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Remote Customer Success Engineer Jobs in Rhode Island

NinjaOne

Vulnerability & Cloud Security Program Manager

NC · On-site +1

$180K - $220K/yr

You will collaborate closely with engineering, DevOps, and infrastructure teams to reduce risk ... NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training ...

Quora

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Quora

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Quora

$139K - $168K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Brightstar Lottery

Senior Software Engineer

Providence, RI · Remote

$60K - $200K/yr

... for our customers. As a premier pure play global lottery company, our best-in-class lottery ... Work with onsite and remote teams * Strive for continuous improvement in efficiency * Design and ...

Quora

$166K - $191K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

Quora

$166K - $191K/yr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

UNFI

Technology Operations Engineer II - Remote

Providence, RI · On-site +1

$70K - $95K/yr

... customer ordering platform or our warehouse management systems that optimize service. You will have ... Remote Role: * This position is classified as remote where the associate will perform remote work ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Our success has been realized through investments in our proprietary software and market expertise.

NinjaOne

Senior Software Engineer, Java | Endpoint Data

NC · On-site +1

$125K - $165K/yr

... our customers. In this role, you'll be part of a team of engineers and technology experts ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

Harris

(Remote) Sr Account Executive

Carolina, RI · Remote

Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation ... Demonstrated success managing full-cycle, complex sales processes * Experience leading customer ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Rhode Island

Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Rhode Island?

For Remote Customer Success Engineer jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Rhode Island look for?

The top searched job categories for Remote Customer Success Engineer jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Customer Success Engineer jobs?

Cities in Rhode Island with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Vulnerability & Cloud Security Program Manager

NinjaOne

NC • On-site, Remote

$180K - $220K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

 
About the role 
 
The Vulnerability & Cloud Security Program Manager leads the enterprise vulnerability management and cloud security posture management (CSPM) programs, ensuring timely identification, assessment, prioritization, and remediation of risks across on-premise, cloud, and application environments. This role leverages modern cloud security and vulnerability management platforms to monitor, analyze, and strengthen our security posture. You will collaborate closely with engineering, DevOps, and infrastructure teams to reduce risk exposure, support compliance obligations, and advance the organization’s overall security maturity.  
  
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. 
  
What You’ll Be Doing 
  • Lead and operate the full vulnerability management and CSPM lifecycle, ensuring timely discovery, assessment, prioritization, and remediation. 
  • Administer and optimize our vulnerability management and CSPM platforms, including policies, integrations, reporting, and automation. 
  • Monitor cloud and infrastructure environments to identify misconfigurations, excessive permissions, and compliance drift, primarily in AWS. 
  • Partner with engineering and DevOps teams to drive remediation efforts, facilitate triage discussions, and provide technical guidance on complex issues. 
  • Align security practices with frameworks such as FedRAMP, NIST CSF, ISO 27001, and CIS Controls. 
  • Track and report key KPIs and risk metrics to leadership, including SLA compliance and vulnerability trends. 
  • Automate detection, remediation workflows, and tool integrations to enhance efficiency and expand security capabilities 
  • Other duties as needed  
  
About You 
  • Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience. 
  • 5+ years of experience in vulnerability management and at least 2+ years in cloud security. 
  • Hands-on experience with CSPM tools, vulnerability detection platforms, and automation (Wiz, AWS Inspector, Nessus, OpenSCAP preferred). 
  • Strong understanding of AWS security best practices and cloud-native architectures. 
  • Familiarity with vulnerability scoring systems like CVSS and risk-based prioritization. 
  • Excellent communication, collaboration, and stakeholder management skills. 
  • Security certifications such as CISSP, AWS Security Specialty, or GIAC Cloud Security are a plus. 
  • Preferred knowledge of regulatory and compliance frameworks such as PCI DSS, HIPAA, SOX, FedRAMP.  
 
  
About Us  
 
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 40,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. 
  
What You’ll Love  
We are a collaborative, kind, and curious community.  
We honor your flexibility needs with full-time work that is hybrid remote.  
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 
We help you prepare for your financial future with our 401(k) plan. 
We prioritize your work-life balance with our unlimited PTO. 
We reward your work with opportunity for growth and advancement. 
  
Additional Information 
This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. 
  
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. 
  
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is$180,000 to $220,000 per year. 
  
For roles based in New York, the base salary hiring range for this position is $180,000 to $220,000 per year. 
  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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