Remote Customer Success Jobs in New Port Richey, FL

Our Revenue Team is made up of three closely partnered functions. Below is a high-level overview of each role so you can let us know where you see yourself making the biggest impact.

Account Executive: At the forefront of our growth, working exclusively with prospective clients to show how our innovative solutions can change the game, AEs own the full sales cycle—from prospecting to closing. You’ll build a thriving pipeline through creative outreach, strategic follow-ups, and consultative, problem-solving demos that turn higher ed leaders into long-term partners. Success in this role looks like crushing quota, building meaningful relationships, and partnering closely with Marketing, SDRs, and Client Success to ensure a smooth journey from first conversation to signed contract.

Typical Experience: 2–5 years of SaaS sales or higher ed tech experience with a proven track record of exceeding quota. Consultative selling chops, CRM fluency (HubSpot a plus), and a relentless, creative drive to win.

OTE: $160,000 ($80,000 base + $80,000 variable, 50/50 split)

Account Manager: The driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose and can’t imagine life without us. AMs own the renewal process and lead expansion efforts by building rock-solid relationships, conducting Mongoose Quarterly Reviews, and partnering closely with a dedicated Customer Success Manager who drives adoption and value realization. Success looks like increasing client retention and hitting both renewal and expansion quotas through strategic account planning and referential selling.

Typical Experience: Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment. Relationship-builder with strong consultative communication skills, data-informed decision making, and CRM experience (HubSpot a plus).

OTE: $150,000 ($80,000 base + $70,000 variable)

Customer Success Manager: serve as strategic partners to our customers—helping institutions translate communication into measurable outcomes. CSMs lead onboarding and implementation, drive adoption, interpret engagement data, and guide customers in optimizing their communication strategies using Mongoose’s Conversation Intelligence Platform. Working hand-in-hand with Account Managers, CSMs identify growth opportunities, mitigate risk, and position Mongoose as a critical, campus-wide solution. Success looks like high adoption, healthy customers, and measurable institutional outcomes.

Typical Experience: Customer-first mindset with strong analytical and project management skills. Experience in higher ed or SaaS is a plus—and we  value candidates who’ve worked on a college or university campus (admissions, advising, enrollment management, student affairs, alumni relations, etc.), even without a traditional CSM title.

OTE: $75,000 ($65,000 base + $10,000 variable)

• A Passion for Higher Ed: You care about the work colleges and universities do and are excited about helping them serve students, families, and alumni better through smarter communication.
• Relationship-Driven Mindset: Whether you’re selling, renewing, or supporting, you know how to build trust quickly and become a true partner to the people you work with.
• Consultative Communication: You ask the right questions, listen carefully, and translate complex ideas into clear, actionable insights that resonate with decision-makers.
• Data-Informed Approach: You use data as a secret weapon—tracking what matters, spotting trends, and turning insights into action. CRM experience (HubSpot a plus) is valuable across all three roles.
• Collaboration at the Core: Revenue is a team sport at Mongoose. You thrive in a partnership model where AEs, AMs, CSMs, Marketing, Product, and Leadership all work together to deliver outcomes.
• Grit and Adaptability: You bring resilience, curiosity, and a willingness to learn fast in a high-growth, ever-evolving SaaS environment.
• Higher Ed Knowledge (a Plus, Not a Must): Experience in higher ed is great, but it’s not a deal-breaker. What matters most is your ability to learn fast, adapt quickly, and understand what makes this industry tick.

You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%
• Flexible PTO
• Competitive Leave Policies
• 13 paid holidays, including a week off between Christmas and New Year’s

If any of these roles sound like your kind of challenge, let’s talk! Submit your application to join our talent community and tell us which role(s) you’re most interested in. While we may not have an immediate opening, we review submissions regularly and will reach out when a matching opportunity becomes available. Help us move people forward, one conversation at a time.

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.