Remote Customer Service Trainee Jobs in San Ramon, CA

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is looking for motivated individuals with a passion for customer service and an interest in our Auto Damage Trainee program. Help our customers when they need us most after an accident and help them get back on the road.
Please note that this is a field role. Any candidate(s) selected for the role would be assigned a GEICO fleet vehicle and would be responsible for covering the San Jose, CA area.
What Makes This Opportunity Exciting?
Our team is looking for candidates who are service driven, thrive in environments that require multitasking, and enjoy being on the go! GEICO's industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility in addition to 2 weeks in a field training center (NY, TX, CA) with mentors to help you learn and grow. Let GEICO teach you how to write estimates and adjust claims so you can directly assist our customers after accidents or major disasters. Your unique skillset, along with the latest auto-adjusting tools and tech will help you:

• Inspect and assess vehicle damage caused by all types of accidents
• Estimate vehicle repair costs and negotiate equitable settlements
• Partner with other adjusters and supervisors to work with body shops, rental partners, and parts providers

Auto Damage Adjusters will travel within their assigned territory to body shops, salvage and tow yards, and at times customers homes to write estimates, inspect damage, and interact with the public face-to-face. Adjusters work independently and with their team to ensure that appointments and customer follow up are handled in a timely manner.
Incentives and Additional Perks:

• Starting pay rate varies based upon position and location. Ask your Recruiter for details!
• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

What We're Looking For:

• Critical thinking and decision making in a fast-paced environment
• Strong computer proficiency, including familiarity with Microsoft Office Suite
• Ability to prioritize work and multi-task, while navigating through multiple business applications
• Experience with KPIs and measurable goals
• High School Diploma or equivalent required, bachelor's degree (preferred)
• Active Insurance Adjusters license (preferred)

Annual Salary
$32.05 - $50.36
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.