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Remote Customer Success Engineer Jobs in Jasper, TN

Mesa Associates, Inc.

Owner's Engineer

Chattanooga, TN · On-site +1

$75K - $100K/yr

Mesa seeks an experienced Owner's Engineer to act as a trusted technical representative and ... fully remote work, but in the Southeast Region due to customer locality . * For fully remote ...

Mesa Associates Inc.

Owner's Engineer

Chattanooga, TN · On-site +1

$75K - $100K/yr

Mesa seeks an experienced Owner's Engineer to act as a trusted technical representative and ... fully remote work, but in the Southeast Region due to customer locality . * For fully remote ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote customer success engineer in Jasper, TN is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.35 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Jasper, TN?

For Remote Customer Success Engineer jobs in Jasper, TN, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Jasper, TN look for?

The top searched job categories for Remote Customer Success Engineer jobs in Jasper, TN are:

What cities near Jasper, TN are hiring for Remote Customer Success Engineer jobs?

Cities near Jasper, TN with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Remote Customer Experience Team Lead

Globe Life American Income Division

Chattanooga, TN • On-site, Remote

Full-time

Medical, Life

Posted 19 days ago

Job description

Remote Customer Experience Team Lead
AO | 100% Remote | Flexible Schedule | Work From Home
Lead a Team. Elevate Client Experiences. Build a Career with Purpose.
Are you a people-focused professional ready to take the next step into leadership? AO is seeking motivated individuals to join our Remote Customer Experience Leadership Team, where you'll have the opportunity to coach others, deliver exceptional client service, and build a rewarding career-all while enjoying the flexibility of working from home.
If you're passionate about helping people succeed, thrive in a collaborative environment, and are looking for long-term professional growth, this opportunity was designed for you.
Why Join AO?
🌎 100% Remote Flexibility
Work from anywhere in the United States and build a schedule that supports both your career and personal life.
🤝 Supportive, People-First Culture
Join a collaborative team that values mentorship, integrity, accountability, and continuous growth.
📚 Leadership Training & Mentorship
Receive one-on-one coaching and ongoing development from experienced leaders dedicated to helping you reach your full potential.
💰 Weekly Pay + Performance Incentives
Earn competitive weekly compensation with opportunities for bonuses, leadership advancement, and long-term earning potential.
♥ Comprehensive Benefits
Eligible representatives may receive:
  • Medical reimbursement program
  • Company-supported life insurance
  • Leadership development opportunities
  • Union representation and professional support
Recognition & Rewards
Outstanding performance may be recognized through:
  • All-expenses-paid incentive travel
  • Leadership conferences
  • Professional development events
  • Team recognition programs
  • Advancement opportunities
What You'll Do
As a Remote Customer Experience Team Lead, you will:
  • Lead, mentor, and support a team focused on delivering exceptional client experiences
  • Coach team members through ongoing feedback, training, and performance development
  • Foster a positive, collaborative, and results-oriented team culture
  • Help ensure high standards of customer service and client satisfaction
  • Conduct virtual meetings and collaborate using Zoom and other digital platforms
  • Participate in leadership training and continuous professional development
  • Contribute to process improvements that enhance the client experience
What We're Looking For
Successful candidates typically demonstrate:
  • Passion for delivering exceptional customer service
  • Strong communication and interpersonal skills
  • Leadership ability or a desire to grow into a leadership role
  • Positive attitude with a growth-oriented mindset
  • Self-motivation and accountability
  • Ability to work independently while supporting a remote team
  • Strong organizational and problem-solving skills
  • Coachability and commitment to continuous learning

Leadership, customer service, management, hospitality, healthcare, education, retail, recruiting, or sales experience is helpful-but not required. We provide comprehensive training and mentorship for motivated professionals.
Minimum Qualifications
  • Legally authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based computer with webcam
  • Professional home office environment
Why AO?
At AO, leadership is built through mentorship, service, and personal growth-not just experience. We believe great leaders create exceptional client experiences by empowering the people around them.
When you join our team, you'll gain the support, training, and opportunities needed to build a meaningful career while making a positive impact every day.
Ready to Lead Your Future?
If you're looking for a flexible remote leadership opportunity where your growth is encouraged, your contributions are valued, and your success is recognized, we'd love to hear from you.
Apply today and begin your journey as a Remote Customer Experience Team Lead with AO.
Lead with confidence. Serve with purpose. Grow without limits.

Apply