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Remote Customer Service Jobs in Rochester, PA (NOW HIRING)

HMG Careers

Remote Sales and Service Advisor

Rogers, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Leetonia, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Clinton, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Beaver, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Clinton, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Calcutta, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 1-20

All JobsRemote Customer Service JobsRemote Customer Service Jobs in Rochester, PA

Remote Customer Service information

See Rochester, PA salary details

$8

$17

$24

How much do remote customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for remote customer service in Rochester, PA is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Rochester, PA? The most popular types of Customer Service jobs in Rochester, PA are:
What job categories do people searching Remote Customer Service jobs in Rochester, PA look for? The top searched job categories for Remote Customer Service jobs in Rochester, PA are:
What cities near Rochester, PA are hiring for Remote Customer Service jobs? Cities near Rochester, PA with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Rochester, PA as of June 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,421 per year, or $17 per hour.

Licensed Insurance Customer Service Representative

Howard Hanna Holdings

Pittsburgh, PA • On-site, Remote

$45K - $48K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Overview
Property & Casualty Customer Service Representative - Howard Hanna Insurance
Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service Representative, you'll guide clients through their insurance needs, answer questions, and ensure they feel confident and supported.
We're more than an agency-we're a community-focused team that values collaboration, growth, and exceptional service. Your work will directly impact clients' peace of mind while helping you build a rewarding career.
Grow your career. Make an impact. Join our team today!
Salary Range: $45,000.00 - $48,000.00 per yearBenefits
  • Annual Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Retirement Plan
  • Competitive compensation and benefits package
  • Ongoing training and professional development opportunities
  • Supportive, inclusive, and growth-focused workplace culture
  • Opportunities to advance within the company and broaden your insurance expertise
  • work with a recognized Best Practices Agency
  • Fun & Friendly Co-workers
  • Bonus Opportunities
Requirements
  • Active Property & Casualty insurance license (required)
  • Strong communication and interpersonal skills
  • Passion for educating and helping clients understand their insurance options
  • Proven ability to identify opportunities for cross-selling and account expansion
  • Attention to detail and commitment to regulatory compliance
  • Team-oriented attitude and a drive for continuous improvement
Responsibilities
  • Deliver exceptional customer service to existing clients, resolving inquiries with empathy and expertise
  • Educate policyholders on coverage details, policy changes, and insurance solutions to help them make informed decisions
  • Identify opportunities to cross-sell and up-sell additional products and services, building stronger client relationships
  • Maintain accurate records and documentation in compliance with industry standards
  • Collaborate with a supportive team dedicated to client satisfaction and professional growth
Remote Type:No
Job Type:Full-Time
Job Category:Customer Service Representative
Location:1000 Gamma Dr.,Pittsburgh,PA,15238,USAbout Us
Howard Hanna Insurance Services provides a one-stop shop for all things insurance, with options for home, auto, umbrella, life, and business and commercial.Why Join Us
At Howard Hanna Insurance Services, we believe in protecting what matters most-your peace of mind. As a leading player in the insurance industry, we pride ourselves on our energetic team of professionals dedicated to delivering tailored solutions with exceptional service. Join a dynamic workplace that fosters growth, collaboration, and innovation. With our commitment to both clients and employees, there's no better place to build your career and make a real impact. Choose us, where your future is our priority!

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