Head of Customer Success
Chicago, IL · Remote
Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap. * Develop and maintain customer success playbooks, processes ...
Head of Customer Success
Chicago, IL · Remote
Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap. * Develop and maintain customer success playbooks, processes ...
Customer Success Analyst
Chicago, IL · On-site +1
About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
Customer Success Analyst
Chicago, IL · On-site +1
About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
Customer Success Manager
Chicago, IL · Remote
$85K - $95K/yr
Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...
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Customer Success Manager
Chicago, IL · Remote
$85K - $95K/yr
Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...
New
Principal Customer Success Manager (Large Law)
Chicago, IL · Remote
$120K - $164K/yr
This is a remote role within a global team that utilizes cutting-edge technology to stay connected ... You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner ...
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Principal Customer Success Manager (Large Law)
Chicago, IL · Remote
$120K - $164K/yr
This is a remote role within a global team that utilizes cutting-edge technology to stay connected ... You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner ...
Principal Customer Success Manager (Large Law)
Chicago, IL · On-site +1
$120K - $164K/yr
This is a remote role within a global team that utilizes cutting-edge technology to stay connected ... You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner ...
Principal Customer Success Manager (Large Law)
Chicago, IL · On-site +1
$120K - $164K/yr
This is a remote role within a global team that utilizes cutting-edge technology to stay connected ... You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner ...
Spring 2027 Intern - Customer Success
Hammond, IN · On-site +1
$21/hr
... Engineering, and Finance * Apply XBRL tagging information to financial statements and statement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Hammond, IN · On-site +1
$21/hr
... Engineering, and Finance * Apply XBRL tagging information to financial statements and statement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Gary, IN · On-site +1
$21/hr
... Engineering, and Finance * Apply XBRL tagging information to financial statements and statement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Gary, IN · On-site +1
$21/hr
... Engineering, and Finance * Apply XBRL tagging information to financial statements and statement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Chicago, IL · On-site +1
$21/hr
... Engineering, and Finance * Apply XBRL tagging information to financial statements and statement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Chicago, IL · On-site +1
$21/hr
... Engineering, and Finance * Apply XBRL tagging information to financial statements and statement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Our diverse team consists of talented designers, developers, coaches, and leaders who share a ... Professional Development and Enablement Lead onsite and remote Otus training sessions, professional ...
Our diverse team consists of talented designers, developers, coaches, and leaders who share a ... Professional Development and Enablement Lead onsite and remote Otus training sessions, professional ...
Customer Success Manager, Scale
Chicago, IL · On-site +1
$135K - $161K/yr
As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and ... Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless ...
Customer Success Manager, Scale
Chicago, IL · On-site +1
$135K - $161K/yr
As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and ... Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless ...
Remote Customer Service Representative
Chicago, IL · Remote
$35K - $55K/hr
Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm ... overall success of our client engagement strategies. This paid position offers an exciting ...
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Remote Customer Service Representative
Chicago, IL · Remote
$35K - $55K/hr
Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm ... overall success of our client engagement strategies. This paid position offers an exciting ...
Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties * Develop and ...
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Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties * Develop and ...
Cross-Functional Leadership - Experience driving alignment across Product, Engineering, Finance ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
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Cross-Functional Leadership - Experience driving alignment across Product, Engineering, Finance ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)
Chicago, IL · Remote
$60K - $80K/yr
About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...
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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)
Chicago, IL · Remote
$60K - $80K/yr
About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...
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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)
Chicago, IL · Remote
$60K - $80K/yr
About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...
Quick apply
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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)
Chicago, IL · Remote
$60K - $80K/yr
About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...
Be Seen First
Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)
Chicago, IL · Remote
$60K - $80K/yr
About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...
Quick apply
Be Seen First
Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)
Chicago, IL · Remote
$60K - $80K/yr
About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...
As an Associate Customer Success Manager, you will serve as a trusted partner to our Merchant ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
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As an Associate Customer Success Manager, you will serve as a trusted partner to our Merchant ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
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Customer Account Manager
Chicago, IL · Remote
$123K - $137K/yr
Position Summary At Harness, our Customer Account Manager own the customer's success from ... Engineering, or a related technical field, or equivalent experience Work Location * Remote within ...
