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Remote Customer Service Jobs in Troy, AL (NOW HIRING)

Remote Sales Agent

Brundidge, AL · Remote

$69K - $175K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Virtual Sales Rep

Troy, AL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service information

See Troy, AL salary details

$9

$17

$25

How much do remote customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer service in Troy, AL is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Troy, AL?

The most popular types of Customer Service jobs in Troy, AL are:

What are popular job titles related to Remote Customer Service jobs in Troy, AL?

For Remote Customer Service jobs in Troy, AL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in Troy, AL look for?

The top searched job categories for Remote Customer Service jobs in Troy, AL are:

What cities near Troy, AL are hiring for Remote Customer Service jobs?

Cities near Troy, AL with the most Remote Customer Service job openings:

Infographic showing various Remote Customer Service job openings in Troy, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,741 per year, or $17.7 per hour.

Remote Sales Agent

HSS Careers

Brundidge, AL • Remote

$69K - $175K/yr

Full-time

Medical, Dental

Posted 12 days ago


Job description

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy flexible scheduling, comprehensive training, qualified leads provided, and unlimited long-term earning potential through commissions, bonuses, and residual income.

About the Opportunity

We're seeking motivated professionals who want more than just another job. This is an opportunity to build a long-term career with a nationally recognized organization that promotes from within and rewards performance. Whether you're experienced in sales or simply coachable and driven to succeed, you'll receive the training, mentorship, and support needed to grow into leadership.

Work 100% remotely while helping clients make important financial protection decisions that create real impact for their families.

Role Overview

As a Remote Insurance Representative, you'll meet virtually with individuals and families who have requested information about their benefits and protection options. You'll educate clients, recommend appropriate coverage, and guide them through the enrollment process while building long-term relationships that generate recurring income.

Responsibilities
  • Contact qualified leads to schedule virtual client appointments

  • Conduct virtual benefit consultations and present customized protection solutions

  • Guide clients through the enrollment process with professionalism and care

  • Build lasting client relationships that support long-term retention

  • Work closely with your manager through ongoing coaching and development

  • Consistently improve your skills through training and mentorship

Qualifications

Required

  • Laptop or desktop computer with a working camera

  • Life insurance license or willingness to obtain one

  • Basic computer proficiency and comfort working remotely

  • Must reside in the United States or Canada

  • Professional communication skills and a reliable internet connection

Preferred

  • Previous sales or customer service experience

  • Strong interpersonal and relationship-building skills

  • Coachable, self-motivated, and goal-oriented mindset

  • Passion for helping others and delivering exceptional client experiences

Compensation and Benefits

Average first-year earnings: $69,000 through commissions and bonuses

Long-term earning potential: Increased income through performance, client renewals, and leadership opportunities

Commission-based compensation with residual income opportunities, stock options, and promotion-from-within career advancement.

Key Benefits

  • 100% remote work-from-home career

  • Flexible scheduling within a career-focused environment

  • High-quality leads provided - no cold calling friends or family

  • Comprehensive medical, dental, and prescription benefits

  • Unionized position with stock options

  • Ongoing training, coaching, and mentorship from experienced leaders

  • Leadership advancement and management opportunities

  • Collaborative virtual team culture with ongoing recognition and support

How to Apply

If you're looking for a career that offers flexibility, purpose, and unlimited growth potential, we'd love to meet you. Apply today to begin the interview process and learn how you can build a successful career from home.

Compliance Statement

We are an Equal Opportunity recruiter and welcome applicants from all backgrounds without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We may use automated tools, including artificial intelligence (AI), to screen and assess candidates. These tools support and do not replace human decision-making. By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable data protection laws. Employment is commission-based. Contact us if you require accommodations during the application process.