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Remote Customer Service Jobs in Riverside, NJ (NOW HIRING)

SUNMED MEDICAL SYSTEMS LLC

Be Seen First

DME Customer Service Representative, Remote

Marlton, NJ · Remote

$18 - $20/hr

SunMED Medical is seeking a compassionate, detail-oriented Customer Service Represetnative to join our Lymphedema/Compression Therapy team. This full-time remote role is ideal for someone who thrives ...

SUNMED MEDICAL SYSTEMS LLC

Be Seen First

DME Customer Service Representative, Remote

Marlton, NJ · Remote

$18 - $20/hr

SunMED Medical is seeking a compassionate, detail-oriented Customer Service Represetnative to join our Lymphedema/Compression Therapy team. This full-time remote role is ideal for someone who thrives ...

AmeriHealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

Amerihealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$15.25 - $20.75/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

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How much do remote customer service jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote customer service in Riverside, NJ is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Riverside, NJ? The most popular types of Customer Service jobs in Riverside, NJ are:
What job categories do people searching Remote Customer Service jobs in Riverside, NJ look for? The top searched job categories for Remote Customer Service jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Remote Customer Service jobs? Cities near Riverside, NJ with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Riverside, NJ as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.

DME Customer Service Representative, Remote

SUNMED MEDICAL SYSTEMS LLC

Marlton, NJ • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

SunMED Medical is seeking a compassionate, detail-oriented Customer Service Represetnative to join our Lymphedema/Compression Therapy team. This full-time remote role is ideal for someone who thrives in a patient-focused environment and has experience in healthcare customer service and Durable Medical Equipment. (DME)

We are looking for someone with a positive attitude, strong communication skills, and a genuine passion for helping patients through the ordering process. Experience with compression garments or lymphedema products is highly valued, but most importantly, we want someone who delivers exceptional customer service and is eager to learn.

Responsibilities

  • Provide outstanding customer service to patients, referral sources, therapists, and healthcare providers.
  • Guide patients and referral sources through the order process with professionalism, empathy, and urgency.
  • Communicate with patients regarding insurance coverage, benefits, and any potential out-of-pocket costs.
  • Process referrals and manage orders through our order management system.
  • Contact providers to obtain required clinical documentation needed to move orders forward.
  • Build and maintain strong relationships with referral sources and business partners.
  • Educate patients and providers on lymphedema and compression therapy products.
  • Create and submit purchase orders to manufacturers via email, fax, or online portals.
  • Collaborate with internal teams to ensure timely and accurate order completion.
  • Maintain accuracy and attention to detail in a fast-paced remote work environment.

Experience

  • Previous experience in healthcare customer service and DME.
  • Compression therapy or lymphedema experience is a plus.
  • Excellent communication and customer service skills, both phone and written.
  • Comfortable discussing insurance coverage and patient financial responsibility.
  • Familiarity with medical terminology.
  • Strong problem-solving skills and a sense of urgency.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Adaptable and comfortable learning new systems and processes.
  • Strong computer skills, including Outlook, Teams, Excel, and remote work platforms.
  • Brightree experience is preferred, but not required - we are happy to train the right candidate with DME experience and strong technical aptitude.
    Compensation will be based on experience, knowledge, and overall qualifications, particularly within DME, compression therapy, and healthcare customer service.

Company Description

SunMED Medical is a nationally accredited provider of specialized medical equipment to patients in the home care setting.
We hold national as well as regional contracts with private insurance carriers as well as Medicare and Medicaid plans.