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Remote Customer Success Jobs in Trumbull, CT (NOW HIRING)

Workiva

Spring 2027 Intern - Customer Success

Hamden, CT · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Success in this position requires the ability to build trusted executive-level relationships ... Job Location United States - Remote Work Arrangement U.S. residents only; work must be performed ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Success in this position requires the ability to build trusted executive-level relationships ... Job Location United States - Remote Work Arrangement U.S. residents only; work must be performed ...

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Client Success Manager (Remote, NY Tri-State Area)

Greenwich, CT · Remote

$150K - $190K/yr

Assess Customer Needs and ensure team knows how to assess customer needs.* Design training ... Help Customer Success team members meet goals by consolidating and delivering scorecards, reviewing ...

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Remote Customer Success information

See Trumbull, CT salary details

$31.9K

$81.5K

$137.4K

How much do remote customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer success in Trumbull, CT is $81,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $97,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Trumbull, CT?

The most popular types of Customer Success jobs in Trumbull, CT are:

What job categories do people searching Remote Customer Success jobs in Trumbull, CT look for?

The top searched job categories for Remote Customer Success jobs in Trumbull, CT are:

What cities near Trumbull, CT are hiring for Remote Customer Success jobs?

Cities near Trumbull, CT with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Trumbull, CT as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,501 per year, or $39.2 per hour.

Customer Success Manager IV (RapidScale) (Remote)

Spectrum Business

Stamford, CT • On-site, Remote

Full-time

Posted 3 days ago

New

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support.

This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.


PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

  • Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
  • Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
  • Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
  • Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

  • Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
  • Proactively identify risks to retention and develop mitigation plans
  • Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

  • Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
  • Drive alignment across teams to ensure seamless customer experience and execution
  • Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

  • Partner closely with Sales and Account Management to support renewal strategy and execution
  • Ensure renewal conversations are grounded in delivered value and measurable outcomes
  • Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

  • Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
  • Maintain proactive communication and transparency with customers
  • Strengthen customer relationships and advocacy

Program and Process Contribution

  • Contribute to the development and refinement of Customer Success playbooks and engagement models
  • Support standardization of best practices across customer segments
  • Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

  • Bachelor’s degree in a related discipline and 8 years of experience in a related field
  • Or a master’s degree with 6 years of experience
  • Or a PhD with 3 years of experience
  • Or 12 years of relevant professional experience

Core Experience

  • Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
  • Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
  • Proven ability to manage customer relationships and drive value realization
  • Strong communication and stakeholder management skills
  • Experience working cross-functionally in matrixed organizations
  • Owns highly complex or strategic enterprise customer relationships
  • Acts as a senior quarterback across functions, influencing execution across teams
  • Drives improvements to Customer Success programs and engagement models
  • Mentors other Customer Success team members and elevates overall team capability
  • Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

  • Experience in managed services, cloud, or hybrid infrastructure environments
  • Experience driving retention and expansion within enterprise accounts
  • Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
  • Experience leading executive-level customer conversations

9F1907 2026-81614 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

QUALIFICATIONS

Minimum Requirements

  • Bachelor’s degree in a related discipline and 8 years of experience in a related field
  • Or a master’s degree with 6 years of experience
  • Or a PhD with 3 years of experience
  • Or 12 years of relevant professional experience

Core Experience

  • Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
  • Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
  • Proven ability to manage customer relationships and drive value realization
  • Strong communication and stakeholder management skills
  • Experience working cross-functionally in matrixed organizations
  • Owns highly complex or strategic enterprise customer relationships
  • Acts as a senior quarterback across functions, influencing execution across teams
  • Drives improvements to Customer Success programs and engagement models
  • Mentors other Customer Success team members and elevates overall team capability
  • Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

  • Experience in managed services, cloud, or hybrid infrastructure environments
  • Experience driving retention and expansion within enterprise accounts
  • Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
  • Experience leading executive-level customer conversations
Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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