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Remote Customer Success Jobs in Manchester, CT (NOW HIRING)

Milliman

Strategic Data Partnership Manager

Windsor, CT · Remote

... customer success, and identifying new opportunities to expand our data ecosystem and revenue growth. This position is fully remote, while occasional travel may be required. Primary Responsibilities:

Finalsite

Recruiter

Glastonbury, CT · Remote

$55/hr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Manage full-cycle recruiting across multiple functions, with a focus on Sales, Client/Customer Success, administrative, and corporate ...

Finalsite

Recruiter

Glastonbury, CT · Remote

$55/hr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Manage full-cycle recruiting across multiple functions, with a focus on Sales, Client/Customer Success, administrative, and corporate ...

Camesi Agency

Remote Sales Manager

Hartford, CT · Remote

$80K - $120K/yr

Manage sales activities and maintain accurate client records in the CRM. * Track performance ... success. * The Camesi Agency values professional development and promotes from within as team ...

Getaway

Customer Representative

Bristol, CT · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Nexthink

Enterprise Account Executive

Hartford, CT · Remote

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... ensure long-term customer success. * Build trusted relationships that create expansion ...

Nexthink

Enterprise Account Executive

Hartford, CT · Remote

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... ensure long-term customer success. * Build trusted relationships that create expansion ...

Coastal

Senior Project Manager (HLS)

Hartford, CT · On-site +1

Understand Project ROI and KPIs; work with the Solution Architect to collect customer success ... Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA amp;

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Manchester, CT

Remote Customer Success information

See Manchester, CT salary details

$32.8K

$83.9K

$141.4K

How much do remote customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer success in Manchester, CT is $83,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Manchester, CT?

The most popular types of Customer Success jobs in Manchester, CT are:

What job categories do people searching Remote Customer Success jobs in Manchester, CT look for?

The top searched job categories for Remote Customer Success jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Remote Customer Success jobs?

Cities near Manchester, CT with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Manchester, CT as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,895 per year, or $40.3 per hour.

Senior Client Success Manager

Finalsite

Glastonbury, CT • Remote

Full-time

Posted 11 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor, understanding client organizational structure (K-12, charter, independent) and strategic goals.
  • Account Ownership & Retention: Drive net revenue retention and manage the renewal process through proactive relationship-building and value articulation.
  • Value and Adoption Driver: Maximize product adoption and demonstrate platform value to reinforce client investment and loyalty.
  • Growth Identification: Proactively identify, qualify, and transition upsell and cross-sell opportunities to the Sales team.
  • Supplemental Services Sales: Proactively sell training and consulting services to accelerate and deepen product adoption.
  • Risk Management: Monitor client health (scores, CSAT/NPS, usage) and proactively implement strategic interventions to mitigate churn risk.
  • Client Advocacy: Act as the internal advocate, coordinating cross-functional teams to remove technical, commercial, or operational roadblocks.
  • Internal Leadership: Identify and lead cross-organizational conversations to improve communication and reduce friction.
  • Market and Industry Expertise: Serve as a knowledge leader for market trends, industry developments, and competitor strategies.
  • Team Support and Mentorship: Play a support role in other team members' projects and success meetings, and provide mentorship opportunities by inviting them into your projects.
  • Innovation and Adaptability: Adapt to changes in the market, customer needs, and technology, and introduce innovative strategies, processes, or products for growth.
  • Process Excellence: Ensure data integrity by completing all tasks in the Client Success Platform (ChurnZero), SalesForce, and adhering to team SOPs. Consistently execute and log all required engagement activities for proactive and timely client portfolio support.
QUALIFICATIONS AND SKILLS
  • 5-7 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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