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Remote Customer Success Jobs in Georgetown, TX (NOW HIRING)

AWL

Agency Customer Success Representative

Austin, TX · Remote

As an Agency Customer Success Representative at AWL you will help with the operations of the agency ... A valid Property and Casualty Insurance License is required for this full-time remote position.

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · On-site +1

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Workiva

Spring 2027 Intern - Customer Success

Austin, TX · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

Getaway

Remote Customer Representative

Austin, TX · Remote

$30K - $50K/yr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Georgetown, TX

Remote Customer Success information

See Georgetown, TX salary details

$30.2K

$77.2K

$130.1K

How much do remote customer success jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote customer success in Georgetown, TX is $77,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Georgetown, TX?

The most popular types of Customer Success jobs in Georgetown, TX are:

What are popular job titles related to Remote Customer Success jobs in Georgetown, TX?

For Remote Customer Success jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Georgetown, TX look for?

The top searched job categories for Remote Customer Success jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Remote Customer Success jobs?

Cities near Georgetown, TX with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Georgetown, TX as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $77,177 per year, or $37.1 per hour.

Senior Customer Success Manager

AutoRABIT Holding Inc.

Austin, TX • On-site, Remote

Full-time

Posted 21 days ago

Job description

About AutoRABIT
AutoRABIT helps organizations, particularly those in highly regulated industries, modernize and secure how they develop, release, and manage change across Salesforce environments. Our platform helps teams improve release velocity, strengthen security and governance, reduce manual processes, and build more reliable software delivery practices.The Role
As a Senior Customer Success Manager, you will own a portfolio of strategic, enterprise, and technically complex customers. This is a highly technical Customer Success role working with Salesforce, DevOps, Engineering, Platform, Security, and executive stakeholders to understand each customer's development lifecycle, deployment processes, technical environment, and business objectives.
Senior CSMs are expected to operate as trusted technical and strategic advisors. You should be comfortable discussing Salesforce DevOps, CI/CD, source control, release management, testing, security, governance, and software delivery practices, while connecting those topics to measurable customer outcomes. You are not expected to replace a Solutions Engineer or Salesforce Architect, but you should have enough technical depth to independently lead discovery, identify risks and opportunities, challenge customers when appropriate, and engage specialized resources when needed.
This role includes regular customer-facing travel, typically 1-2 trips per month for 2-3 days at a time, to build relationships, deepen understanding of customer environments, and drive strategic initiatives in person.Key Responsibilities
  • Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth.
  • Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors.
  • Develop a strong understanding of each customer's Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance.
  • Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement.
  • Lead technical and strategic discovery to understand how customers operate, where friction exists, and what outcomes they are trying to achieve.
  • Apply knowledge of Salesforce DevOps and software delivery best practices to help customers improve adoption and realize measurable value.
  • Create success plans with clear business and technical objectives, milestones, adoption goals, and success measures.
  • Proactively identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders.
  • Coordinate resources across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership to resolve complex customer challenges.
  • Guide customers through major technical milestones, including implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments.
  • Identify opportunities to expand AutoRABIT's value based on customer use cases, technical maturity, and business objectives.
  • Bring customer insights, technical patterns, and product feedback back to Product and Engineering.
Knowledge & Skills
  • Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle.
  • Strong understanding of Salesforce development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges.
  • Strong working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories.
  • Working knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance.
  • Ability to understand technical architectures and customer workflows, identify areas of risk or friction, and recommend appropriate next steps.
  • Ability to independently conduct technical discovery and move beyond surface-level requirements to uncover root causes.
  • Ability to translate complex technical concepts into clear business outcomes for executive and non-technical stakeholders.
  • Familiarity with engineering performance concepts and metrics, including DORA metrics.
  • Strong executive presence, communication, presentation, and problem-solving skills.
Qualifications
  • 7+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or other customer-facing enterprise technology roles.
  • 3+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software.
  • Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
  • Meaningful experience with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes.
  • Experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams.
  • Experience supporting Fortune 500 or similarly complex organizations preferred.
  • Experience within Financial Services, Healthcare, Government, or other regulated industries preferred.
What Success Looks Like
Successful Senior CSMs understand not only whether customers are using AutoRABIT, but how they build and deliver software on Salesforce, where technical and operational friction exists, and how AutoRABIT can help improve those processes. They can independently engage with technical practitioners and leaders, ask informed questions, identify risks and opportunities, and connect improvements in DevOps practices to measurable business and engineering outcomes.Additional Information
This role is fully remote and is open to candidates based in the United States with U.S. work eligibility. We are specifically looking for candidates in Texas, Wisconsin, Illinois, South Dakota, Colorado, Washington, Idaho, or California.
Travel: Approximately 20% travel is expected, typically 1-2 customer visits per month lasting 2-3 days. Travel may vary based on customer and business needs.
Salary Range: $130,000-$160,000 per year, depending on experience
This job description is intended to provide a general representation of the responsibilities and requirements of the position. Responsibilities and requirements may evolve based on the needs of the business.

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