Customer Account Manager
Chicago, IL · Remote
$123K - $137K/yr
Position Summary At Harness, our Customer Account Manager own the customer's success from ... Engineering, or a related technical field, or equivalent experience Work Location * Remote within ...
Remote Customer Service Agent/Travel Booker
Chicago, IL · Remote
$16 - $21.50/hr
... our team as a Remote Customer Service Agent/Travel Booker. In this role, you'll have the ... you up for success. With access to industry-leading booking tools, exclusive pricing, and ...
Remote Customer Service Agent/Travel Booker
Chicago, IL · Remote
$16 - $21.50/hr
... our team as a Remote Customer Service Agent/Travel Booker. In this role, you'll have the ... you up for success. With access to industry-leading booking tools, exclusive pricing, and ...
Partner with Product and Engineering to eliminate the root causes of failure demand rather than ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
Partner with Product and Engineering to eliminate the root causes of failure demand rather than ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
Remote Customer Success Engineer information
See Gary, IN salary details
$11.48 - $14.72
9% of jobs
$17.51 is the 25th percentile. Wages below this are outliers.
$14.72 - $17.96
19% of jobs
The median wage is $20.80 / hr.
$17.96 - $21.20
26% of jobs
$23.97 is the 75th percentile. Wages above this are outliers.
$21.20 - $24.44
26% of jobs
$24.44 - $27.68
11% of jobs
$27.68 - $30.92
4% of jobs
$30.92 - $34.16
3% of jobs
$34.16 - $37.40
2% of jobs
$37.40 - $40.64
0% of jobs
$40.64 - $43.88
0% of jobs
$43.88 - $47.12
1% of jobs
$11
$24
$47
How much do remote customer success engineer jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for remote customer success engineer in Gary, IN is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.10 per hour, depending on experience, location, and employer.
What is a remote customer success engineer?
A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.
How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?
As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.
What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?
To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.
What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?
| Aspect | Remote Customer Success Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires technical knowledge, certifications like IT or SaaS-specific credentials | Often requires technical troubleshooting skills, certifications vary |
| Work Environment | Collaborates with sales, product, and customer teams; proactive engagement | Reactive support, troubleshooting customer issues |
| Industry Usage | Common in SaaS, cloud services, and tech companies | Widespread across tech, telecom, and software industries |
The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.
What are popular job titles related to Remote Customer Success Engineer jobs in Gary, IN?
For Remote Customer Success Engineer jobs in Gary, IN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Gary, IN look for?
The top searched job categories for Remote Customer Success Engineer jobs in Gary, IN are:
What cities near Gary, IN are hiring for Remote Customer Success Engineer jobs?
Cities near Gary, IN with the most Remote Customer Success Engineer job openings:
Job description
About KatRisk
KatRisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and operations against potential catastrophes.
Role Overview
KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the primary driver of client satisfaction, retention, and growth. You'll work closely with our sales, product, and technical teams to ensure our clients get maximum value from our platform and are set up for long-term success.
Responsibilities
- Serve as the senior point of contact for KatRisk's client portfolio, building deep, trust-based relationships with key stakeholders.
- Develop and execute customer success strategies that drive adoption, retention, and expansion.
- Lead onboarding for new clients, ensuring a smooth and effective implementation experience.
- Monitor client health and proactively identify risks, developing action plans to address churn or dissatisfaction.
- Manage and mentor team members, providing guidance and fostering their professional development.
- Partner with the sales team on renewals and upsell opportunities.
- Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap.
- Develop and maintain customer success playbooks, processes, and metrics to scale the function as KatRisk grows.
Requirements
- 5+ years of experience in customer success, account management, or a related client-facing role, ideally in a B2B SaaS or data/analytics environment.
- Proven track record of managing and growing a portfolio of enterprise or technical clients.
- Experience in the insurance, reinsurance, or catastrophe risk industry.
- Comfortable in a hands-on, startup-style environment where you'll both set strategy and execute on it.
- Strong communicator with the ability to translate complex technical concepts for non-technical audiences.
- Demonstrated ability to manage and develop direct reports.
- Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight, or similar).
- Self-motivated, organized, and comfortable working remotely and across time zones.
About KatRisk
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Berkeley, CA, US
Year founded
2012