  • Strong customer service and problem-solving abilities.
  • Comfortable recommending services and asking for the appointment when appropriate.
  • Strong computer proficiency with the ability to navigate multiple systems simultaneously.
  • Excellent organizational skills with strong attention to detail.
  • Reliable attendance and the ability to work independently in a remote environment.
  • Professional home office with high-speed internet (minimum 30 Mbps).
  • Must reside within the Greater Houston area.

Preferred
  • Bilingual (English/Spanish).
  • Automotive dealership or service experience.
  • Experience with appointment scheduling or customer contact center environments.

Compensation & Benefits
  • Pay-$15.00 per hour and opportunity for overtime
  • Monthly performance bonus opportunities
  • Overtime opportunities
  • $80 monthly technology allowance
  • Paid training
  • Annual performance reviews with merit increases
  • Performance-based paid time off
  • Employee discounts on vehicles, parts, and service
  • Employee referral bonus opportunities of up to $800

Schedule
Candidates must be available to work one of the following shifts:
  • 10:00 AM - 7:00 PM
  • 10:30 AM - 7:30 PM
  • 11:00 AM - 8:00 PM
  • Rotating Saturdays (work one Saturday, followed by two Saturdays off)
  • Every Sunday off

Work Environment
  • Fully remote position for candidates residing in the Greater Houston area.
  • Fast-paced customer contact environment supporting multiple dealership locations.
  • Work requires frequent interaction with customers, dealership personnel, and multiple computer systems while maintaining productivity and service quality.

Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.

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