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Remote Customer Success Engineer Jobs in Rhode Island

NinjaOne

Senior Enterprise Architect

NC · Remote

$192K - $258K/yr

... software engineering role. Location - We are flexible on remote working from home, if you are ... with customer success and has retained a 98% customer satisfaction score for more than 5 years.

Harris

(Remote) GIS Developer

Carolina, RI · Remote

... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.

Harris

(Remote) GIS Developer

Carolina, RI · Remote

... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.

NinjaOne

Vulnerability & Cloud Security Program Manager

NC · On-site +1

$180K - $220K/yr

You will collaborate closely with engineering, DevOps, and infrastructure teams to reduce risk ... NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training ...

NinjaOne

Technical Writer

NC · On-site +1

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ... We honor your flexibility needs with full-time remote work. We have you covered with our ...

Quora

iOS Engineer -Remote

Cranston, RI · Remote

$61.63 - $88.47/hr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

Quora

iOS Engineer -Remote

Providence, RI · Remote

$61.63 - $88.47/hr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

Quora

iOS Engineer -Remote

Bristol, RI · Remote

$61.63 - $88.47/hr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

Quora

iOS Engineer -Remote

Pawtucket, RI · Remote

$61.63 - $88.47/hr

... success and grow together through meaningful work. Join us on this journey to create a positive ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Rhode Island

Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Rhode Island?

For Remote Customer Success Engineer jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Rhode Island look for?

The top searched job categories for Remote Customer Success Engineer jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Customer Success Engineer jobs?

Cities in Rhode Island with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Senior Enterprise Architect

NinjaOne

NC • Remote

$192K - $258K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

About the Role
 
We’re looking for a Senior Enterprise Architect to streamline and optimize the way our Partner Services team works. You’ll automate browser-based tasks, optimize workflows, manage data extraction and transformation, and support AWS infrastructure automation. This role is ideal for someone with a scripting background and a passion for improving operational efficiency — without the heavy infrastructure ownership of a DevOps or software engineering role.
 
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, ME, MA, NC, NJ, NY, OH, TN, & VA.
 
What You’ll Do
  • Automate repetitive browser tasks using Selenium
  • Use PowerShell and/or Python for data extraction, transformation, and automation
  • Leverage Ansible to automate AWS provisioning and configuration
  • Support database tasks (SQL queries, data reports, performance reviews
  • Analyze workflows to identify automation opportunities
  • Work closely with TAMs, developers, and service delivery teams
  • Document processes clearly for handover and long-term maintenance
  • Troubleshoot automation scripts and data processes
  
About You 
  • 4-6 years’ experience in technical automation or scripting roles
  • PowerShell expertise; Python knowledge is a plus
  • Selenium or other browser automation tools
  • AWS and Ansible experience
  • SQL proficiency (MySQL/SQL Server)
  • Detail-oriented, problem-solving mindset
  • Strong collaboration and documentation skills
  • Other duties as needed 
 
About Us 
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
 
What You’ll Love 
We are a collaborative, kind, and curious community. 
We honor your flexibility needs with full-time work that is hybrid remote. 
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
 
Additional Information
This position is NOT eligible for Visa sponsorship.
 
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in Maryland and New Jersey, the base salary hiring range for this position is $160,000 to $215,000 per year with On Target Earnings of $192,000 to $258,000 per year.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
 
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