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Remote Customer Support Agent Jobs in Rutherford, NJ

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... Ability to work independently in a remote environment and collaborate effectively across teams.

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Remote Customer Support Agent information

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$11

$22

$32

How much do remote customer support agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer support agent in Rutherford, NJ is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.52 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

What are popular job titles related to Remote Customer Support Agent jobs in Rutherford, NJ?

For Remote Customer Support Agent jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Agent jobs in Rutherford, NJ look for?

The top searched job categories for Remote Customer Support Agent jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Remote Customer Support Agent jobs?

Cities near Rutherford, NJ with the most Remote Customer Support Agent job openings:

Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Rutherford, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $45,899 per year, or $22.1 per hour.

Customer Support Specialist

Heritage civil Works

New York, NY • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Remote Customer Support Specialist

Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits

At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation.

Our clients depend on us not just for technical excellence, but for exceptional service.

That's where you come in.

We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.

What You'll Be Doing:

- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.

- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.

- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.

- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.

- Track client interactions, document cases clearly, and help refine internal processes to make service even better.

- Identify patterns and recurring challenges, bringing insights forward to drive improvements.

What You'll Bring:

- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.

- Strong communication skills able to simplify complex concepts for diverse audiences.

- Empathy, patience, and a solutions-oriented mindset.

- Highly organized and self-directed, thriving in a remote work environment.

- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).

- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.

What We Offer:

At Heritage Civil Works, we don't just invest in projects we invest in our people.

Here's what you'll receive when you join us:

- Comprehensive Health Insurance (medical, dental, vision)

- Professional Development Support (courses, certifications, leadership training)

- Generous Paid Time Off (PTO) and Paid Holidays

- 401(k) Retirement Plan with company matching

- Mental Health and Wellness Programs

- Performance-Based Bonuses

- Home Office Setup Stipend to ensure you're ready to excel

- Career Advancement Opportunities grow with a company that's building the future

Let's Deliver Excellence Together

If you're ready to combine world-class customer care with world-changing engineering innovation,

then Heritage Civil Works is where you belong.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.

Apply