ZipRecruiter

Log In

2

Remote Customer Service Jobs in Portland, ME (NOW HIRING)

Thos. Moser

Customer Experience Coordinator

Auburn, ME · On-site +1

$19.50 - $25.25/hr

Thos. Moser is seeking a motivated, service-driven professional to help build the next generation of our Customer Experience function. You'll start by learning our business from the ground up ...

Gallagher

Personal Lines Client Service Manager

Portland, ME · Remote

$39K - $53K/yr

You'll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently. #LI-TW1 #LI-Remote Compensation ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Portland, ME

Remote Customer Service information

See Portland, ME salary details

$10

$19

$27

How much do remote customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service in Portland, ME is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Portland, ME? The most popular types of Customer Service jobs in Portland, ME are:
What are popular job titles related to Remote Customer Service jobs in Portland, ME? For Remote Customer Service jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service jobs in Portland, ME look for? The top searched job categories for Remote Customer Service jobs in Portland, ME are:
What cities near Portland, ME are hiring for Remote Customer Service jobs? Cities near Portland, ME with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Portland, ME as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,001 per year, or $19.2 per hour.

Field Service Technician (Remote - Portland, ME)

Pitney Bowes

Portland, ME • On-site, Remote

$24.75/hr

Full-time

Re-posted 10 days ago

Pitney Bowes rating

8.1

Company rating: 8.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We're looking for people who:
  • Act with urgency, accountability, and purpose
  • Deliver high quality work with consistency and pride
  • Collaborate effectively and elevate those around them
  • Focus on outcomes that drive impact and growth

Job Description:
As a Field Service Technician with Pitney Bowes, you will be a trusted technical expert and the face of our industry-leading SendTech solutions. Your work directly enhances the client experience, strengthens long-term relationships, and keeps essential mailing and shipping operations running smoothly across a diverse customer base.
This is a remote, field-based role with your primary service area located within 45 Minutes of Portland, Maine. Occasional travel outside this radius may be required. This is a field-based role requiring a central proximity of Portland Maine. No relocation assistance offered.
Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).
You will enjoy a consistent Monday-Friday schedule aligned with traditional business hours, with overtime opportunities available.
We offer a competitive wage of $24.75 per hour. In addition, this role includes a 10% incentive on any service or parts sales you present to clients-giving you the opportunity to increase your earnings through your expertise and client rapport.
What You will Do
In this role, you will combine technical skills, customer service, and independent problem-solving to support our full suite of mailing and shipping technologies-from Inserters to Smart Lockers. You will:
  • Delivering exceptional customer service that drives client satisfaction, retention, and trust.
  • Diagnoses, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks.
  • Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use.
  • Manage a multi-zip-code territory within 45 Minutes of Portland, Maine, with up to 80% driving time.
  • Use hand tools and small power tools to perform repairs, maintenance, and installations.
  • Maintain a safe, clean, and professional work environment always.

This role is ideal for someone who enjoys autonomy, variety, and hands-on technical work while interacting directly with customers.
What You Bring - You will thrive in this role if you:
  • Enjoy working with and repairing mechanical or electrical components.
  • Are comfortable with significant driving time and working independently in the field.
  • Are motivated by the opportunity to earn additional income through service and parts sales.
  • Can lift 55+ lbs. and bend, squat, stoop, or stand for extended periods.
  • Have a valid driver's license, clean driving record, and reliable transportation.
  • Are familiar with Windows, PCs, and basic networking (preferred)
  • Have experience with automated or electro-mechanical equipment (preferred)

Who We Are - Pitney Bowes SendTech Solutions
Pitney Bowes SendTech Solutions provides innovative physical and digital mailing and shipping technologies to small businesses, enterprise clients, government agencies, and retail organizations worldwide. Our solutions simplify the sending, tracking, and receiving of letters, parcels, and flats-helping clients operate more efficiently and cost-effectively.
Technology You will Support.
You will work hands-on with a range of advanced mailing and shipping systems, including:
  • SendPro Series C&P - Automates envelope insertion.
  • DI2000 - Streamlines mail opening and document creation.
  • Smart Lockers - Secure, modern parcel handling
  • SendPro MailCenter - Mailing & shipping postage meter
  • PitneyShip Cube - Compact, intelligent shipping solution

These systems are designed to enhance productivity by automating key tasks such as envelope insertion, mail opening, document creation/printing, and office document shredding.
  • SendPro MailCenter- Mailing & Shipping Postage Meter
  • PitneyShip Cube
  • Smart Lockers

We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs)
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

What Pitney Bowes employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply