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Remote Customer Service Jobs in Rochester, PA (NOW HIRING)

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

Camesiagency

Remote Sales Manager

Pittsburgh, PA · Remote

$80K - $130K/yr

Sales, leadership, or customer service experience is helpful but not required * Willingness to obtain a Life & Health insurance license (we help with the process) What We Offer * 100% Remote Work

Camesiagency

Remote Insurance Agent

Pittsburgh, PA · Remote

$80K - $150K/yr

Sales, leadership, or customer service experience is helpful but not required. * Willingness to obtain a Life & Health insurance license; licensing support is provided. What We Offer * 100% remote ...

Highmark Health

Manager Client Service - NY

Pittsburgh, PA · On-site +1

$108K/yr

... Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or ... customer information that must be protected at all times. In connection with this, all employees ...

HMG Careers

Remote Sales Specialist

Pittsburgh, PA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Executive - Remote

Pittsburgh, PA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Executive

Pittsburgh, PA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Rochester, PA

Remote Customer Service information

See Rochester, PA salary details

$8

$17

$24

How much do remote customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer service in Rochester, PA is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

How can I make 2000 a week working from home?

Remote customer service roles typically pay between $10 and $20 per hour, making it challenging to earn $2000 weekly without extensive hours or higher-paying positions. To reach that income level, you may need to work multiple shifts, gain specialized skills, or seek roles with higher pay rates such as technical support or sales, often requiring experience and strong communication skills.

What is the easiest remote job to get into?

Remote customer service positions are often considered among the easiest remote jobs to enter because they typically require minimal prior experience, basic communication skills, and familiarity with customer support tools. Many companies hire for these roles with short training periods and do not require specialized certifications.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

How to make $1000 a week remote?

Remote customer service roles typically pay between $12 and $20 per hour, so earning $1000 weekly requires working approximately 50 to 83 hours. Increasing income can involve taking on multiple shifts, improving skills to qualify for higher-paying positions, or seeking roles with performance bonuses or commissions.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

How much does Amazon pay for remote customer service?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work independently in a virtual environment.
What are the most commonly searched types of Customer Service jobs in Rochester, PA? The most popular types of Customer Service jobs in Rochester, PA are:
What job categories do people searching Remote Customer Service jobs in Rochester, PA look for? The top searched job categories for Remote Customer Service jobs in Rochester, PA are:
What cities near Rochester, PA are hiring for Remote Customer Service jobs? Cities near Rochester, PA with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Rochester, PA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,421 per year, or $17 per hour.
Healthcare Benefits Representative

Healthcare Benefits Representative

ibex

Pittsburgh, PA • Remote

$16.50 - $19.75/hr

Full-time

Re-posted 16 days ago

Job description

Job Title: Customer Service Agent - Health Benefits Support (Remote)
Start Date: August 31
Employment Type: Full-Time (40 hours/week)
Location: Remote (Work from Home)

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

Job Overview

We are hiring Customer Service Agents to support health benefits and member services in a remote environment. In this role, you will initially support high-volume Open Enrollment activities and transition into ongoing customer service support across multiple channels.

This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.


What You’ll Do

  • Assist members with:
    • Benefits, enrollment, and plan education
    • Coverage, claims, billing, and payments
    • Provider networks, referrals, and pre-authorizations
  • Accurately process enrollments and update member information
  • Troubleshoot and resolve customer issues efficiently
  • Navigate multiple systems while interacting with customers
  • Maintain accurate records in CRM systems
  • Ensure compliance with HIPAA and company policies
  • Collaborate with internal teams to resolve complex concerns
  • Meet performance metrics including quality, productivity, and customer satisfaction
  • Stay current on healthcare policies, benefits, and system updates

Schedule

  • Full-time, 40 hours per week
  • Flexible availability required, including evenings, weekends, and holidays
  • Overtime may be available during peak periods

Work Environment

  • Private, distraction free workspace (not a shared/common area of the home) 
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) 
  • Must remain on camera during working hours 

Required:

  • Must be 18 years or older
  • High school diploma or equivalent
  • At least 1 year of customer service experience (call center preferred)
  • Strong verbal and written communication skills
  • Ability to explain complex information clearly
  • Basic computer skills (typing, system navigation, multi-tasking)
  • Ability to work in a fast-paced, high-volume environment
  • Strong problem-solving and decision-making skills
  • Reliable attendance and punctuality

Preferred:

  • Healthcare, insurance, or benefits experience
  • Enrollment or claims support experience
  • Previous remote work experience

Eligible States: 

This role is currently limited to candidates residing in: 

  • Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming. 

Why Join Us

  • Paid training
  • Opportunities for career growth and development
  • Supportive team environment
  • Valuable experience in healthcare and customer service

Apply today to start your career in customer service and healthcare support.

Apply