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Remote Customer Service Trainee Jobs in Naples, FL

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

Naples, FL (Remote considered) Employment Type: Full-Time Salary Range: $70,000 - $85,000 About the ... for our customers - which means this role offers hands-on exposure to AI-driven reporting ...

HMG Careers

Sales Consultant Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Goodland, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Estero, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Marco Island, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Goodland, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Golden Gate, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Golden Gate, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Estero, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Marco Island, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Bonita Springs, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service JobsRemote Customer Service Trainee JobsRemote Customer Service Trainee Jobs in Naples, FL

Remote Customer Service Trainee information

See Naples, FL salary details

$8

$16

$25

How much do remote customer service trainee jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer service trainee in Naples, FL is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.12 per hour, depending on experience, location, and employer.

What is a remote customer service trainee?

A Remote Customer Service Trainee is an entry-level employee who is learning the skills needed to assist customers through phone, email, chat, or other digital channels, while working from home or another remote location. Trainees undergo training to understand company policies, products, and customer service techniques. Their responsibilities typically include responding to customer inquiries, resolving basic issues, and escalating more complex problems to senior staff. The role is ideal for those looking to start a career in customer service with the flexibility of remote work.

What are the key skills and qualifications needed to thrive as a remote customer service trainee?

To thrive as a Remote Customer Service Trainee, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk systems, and basic computer applications is typically required. Outstanding trainees demonstrate patience, active listening, and adaptability to handle diverse customer needs in a virtual environment. These skills and qualities are essential for delivering excellent customer experiences and maintaining company reputation in a remote work setting.

What are some common challenges faced by remote customer service trainees, and how can they be effectively managed?

Remote Customer Service Trainees often face challenges such as staying motivated without in-person supervision, managing time effectively, and handling customer inquiries across digital channels. To overcome these, it's important to establish a structured daily routine, proactively communicate with team members and supervisors, and take advantage of the training and support resources provided. Regular check-ins and feedback sessions help trainees feel connected and supported, which can significantly ease the transition into a remote work environment.

What is the difference between Remote Customer Service Trainee vs Remote Customer Support Specialist?

AspectRemote Customer Service TraineeRemote Customer Support Specialist
CredentialsBasic training, no prior experience requiredExperience or certifications often preferred
Work EnvironmentTraining programs, entry-level supportFull support role, handling customer issues
Employer UsageCompanies training new hiresCompanies providing ongoing customer support
Search IntentEntry-level support roles, training opportunitiesExperienced support roles, troubleshooting

The main difference is that a Remote Customer Service Trainee is an entry-level position focused on training and learning, while a Remote Customer Support Specialist is a more experienced role responsible for resolving customer issues. Trainees typically undergo training, whereas specialists handle ongoing customer inquiries independently.

What are popular job titles related to Remote Customer Service Trainee jobs in Naples, FL?

For Remote Customer Service Trainee jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Trainee jobs in Naples, FL look for?

The top searched job categories for Remote Customer Service Trainee jobs in Naples, FL are:

What cities near Naples, FL are hiring for Remote Customer Service Trainee jobs?

Cities near Naples, FL with the most Remote Customer Service Trainee job openings:

Remote Customer Service Trainee jobs near you
Infographic showing various Remote Customer Service Trainee job openings in Naples, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,573 per year, or $16.1 per hour.

Customer Support Representative

FYIsoft, Inc.

Naples, FL • On-site, Remote

$75K - $85K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago

Job description

Location: Naples, FL (Remote considered)
Employment Type: Full-Time
Salary Range: $70,000 - $85,000
About the Role
FYIsoft is seeking a hands-on Accounting Manager to lead our accounts receivable, accounts payable, and financial reporting functions. This role owns the day-to-day accuracy of our books while also acting as a key internal user and advocate for the FP&A and ERP tools that support the finance function. We're looking for someone equally comfortable closing the books, presenting numbers to leadership, and working confidently inside modern financial systems.
We value strong technical adaptability as much as years in the seat. As a financial reporting software company, FYIsoft runs on the same AI-powered and automated accounting tools we build for our customers - which means this role offers hands-on exposure to AI-driven reporting, automation, and modern FP&A platforms well beyond what's typical in a traditional accounting department at a larger company. Candidates earlier in their career who are quick to learn new systems and comfortable working alongside AI tools will find this a strong springboard for building in-demand skills that are increasingly essential to where the accounting profession is headed.
What You'll Do
  • Manage day-to-day accounts receivable operations, including invoicing, collections, and cash application
  • Manage accounts payable operations, including vendor invoice processing, approvals, and payment runs
  • Own monthly, quarterly, and annual financial reporting and close processes
  • Prepare and review journal entries, account reconciliations, and supporting schedules
  • Ensure financial reporting is accurate, timely, and compliant with GAAP
  • Partner with FP&A and leadership on budgeting, forecasting, and variance analysis
  • Maintain and optimize the use of ERP and FP&A applications for accounting workflows
  • Identify opportunities to automate or streamline AR/AP and reporting processes using existing systems
  • Support internal and external audits with organized documentation and clear explanations of processes
  • Communicate financial results and issues clearly to both finance and non-finance stakeholders

Required Qualifications
  • Bachelor's degree in Accounting (required)
  • Minimum 5 years of professional accounting experience
  • Direct experience managing accounts receivable and accounts payable functions
  • Strong financial reporting experience, including month-end/period close
  • Tech-savvy and a fast learner with new systems - hands-on experience using FP&A applications and ERP systems, and genuine comfort adopting AI-powered and automated accounting tools (weighted more heavily than additional years of experience beyond the minimum)
  • Strong analytical skills - able to interpret financial data and identify trends or discrepancies
  • Excellent communication skills, both written and verbal, with the ability to explain financial information to non-accountants
  • Solid working knowledge of GAAP
  • High attention to detail and strong organizational skills

Preferred Qualifications
  • Experience in a SaaS, software, or technology company
  • Experience with NetSuite, Microsoft Dynamics 365 Business Central, Sage Intacct, Acumatica, or QuickBooks
  • Prior people-management or team-lead experience

Why This Role Is a Strong Career Move
  • Direct, hands-on exposure to AI-powered financial reporting and automation - skills that are quickly becoming essential across the accounting profession
  • Opportunity to work with modern FP&A and ERP tools daily, rather than waiting years to be exposed to them
  • A chance to build a technical edge early in your career that differentiates you from peers with a more traditional accounting background
  • Room to grow alongside a company whose product and internal operations are both built around the same AI and automation tools

Why Join FYIsoft?
FYIsoft offers a high-growth, entrepreneurial culture where employees have the opportunity to directly impact company success while advancing their careers in the rapidly growing AI and financial technology space.
Benefits Include:
  • Competitive compensation package
  • Commission and bonus opportunities
  • Paid Time Off and company holidays
  • 401(k) plan with company participation
  • 100% company-paid employee health, dental, life, and short-term disability insurance
    • Additional voluntary benefits
  • Bonus and stock option potential

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