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Remote Customer Success Engineer Jobs in Baltimore, MD

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

NinjaOne

C++ Staff Software Engineer

Baltimore, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... with customer success and has retained a 98% customer satisfaction score for more than 5 years.

NinjaOne

C++ Staff Software Engineer

Baltimore, MD · On-site +1

$150K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... with customer success and has retained a 98% customer satisfaction score for more than 5 years.

MMC Group LP

Be Seen First

REMOTE Call Center Representative $18.50-$21.50/hr- Need ASAP!

Baltimore, MD · Remote

$18.50 - $21.50/hr

  • Medical

  • Dental

  • Vision

Remote (Work From Home) Customer Service Representatives Needed in Maryland Start Date - August ... success * Competitive pay with opportunities for growth If you're passionate about providing ...

NinjaOne

Patching | Senior Software Engineer, Java

Baltimore, MD · On-site +1

$124K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training ...

NinjaOne

Patching | Senior Software Engineer, Java

Baltimore, MD · On-site +1

$124K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training ...

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Remote Customer Success Engineer information

See Baltimore, MD salary details

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How much do remote customer success engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote customer success engineer in Baltimore, MD is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.10 per hour, depending on experience, location, and employer.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Baltimore, MD?

The most popular types of Customer Success Engineer jobs in Baltimore, MD are:

What are popular job titles related to Remote Customer Success Engineer jobs in Baltimore, MD?

For Remote Customer Success Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Baltimore, MD look for?

The top searched job categories for Remote Customer Success Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Customer Success Engineer jobs?

Cities near Baltimore, MD with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Customer Success Manager - Missouri

Impruvon

Baltimore, MD • On-site, Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Success Manager - Missouri
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Enterprise Customer Success Manager
Compensation: $90,000 - $100,000 / year
Description
Location: Missouri (must reside in-state) | Hybrid, remote with regular on-site travel
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people's lives.
About the Role
The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role delivers hands-on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.
The CSM provides full-stack support in close geographic proximity to the assigned enterprise account and partners closely with the Enterprise CSM to ensure alignment with enterprise-wide goals and success metrics.
Key Responsibilities
Customer Implementation, Support, & Training
  • Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team.
  • Manage customer relationships at multiple levels, including executive sponsors, program sponsors, department leads, and end user staff.
  • Lead and manage implementations, including:
    • Project management, cross-functional coordination, and communication
    • Platform configuration
    • Quality assurance (QA)
    • Go-live achievement
  • Deliver end-user training, both virtual and in-person, to drive adoption and effective use of products.
  • Provide end-user technical support, ensuring timely resolution of issues.
  • Conduct end-user office hours (on-site and/or virtual) to address questions, provide best practices, and improve the customer experience.
  • Provide basic on-site hardware troubleshooting as needed, escalating unresolved issues to Tech Support.
  • Ensure customer success outcomes including adoption, health, satisfaction, and measurable ROI.
  • Travel within Missouri, up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month).

Relationship Management
  • Build trusted relationships with provider and site-level stakeholders within assigned enterprise accounts.
  • Support provider and site-level communications in close coordination with the Enterprise CSM.
  • Participate in QBRs as needed for significant providers within enterprise accounts.
  • Collaborate with the Enterprise CSM to escalate issues, align on goals, and ensure consistent execution of enterprise-level initiatives.

Product & Program Support
  • Gather and document product feedback and development needs from providers and end users.
  • Partner with the product team and Enterprise CSM to represent provider-level needs in product development discussions.
  • Support the achievement of site-level go-live milestones and adoption targets.

Key Performance Indicators (KPIs)
  • Product adoption and usage at provider and site level
  • Net Promoter Score (NPS)
  • Go-live date achievement for assigned sites
  • Customer Health Score
  • Customer Satisfaction (CSAT)

Skills, Knowledge and Experience
  • 3-5 years of experience in customer success, account management, training, implementation, or related customer-facing role.
  • Strong communication skills with the ability to engage confidently with key stakeholders and end users.
  • Experience delivering end-user training (virtual and/or in-person) and creating training resources.
  • Technical aptitude, with the ability to troubleshoot issues and collaborate effectively with technical teams.
  • Project management skills with the ability to support multiple site-level initiatives concurrently.
  • Ability to travel within geographic proximity to Missouri enterprise accounts as needed. Up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month), is required for this role.
  • Healthcare industry experience preferred, particularly working with providers or healthcare technology solutions.

Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations
  • Opportunity to own and grow a critical function within the company

Why Join Us
Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

Apply