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Remote Customer Service Jobs in Walpole, MA (NOW HIRING)

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

Liveops

Remote Spanish Bilingual Customer Service

Warwick, RI · Remote

$15.50 - $19.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Walpole, MA

Remote Customer Service information

See Walpole, MA salary details

$10

$20

$29

How much do remote customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer service in Walpole, MA is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.79 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Walpole, MA?

The most popular types of Customer Service jobs in Walpole, MA are:

What are popular job titles related to Remote Customer Service jobs in Walpole, MA?

For Remote Customer Service jobs in Walpole, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in Walpole, MA look for?

The top searched job categories for Remote Customer Service jobs in Walpole, MA are:

What cities near Walpole, MA are hiring for Remote Customer Service jobs?

Cities near Walpole, MA with the most Remote Customer Service job openings:

Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Walpole, MA as of August 2026, with employment types broken down into 70% Full Time, 15% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,629 per year, or $20.5 per hour.

Remote Licensed Customer Service Representative

Liberty Mutual

MA • Remote

$17.50 - $23.75/hr

Full-time

Re-posted 15 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 310 rated insurance

Job description

Description

Join Our Team as a Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. 

Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:30 am -10:30 am EST with a weekend rotation.One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. 

Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

License: Active P&C Producers insurance license REQUIRED. 

We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications
  • Associates degree or 1+ year Insurance experience preferred.
  • 2 years'+ related Customer Service experience is required.
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  • Excellent communication and interpersonal skills are required.
  • P&C Producers insurance license required.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco
Employment Type: FULL_TIME

What Liberty Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Social media

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