ZipRecruiter

Log In

2

Remote Customer Success Jobs in Exton, PA (NOW HIRING)

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

Truveris

Customer Success Director

Wilmington, DE · Remote

$120K - $150K/yr

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 ... Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company dedicated to ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to ... Flexibility: 40% remote work (work from home) after training, plus flexible hours. * Perks: $1,000 ...

Truveris

Customer Success Manager

Wilmington, DE · Remote

$80K - $100K/yr

This role is part of the Customer Success team. RESPONSIBILITIES: * Successfully retain and renew clients by demonstrating the value of Truveris services. * Proactively manage all client ...

Liveops

Remote Customer Service Representative

Newark, DE · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

next page

Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Exton, PA

Remote Customer Success information

See Exton, PA salary details

$31.4K

$80.2K

$135.1K

How much do remote customer success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote customer success in Exton, PA is $80,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Exton, PA?

The most popular types of Customer Success jobs in Exton, PA are:

What job categories do people searching Remote Customer Success jobs in Exton, PA look for?

The top searched job categories for Remote Customer Success jobs in Exton, PA are:

What cities near Exton, PA are hiring for Remote Customer Success jobs?

Cities near Exton, PA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Exton, PA as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $80,169 per year, or $38.5 per hour.

Manager, Customer Success

Relay Commerce

Philadelphia, PA • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

About Relay Commerce
Relay Commerce is an e-commerce enablement ecosystem offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools.
The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants. The Relay ecosystem currently consists of multiple software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay's suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.
We're a globally distributed team of forward-thinkers who thrive on collaboration, creativity, and impact. If you're passionate about shaping the future of commerce and love the challenge of connecting businesses with the right solutions, we'd love to hear from you!
About Relo
Relo is a repeat revenue platform designed specifically for FMCG brands using Shopify and Klaviyo. Using predictive data science, Relo helps brands identify when customers are most likely to reorder, subscribe, or purchase again, enabling highly targeted retention marketing campaigns that drive measurable revenue growth.
Relo works with leading ecommerce brands across the United States, United Kingdom, and international markets to increase customer retention, subscription growth, and lifetime value.
About the Role
We're looking for a Manager, Customer Success to lead and grow the Customer Success function for Relo, one of the products within Relay's Retention Division.
This is a player-coach role, combining hands-on customer success responsibilities with people leadership. While you'll manage and develop a small team of Customer Success professionals, you'll also own a portfolio of merchants yourself, partnering directly with customers to ensure they achieve measurable value from Relo.
The ideal candidate enjoys balancing strategic thinking with day-to-day execution. You'll coach team members, establish scalable Customer Success processes, and work directly with merchants to improve onboarding, product adoption, retention, and long-term success.
As the team grows, you'll help shape the future of Customer Success at Relo by building operational excellence, defining best practices, and serving as the voice of the customer across the organization.
You'll work closely with Product, Engineering, Sales, Marketing, and Leadership teams across Relay's Retention Division to improve the customer experience, influence product direction, and help build a best-in-class Customer Success organization.
Primary Responsibilities
Team Leadership & Management
  • Manage, coach, and develop a small team of Customer Success professionals while remaining actively involved with customers.
  • Lead by example through hands-on customer engagement and operational excellence.
  • Establish clear performance expectations, KPIs, and accountability measures.
  • Conduct regular one-on-ones, performance reviews, and career development conversations.
  • Create a culture of customer obsession, accountability, collaboration, and continuous improvement.
  • Mentor junior Customer Success team members and help them develop stronger customer management, communication, and problem-solving skills.
  • Ensure appropriate customer coverage across accounts and time zones.

Customer Success & Retention
  • Manage your own portfolio of customer accounts while supporting the overall Customer Success team.
  • Own customer retention, customer health, and customer satisfaction metrics.
  • Ensure customers achieve measurable value and ROI from Relo.
  • Develop and execute customer success strategies that improve onboarding, adoption, retention, and expansion.
  • Act as an escalation point for complex customer situations.
  • Monitor customer health indicators and proactively address risk.
  • Drive successful onboarding experiences and long-term customer outcomes.
  • Identify opportunities for account growth and partner with Sales on expansion opportunities.

Operational Excellence
  • Build and improve Customer Success processes, workflows, documentation, and playbooks.
  • Own and enforce Customer Success service standards and operational SLAs across the team.
  • Ensure:
    • All merchants are onboarded within 14 days of signing a trial agreement.
    • All onboarding and trial information (merchant goals, current baseline, key decision-makers, and end-of-trial review call) is captured before go-live.
    • Every merchant who converts to a paid plan has a 90-day check-in scheduled before completing onboarding.
    • Every active merchant receives proactive engagement at least once per quarter, ensuring no account goes more than three months without meaningful contact.
    • Team SLAs for response times, customer follow-up, calendar management, and HubSpot activity tracking are clearly defined, measured, and consistently achieved.
  • Ensure customer data, account information, and customer health tracking remain accurate and actionable.
  • Develop reporting and dashboards to measure team performance and customer outcomes.
  • Identify opportunities to improve efficiency, scalability, and customer experience through process improvements, automation, and AI.

Cross-Functional Collaboration
  • Partner closely with Sales during customer handoffs and expansion opportunities.
  • Work with Product and Engineering teams to communicate customer feedback and influence roadmap decisions.
  • Collaborate with Marketing on customer education, customer stories, and adoption initiatives.
  • Serve as the voice of the customer across the organization.

What Success Looks Like
  • Customers achieve measurable ROI from the platform.
  • Customer retention and satisfaction remain strong.
  • The Customer Success team consistently meets or exceeds defined SLAs.
  • Merchants complete onboarding quickly and successfully.
  • Customer health risks are proactively identified and addressed before they become escalations.
  • Quarterly customer engagement is consistent across the customer base.
  • Customer Success processes continue to scale effectively as the business grows.
  • Cross-functional teams have visibility into customer needs and actionable customer feedback.

Important Traits for Success
  • Customer Focus: You genuinely care about customer outcomes and are passionate about helping merchants succeed.
  • Leadership: You're comfortable balancing hands-on customer work with coaching and developing others. You know how to motivate, support, and hold team members accountable while creating a positive and collaborative environment.
  • Ownership: You take responsibility for results and proactively solve problems before they become larger issues.
  • Operational Excellence: You enjoy creating structure, processes, systems, and clear expectations that improve team effectiveness and customer experience.
  • Communication: You communicate clearly and effectively with customers, team members, executives, and cross-functional stakeholders.
  • Collaboration: You thrive in highly collaborative environments and enjoy partnering with Product, Engineering, Sales, Marketing, and Leadership.
  • Problem Solving: You approach challenges with curiosity, structure, and a solutions-oriented mindset.
  • AI & Continuous Learning: You're naturally curious about technology and enjoy leveraging AI and automation tools to improve customer outcomes, eliminate repetitive work, and continuously improve how your team operates.

Requirements
Essential
  • 5+ years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing SaaS role.
  • Previous experience leading, mentoring, or coaching Customer Success team members. Formal people management experience is preferred but not required.
  • Comfortable balancing individual customer ownership with team leadership responsibilities.
  • Experience driving customer retention, customer health, and long-term customer relationships.
  • Experience working within SaaS businesses.
  • Strong written and verbal communication skills.
  • Experience managing customer escalations and complex customer relationships.
  • Demonstrated ability to build and improve customer-facing processes.
  • Experience partnering cross-functionally with Product, Engineering, Sales, and Marketing teams.
  • Strong analytical, organizational, and problem-solving skills.
  • Strong proficiency with Google Workspace (Docs, Sheets, Slides).
  • Experience using CRM and Customer Success platforms such as HubSpot, Intercom, Zendesk, ChurnZero, Gainsight, or similar tools.
  • Comfortable leveraging AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) to improve productivity, solve problems, and streamline workflows.

Preferred Qualifications
  • Experience supporting ecommerce or Shopify merchants.
  • Experience working with Klaviyo or other email marketing platforms.
  • Experience supporting ecommerce, subscription, or retention-focused SaaS products.
  • Experience managing distributed remote teams across multiple time zones.
  • Experience building or scaling Customer Success teams.
  • Demonstrated experience using automation, AI, or no-code tools to improve workflows or eliminate manual work.
  • Experience building internal bots, automations, or tooling that improved team efficiency is a plus.

Why You'll Love Working at Relay
At Relay, we're building products that help ecommerce brands grow faster and retain more customers. We're a remote-first company that values ownership, curiosity, continuous improvement, and collaboration. You'll have the opportunity to make a meaningful impact, work alongside talented teammates, and help shape the future of Customer Success as we continue to grow.
Hiring Process
  • First Round (Screening) with [Muriel Cirimele] from our People team - 30 Minutes
  • Second Round with Retention Division Managers [Casey Colligan & Harry Willis] - 60 Minutes
  • Skills Assessment - 3 to 4 Business Days to complete
  • Final Round with our Retention General Manager [Gauthier Derrien] - 45 Minutes
  • References
  • Offer

Benefits & Perks
  • Flexible Time Off
  • Paid Holidays
  • Paid Parental Leave
  • Work From Home Stipend
  • Co-working Space Allowance
  • Therapy/Mental Health Reimbursement
  • Learning Stipend
  • Referral Bonus Program
  • Annual Company Offsite (Barcelona 2026)

Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply