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Remote Customer Success Engineer Jobs in Meriden, CT

Vancord

Senior Security Engineer

Glastonbury, CT · Remote

$95K - $145K/yr

Customer Success & Relationship Management * Serve as a point of contact for escalations and ... Provide feedback to Product and Engineering teams to improve Vancord's Vantage MDR. * Stay ahead of ...

Ross Video

Broadcast Engineer

Wallingford, CT · On-site +1

... customers' success is everything to us. If you've ever watched live television, breaking news ... You will then deploy what your team builds in remote events for the top networks and brands in ...

Milliman

Strategic Data Partnership Manager

Windsor, CT · Remote

This position is fully remote, while occasional travel may be required. Primary Responsibilities ... Drive customer success with data. Partner with data science and cross-functional teams to address ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

... Customer Success leaders to drive pipeline, win new districts, and grow the existing client base so the segment consistently exceeds its growth targets. LOCATION 100% Remote - Anywhere within the US ...

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

... Customer Success leaders to drive pipeline, win new districts, and grow the existing client base so the segment consistently exceeds its growth targets. LOCATION 100% Remote - Anywhere within the US ...

KEYENCE

Field Application Engineer '27

Rocky Hill, CT · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote customer success engineer in Meriden, CT is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.76 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What job categories do people searching Remote Customer Success Engineer jobs in Meriden, CT look for?

The top searched job categories for Remote Customer Success Engineer jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Remote Customer Success Engineer jobs?

Cities near Meriden, CT with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Principal Client Success Manager

Glastonbury, CT • On-site, Remote

Finalsite
Software Development • 51 - 200 employees
Learn more about Finalsiteexternal

Full-time

Posted 8 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Principal Client Success Manager (CSM) at Finalsite is an executive-level, post-sale partner responsible for driving strategy, value, and expansion across a dedicated portfolio of Finalsite's highest-tier, enterprise-level accounts. Built for a seasoned leader with deep EdTech expertise, this high-touch role acts as a trusted advisor to district superintendents, C-level executives, and key leadership teams.
The Principal CSM ensures long-term retention, platform adoption, referenceability, and strategic expansion by aligning Finalsite's platform capabilities with the client's institutional goals.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Executive Strategic Partnership: Serve as a trusted advisor and strategic consultant to C-suite and executive leadership (Superintendents, Chief Technology Officers, Communications Directors). Conduct Executive Business Reviews (EBRs) and establish long-term success roadmaps tailored to enterprise goals.
  • Enterprise Portfolio Ownership & Retention: Drive top-tier account health, retention, and multi-year contract renewals across a high-value, highly white-glove portfolio of enterprise accounts.
  • Value Realization & Custom Adoption Strategy: Design and execute digital strategies, adoption blueprints, and change management initiatives to maximize ROI and deepen platform dependency.
  • Strategic Growth & Expansion: Identify, qualify, and lead high-impact strategic upsell, cross-sell, and enterprise service expansion opportunities, collaborating closely with Sales and Executive Leadership to expand account lifetime value.
  • Supplemental & Custom Services: Proactively position enterprise-grade consulting and high-impact training programs to accelerate strategic outcomes.
  • Proactive Executive Risk Management: Oversee complete account health using advanced metrics, health scores, and executive touchpoints. Develop and execute rapid-response mitigation and recovery plans for high stakes accounts showing risk markers.
  • Cross-Functional & Executive Alignment: Act as the premier internal advocate for enterprise clients, mobilizing Executive Sponsor, Product, Engineering, and Services leadership to resolve complex operational, technical, or commercial friction points.
  • Product & Market Influence: Translate enterprise client needs and market trends into strategic product recommendations, partnering directly with Product Managers to shape the future platform roadmap.
  • Process Leadership: Maintain spotless account intelligence and data integrity across Client Success Platforms (ChurnZero, Salesforce) and serve as a subject matter expert in refining CS team SOPs.
QUALIFICATIONS AND SKILLS
  • 8+ years of experience in client success, executive account management, or strategic consulting, specifically managing high-ARR / enterprise-level SaaS accounts in the K-12 or EdTech sector.
  • Proven track record of managing ultra-high-touch client portfolios with high net-revenue retention (NRR) performance.
  • Executive Presence: Exceptional communication, facilitation, and negotiation skills with a demonstrated ability to influence C-suite executives and district board leadership.
  • Strategic Mindset: Deep expertise in change management, value realization methodologies, and long-term customer journey mapping.
  • Highly skilled at managing cross-functional initiatives, resolving enterprise-level escalations, and navigating complex organizational structures.
  • Strong leadership and mentorship abilities, with a passion for uplifting team members and driving process optimization.
  • Bachelor's degree or equivalent experience (Master's degree or advanced certification preferred).
  • Passion for K-12 education and a commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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