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Remote Customer Success Engineer Jobs in Fort Wayne, IN

Franklin Electric

Web Developer

Fort Wayne, IN · On-site +1

Franklin Electric is looking for a skilled Web Developer to join our Digital Customer Experience ... Hybrid remote work arrangements * Generous paid time off & holidays * Paid parental leave & on-site ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

... customer-centric experiences on time and within budget. To succeed in this role, you'll need to be ... TA will respond to after-hours questions the next business day Skills for Success Required Skills

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

... customer-centric experiences on time and within budget. To succeed in this role, you'll need to be ... TA will respond to after-hours questions the next business day Skills for Success Required Skills

Amteck, LLC

BIM Technician - Electrical

Fort Wayne, IN · On-site +1

... and customer satisfaction, we're proud to be at the forefront of the industry. Our team is ... Success in this role requires proficiency in BIM tools, strong communication skills, and a solid ...

Sharetec

Senior Programmer

Fort Wayne, IN · On-site +1

$85K - $95K/yr

... success. The Role As a Senior Programmer on our Customer Experience team, you'll be a core ... whether in a hybrid setting or fully remote. We stay connected through virtual events ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer success engineer in Fort Wayne, IN is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Fort Wayne, IN?

For Remote Customer Success Engineer jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Fort Wayne, IN look for?

The top searched job categories for Remote Customer Success Engineer jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Remote Customer Success Engineer jobs?

Cities near Fort Wayne, IN with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Senior Principal Systems Engineer - Weapons and Energetics

General Dynamics Mission Systems, Inc

Fort Wayne, IN • On-site, Remote

$174K - $183K/yr

Full-time

Medical, Retirement

Posted 22 days ago

General Dynamics Mission Systems rating

8.1

Company rating: 8.1 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

112th of 247 rated software companies

Job description

Basic Qualifications
Education Requirements:
Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field, plus a minimum of 10 years of relevant experience; or Master's degree, plus a minimum of 8 years of relevant experience.
Clearance Requirements:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
Required Skills and Expertise
  • Demonstrated technical ownership of warhead, energetic payload, munitions, or comparable high-consequence hardware through design, qualification, and production readiness.
  • Experience defining payload architecture and decomposing system requirements into interfaces, verification evidence, technical trade studies, and risk-reduction plans.
  • Ability to balance mission effects, safety, insensitive-munitions objectives, integration, manufacturability, cost, and schedule in defensible engineering decisions.
  • Experience managing interfaces among energetic payloads, initiation or fuzing systems, mechanical structures, and weapon or delivery platforms.
  • Experience planning and leading verification, qualification, environmental, and live-fire test activities; interpreting results and driving corrective action.
  • Experience applying system-safety, hazard-analysis, and safety-evidence practices for energetic or safety-critical hardware.
  • Experience with supplier technical oversight, configuration control, traceability, and technical-data review for controlled or safety-critical components.
  • Experience with modeling and simulation processes and tools (e.g. Design of Experiments ,Digital Twins, Ansys Tool chain, MATLAB, Hydrocode, CTH).
  • Technical leadership experience across engineering, safety, test, manufacturing, quality, suppliers, customers, and program management.
  • Ability to lead technical reviews, communicate risks and evidence clearly, and mentor engineers in disciplined engineering practice.

Highly Desired Differentiators
  • Leadership on fielded or government-qualified warhead, energetic-payload, or munitions programs.
  • Direct experience shaping or executing insensitive-munitions strategy, survivability assessment, or associated redesign efforts.
  • Experience preparing technical evidence for DoD or service munitions-safety reviews.
  • Background with government laboratories, test ranges, or munitions-development organizations.
  • Experience using physics-based analysis, modeling, and test correlation to support payload design decisions.
  • Experience transitioning energetic hardware from development into qualified, repeatable production.
  • Experience supporting multiple military services, international programs, or controlled export programs.

Our Commitment to You
  • An exciting career path with opportunities for continuous learning and development.
  • Research oriented work, alongside award winning teams developing practical solutions for our nation's security
  • Flexible schedules with every other Friday off work, if desired (9/80 schedule)
  • Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
  • See more at gdmissionsystems.com/careers/why-work-for-us/benefits]

Workplace Options
This position is fully onsite or hybrid/flex with opportunity to be fully remote/telework for candidates with strong experience and background.
While on-site, you will be a part of the Advanced Electronics Systems team located in Ft Wayne, Indiana
#CJ3
Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Combined Salary Range
USD $174,203.00 - USD $183,730.00 /Yr.
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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