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Remote Customer Service Jobs in New York (NOW HIRING)

AppleOne

Remote Customer Service Rep (NJ)

Jersey City, NJ · Remote

$18 - $19/hr

... CSR 2 - Client Support, Bilingual (English/Spanish) Pay: * $18.00/hour - Monolingual * $19.00/hour - Bilingual (English/Spanish) Assignment: Ongoing assignment (TEMP) Location: Remote / Work From ...

MagnaCare

Customer Service Representative

Melville, NY · Remote

$16.25 - $22.25/hr

About The Role MagnaCare is seeking a fully remote Customer Service Representatives to assist members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims ...

MMC Group LP

Be Seen First

Remote Customer Service Representative - NJ only - BYOD

Jersey City, NJ · Remote

$18 - $19/day

Customer Service Representative Location: 100% Remote - New Jersey Residents Only Pay Rate: * $18.00/hr - English * $19.00/hr- Bilingual /Spanish Education: High School Diploma, GED, or equivalent ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Our clients depend on us not just for technical excellence, but for exceptional service. That's where you come in. We are looking for a Remote Customer Support Specialist who brings intelligence ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in New York

Remote Customer Service information

See New York salary details

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How much do remote customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote customer service in New York is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in New York?

The most popular types of Customer Service jobs in New York are:

What are popular job titles related to Remote Customer Service jobs in New York?

For Remote Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in New York look for?

The top searched job categories for Remote Customer Service jobs in New York are:

What cities in New York are hiring for Remote Customer Service jobs?

Cities in New York with the most Remote Customer Service job openings:

Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,774 per year, or $20.6 per hour.

Remote Customer Service Rep (NJ)

AppleOne

Jersey City, NJ • Remote

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Role: CSR 2 – Client Support
Role: CSR 2 – Client Support, Bilingual (English/Spanish)
Pay:
•$18.00/hour – Monolingual
•$19.00/hour – Bilingual (English/Spanish)
Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY)
Schedule:
Training Schedule:
•Monday – Friday, 8:00 AM – 4:30 PM Eastern
•3-week training period
•Candidates must remain on camera throughout training and nesting
Hours of Operation:
•Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required.
•Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.
•Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.
What you'll do:
•Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
•Provide general information regarding health insurance coverage through the Marketplace.
•Assist individuals and families with completing health insurance applications.
•Build and verify tax households, household income, and eligibility information.
•Explain Marketplace eligibility determinations and enrollment options.
•Enroll consumers into qualified health plans.
•Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
•Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
•Track and document all customer interactions using applicable systems.
•Fulfill requests for materials through mail, email, or electronic download.
•Coordinate translation services for non-English-speaking callers as needed.
•Escalate complex issues to the appropriate support teams for resolution.
•Attend required meetings, trainings, and ongoing educational sessions.
•Maintain current knowledge of Marketplace programs, policies, and systems.
•Perform additional duties as assigned by management.
Requirements:
•High School Diploma, GED, or equivalent required.
•Associate degree or higher preferred.
•Minimum of 6 months of customer service experience.
•Strong telephone and data entry skills.
•Excellent written and verbal communication skills.
•Strong organizational and interpersonal skills.
•Ability to work efficiently in a fast-paced environment.
•Ability to manage multiple complex tasks simultaneously.
•Ability to work independently and as part of a team.
•Experience using computers, phone systems, and headsets preferred.
•Previous customer service or call center experience preferred.
•Bilingual Spanish/English is a plus.
•Must be able to maintain full attendance during training and nesting periods.
•Must be comfortable being on camera throughout all training sessions.
•Must have a reliable home office setup that meets equipment requirements.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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