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Remote Customer Success Engineer Jobs in Madison, WI

Structural Engineer

Janesville, WI · On-site +1

$100K - $149K/yr

Hybrid or remote work arrangement will be considered. While our headquarters is located in ... to our success. Every member of the SHINE community benefits from the talents and experiences of ...

Remote work is an option for this position on a voluntary basis; however, it is important to note ... Excellent communication, customer service, teamwork and issue resolution skills. Preferred ...

Put Customers First - dedicated to understanding and meeting customer needs. * Be a Great Teammate ... Remote and flexible schedule - we are a remote company with hybrid options and support for flexible ...

Mechanical Engineer

Janesville, WI · On-site +1

$76K - $150K/yr

Hybrid or remote work arrangement will be considered. While our headquarters is located in ... to our success. Every member of the SHINE community benefits from the talents and experiences of ...

Process Engineer

Janesville, WI · On-site +1

$90K - $132K/yr

Hybrid or remote work arrangement will be considered. While our headquarters is located in ... to our success. Every member of the SHINE community benefits from the talents and experiences of ...

Managed Services Engineer - Azure

Madison, WI · Remote

$56.25 - $75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... with customer needs and success criteria * Develop, maintain, and follow Standard Operating ...

Managed Services Engineer - Azure

Madison, WI · Remote

$56.25 - $75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... with customer needs and success criteria * Develop, maintain, and follow Standard Operating ...

Field Service Engineer

Middleton, WI · On-site +1

$40 - $52/hr

... Service Engineer. In this role, you'll support the installation, maintenance, and repair of ... Provide technical support and assistance to customers via phone, remote connection, or on-site for ...

... years of success. Our 750 members across 33 locations are dedicated to solving our clients ... Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ...

... years of success. Our 750 members across 33 locations are dedicated to solving our clients ... Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ...

Cloud Engineer, Senior

Madison, WI · On-site +1

$69K - $158K/yr

Remote Work: Yes Job Number: R0245382 Location: Madison,WI,US Share job via: Share Cloud Engineer ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Showing results 21-40

Remote Customer Success Engineer information

See Madison, WI salary details

$11

$24

$47

How much do remote customer success engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer success engineer in Madison, WI is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.43 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What cities near Madison, WI are hiring for Remote Customer Success Engineer jobs?

Cities near Madison, WI with the most Remote Customer Success Engineer job openings:

Infographic showing various Remote Customer Success Engineer job openings in Madison, WI as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,753 per year, or $24.4 per hour.

Project Engineer Structural

MSA Professional Services, Inc.

Madison, WI • On-site, Remote

$80K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


MSA Professional Services rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 449 rated engineering


Job description

Project Engineer – Structural (Building Structures)

Design the structures that shape communities. Lead projects that matter.

MSA is seeking a Project Engineer – Structural to lead the planning and design of impactful building structures serving municipalities and infrastructure clients. This role focuses on projects such as municipal buildings, water and wastewater facilities, waterfront structures, parks & recreation facilities, or tank design — projects that directly support thriving, resilient communities.

If you’re a licensed PE or SE who thrives on technical complexity, enjoys mentoring others, and wants to lead meaningful projects from concept through construction, this is your opportunity.

This hybrid on onsite role can be based out of our Jacksonville or Sarasota FL offices.

Who we are:

For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 500 employee owners across the U.S.

Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing — and we take pride in seeing our work come to life.

At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career.  That’s why we offer:

  • Employee Ownership = True Investment: MSA is a 100% employee-owned firm. That means when you join our team, you’re not just doing a job — you’re building your legacy and sharing in the success of the firm.

  • A Culture of Mentorship and Collaboration: Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.

  • A flex time program that empowers you to manage your schedule — because life doesn’t always fit inside 9 to 5

  • A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being


Structural Design & Technical Delivery

  • Lead structural design for municipal, water and wastewater, waterfront, parks and recreation, tank, and other infrastructure and building projects
  • Perform and review structural engineering calculations and analyses for steel, concrete, masonry, wood, and other structural systems as applicable to project needs
  • Develop structural plans, details, specifications, technical reports, and construction documents
  • Evaluate design alternatives and develop practical, constructible solutions that meet project requirements
  • Coordinate structural designs with architectural, civil, mechanical, electrical, process, and other engineering disciplines
  • Maintain accountability for technical accuracy and compliance with applicable codes, standards, and QA/QC requirements

Project Execution & Construction Support

  • Lead assigned project components through planning, design, bidding, and construction with minimal oversight
  • Monitor scope, schedule, and budget for assigned work and proactively communicate project needs or concerns
  • Perform field investigations to document existing structural conditions and support rehabilitation or modification projects
  • Provide construction-phase support, including site visits, submittal reviews, responses to RFIs, and resolution of field-related technical issues
  • Coordinate and review work completed by junior engineers, designers, and technical support staff

Client & Team Collaboration

  • Communicate directly with clients and project stakeholders to coordinate deliverables, resolve technical issues, and provide project updates
  • Lead or participate in client and project team meetings
  • Collaborate with multidisciplinary teams to integrate structural solutions into overall project designs
  • Build technical credibility and strong client relationships through responsive communication and high-quality work
  • Support proposals, project pursuits, and business development activities as opportunities arise

Mentorship & Professional Development

  • Mentor graduate engineers and junior staff through technical guidance, work review, and ongoing feedback
  • Share structural engineering knowledge and best practices across project teams
  • Contribute to continuous improvement, quality initiatives, and technical development within the Structural team

Education

  • Bachelor’s degree in Civil Engineering or Structural Engineering from an ABET-accredited program required
  • Structural engineering emphasis preferred

Experience

  • Minimum of 4 years of relevant post-graduate structural engineering experience required
  • Experience designing structural systems for buildings, municipal infrastructure, water/wastewater facilities, waterfront structures, tanks, or similar projects preferred

Licensure

  • Florida Professional Engineer (PE) or Structural Engineer (SE) license required
  • Multi-state licensure may be required based on project assignments

Skills

  • Strong knowledge of structural engineering principles, building codes, design standards, and construction practices
  • Experience performing structural calculations and developing construction documents
  • Proficiency with structural analysis/design software and CADD/BIM platforms applicable to structural engineering
  • Ability to lead project components and coordinate effectively across multiple disciplines
  • Strong technical writing, verbal communication, and client-facing skills
  • Effective problem-solving skills with the ability to develop practical and constructible solutions
  • Strong organizational and time-management skills with the ability to balance multiple project demands
  • Ability to mentor and provide technical guidance to junior staff
  • Understanding of project scope, schedules, budgets, and the relationship between technical delivery and overall project performance

Why MSA?

  • Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
  • Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
  • We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
  • Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
  • Pay & Perks: Competitive pay and unique perks that make MSA stand out.
  • Communities of Practice: Our think tanks and idea generators—regular collaboration and learning opportunities.
  • Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
  • Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
  • Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

The salary for this position ranges from $79,000 to $126,500 per year commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.

Best-in-Industry Benefits - Eligible employees enjoy:

  • Quality Insurance Options: Medical, dental, and vision coverage for you and your family
  • Paid Time Off: Minimum of 17 days in the first year for full-time employees
  • Paid Holidays: 8 holidays per year
  • Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
  • Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
  • Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
  • 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
  • Short Term Incentive (STIP) bonus

 

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

 

Equal Employment Opportunity/Affirmative Action Employer


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