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Remote Customer Service Trainee Jobs in Schenectady, NY

HMG Careers

Remote Customer Service and Sales

Troy, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ... Minimum of 2+ years of customer service experience. * Strong Microsoft Office skills (Word, Excel ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ... Minimum of 2+ years of customer service experience. * Strong Microsoft Office skills (Word, Excel ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ... Minimum of 2+ years of customer service experience. * Strong Microsoft Office skills (Word, Excel ...

HB Travels

Client Care Coordinator - Remote

Schenectady, NY · Remote

$17.50 - $22.75/hr

Customer-focused and professional * Strong attention to detail * Good problem-solving abilities ... Develop knowledge of systems and client-service processes * Ongoing Support: Access educational and ...

New

HB Travels

Client Care Coordinator - Remote

Schenectady, NY · Remote

$30K - $70K/yr

Customer-focused and professional * Strong attention to detail * Good problem-solving abilities ... Develop knowledge of systems and client-service processes * Ongoing Support: Access educational and ...

New

HMG Careers

Remote Sales and Service Advisor

Albany, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Trainee information

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How much do remote customer service trainee jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote customer service trainee in Schenectady, NY is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.61 per hour, depending on experience, location, and employer.

What is a remote customer service trainee?

A Remote Customer Service Trainee is an entry-level employee who is learning the skills needed to assist customers through phone, email, chat, or other digital channels, while working from home or another remote location. Trainees undergo training to understand company policies, products, and customer service techniques. Their responsibilities typically include responding to customer inquiries, resolving basic issues, and escalating more complex problems to senior staff. The role is ideal for those looking to start a career in customer service with the flexibility of remote work.

What are the key skills and qualifications needed to thrive as a remote customer service trainee?

To thrive as a Remote Customer Service Trainee, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk systems, and basic computer applications is typically required. Outstanding trainees demonstrate patience, active listening, and adaptability to handle diverse customer needs in a virtual environment. These skills and qualities are essential for delivering excellent customer experiences and maintaining company reputation in a remote work setting.

What are some common challenges faced by remote customer service trainees, and how can they be effectively managed?

Remote Customer Service Trainees often face challenges such as staying motivated without in-person supervision, managing time effectively, and handling customer inquiries across digital channels. To overcome these, it's important to establish a structured daily routine, proactively communicate with team members and supervisors, and take advantage of the training and support resources provided. Regular check-ins and feedback sessions help trainees feel connected and supported, which can significantly ease the transition into a remote work environment.

What is the difference between Remote Customer Service Trainee vs Remote Customer Support Specialist?

AspectRemote Customer Service TraineeRemote Customer Support Specialist
CredentialsBasic training, no prior experience requiredExperience or certifications often preferred
Work EnvironmentTraining programs, entry-level supportFull support role, handling customer issues
Employer UsageCompanies training new hiresCompanies providing ongoing customer support
Search IntentEntry-level support roles, training opportunitiesExperienced support roles, troubleshooting

The main difference is that a Remote Customer Service Trainee is an entry-level position focused on training and learning, while a Remote Customer Support Specialist is a more experienced role responsible for resolving customer issues. Trainees typically undergo training, whereas specialists handle ongoing customer inquiries independently.

What are popular job titles related to Remote Customer Service Trainee jobs in Schenectady, NY?

For Remote Customer Service Trainee jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Trainee jobs in Schenectady, NY look for?

The top searched job categories for Remote Customer Service Trainee jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Remote Customer Service Trainee jobs?

Cities near Schenectady, NY with the most Remote Customer Service Trainee job openings:

Remote Customer Service Trainee jobs near you

Remote Customer Service Specialist Part-Time

Ferrellgas

Johnstown, NY • Remote

$15.50 - $20.50/hr

Part-time

Retirement, PTO

Posted 18 days ago

Ferrellgas rating

6.9

Company rating: 6.9 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Part-Time Customer Service Specialist. This is a remote role, however we would like for this person to be in or near NY, MD or PA. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won’t go unnoticed - here, your impact matters.

Why You’ll Love Working Here

 

At Ferrellgas we’re committed to supporting our team with benefits that promote stability, growth, and work-life balance:

  • Financial Security: 401(k) with a generous company match and Employee Stock Ownership Plan (ESOP).
  • Paid Time Off (PTO): Take time to rest, recharge, and spend with family.
  • Paid Training: We invest in your success with comprehensive, hands-on training.
  • Exclusive Savings: Receive employee discounts, including propane savings.

  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensure accurate account maintenance and updating of account information.
  • Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
  • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
  •  Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Support the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.

  • High School Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials               

Ready to take the next step in your career? Apply today and be part of our growing team!

What Ferrellgas employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Ferrellgas

Sourced by ZipRecruiter

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Industry

Oil and gas extraction and colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Overland Park, KS, US

Social media

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