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Remote Customer Service Trainee Jobs in Beverly, MA

GEICO

Auto Damage Trainee (Field)

Boston, MA

This is not a remote role; you will be required to work in the territory listed on the job posting ... Core Skills: * Strong customer service, interpersonal, problem-solving, and empathy skills.

Nexora Talent

Remote Client Experience Specialist

Boston, MA · Remote

$18.50 - $24.50/hr

Previous experience in customer service, hospitality, sales, coordination, or travel is a plus but ... Remote Schedule: Flexible / Part-Time Industry: Travel amp; Hospitality Experience Level ...

New

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

HMG Careers

Remote Sales and Service Advisor

Everett, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service JobsRemote Customer Service Trainee JobsRemote Customer Service Trainee Jobs in Beverly, MA

Remote Customer Service Trainee information

See Beverly, MA salary details

$9

$18

$30

How much do remote customer service trainee jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer service trainee in Beverly, MA is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.20 per hour, depending on experience, location, and employer.

What is a remote customer service trainee?

A Remote Customer Service Trainee is an entry-level employee who is learning the skills needed to assist customers through phone, email, chat, or other digital channels, while working from home or another remote location. Trainees undergo training to understand company policies, products, and customer service techniques. Their responsibilities typically include responding to customer inquiries, resolving basic issues, and escalating more complex problems to senior staff. The role is ideal for those looking to start a career in customer service with the flexibility of remote work.

What are the key skills and qualifications needed to thrive as a remote customer service trainee?

To thrive as a Remote Customer Service Trainee, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk systems, and basic computer applications is typically required. Outstanding trainees demonstrate patience, active listening, and adaptability to handle diverse customer needs in a virtual environment. These skills and qualities are essential for delivering excellent customer experiences and maintaining company reputation in a remote work setting.

What are some common challenges faced by remote customer service trainees, and how can they be effectively managed?

Remote Customer Service Trainees often face challenges such as staying motivated without in-person supervision, managing time effectively, and handling customer inquiries across digital channels. To overcome these, it's important to establish a structured daily routine, proactively communicate with team members and supervisors, and take advantage of the training and support resources provided. Regular check-ins and feedback sessions help trainees feel connected and supported, which can significantly ease the transition into a remote work environment.

What is the difference between Remote Customer Service Trainee vs Remote Customer Support Specialist?

AspectRemote Customer Service TraineeRemote Customer Support Specialist
CredentialsBasic training, no prior experience requiredExperience or certifications often preferred
Work EnvironmentTraining programs, entry-level supportFull support role, handling customer issues
Employer UsageCompanies training new hiresCompanies providing ongoing customer support
Search IntentEntry-level support roles, training opportunitiesExperienced support roles, troubleshooting

The main difference is that a Remote Customer Service Trainee is an entry-level position focused on training and learning, while a Remote Customer Support Specialist is a more experienced role responsible for resolving customer issues. Trainees typically undergo training, whereas specialists handle ongoing customer inquiries independently.

What are popular job titles related to Remote Customer Service Trainee jobs in Beverly, MA?

For Remote Customer Service Trainee jobs in Beverly, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Trainee jobs in Beverly, MA look for?

The top searched job categories for Remote Customer Service Trainee jobs in Beverly, MA are:

What cities near Beverly, MA are hiring for Remote Customer Service Trainee jobs?

Cities near Beverly, MA with the most Remote Customer Service Trainee job openings:

Remote Customer Service Trainee jobs near you
Infographic showing various Remote Customer Service Trainee job openings in Beverly, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,345 per year, or $18.9 per hour.

Auto Damage Trainee (Field)

GEICO

Boston, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

GEICO rating

8.0

Company rating: 8.0 out of 10

Based on 366 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Please note: This is not a remote role; you will be required to work in the territory listed on the job posting.
Your Impact at GEICO
As a Field Auto Damage Trainee, you'll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.
What Makes This Opportunity Exciting?
  • Compensation & Incentives:
    • Starting pay rate varies based upon position and location. Ask your Recruiter for details!
    • Bonuses: $1,500 sign-on for licensed candidates.
  • Benefits:
    • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
    • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
    • 401(k) with up to 6% match, vested immediately.
    • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
  • Professional Growth:
    • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
    • GEICO's industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. In addition, 2 weeks in a field training center (NY, TX, CA), with mentors to help you learn and grow.
  • Field Territory:
    • GEICO Fleet vehicle assigned and responsible for the Boston, MA area.

HowYou'llMake a Difference
  • Customer Interaction: Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
  • Problem Resolution:Resolve customer concerns, ensuring a positive experience.
  • Meaningful Impact: Drive customer satisfaction through meaningful interactions.

WhatWe'reLooking For
  • Experience & Qualifications:
    • Customer-facing experience preferred.
    • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
    • Active Adjusters license preferred (training and exam fees provided).
    • High School Diploma or GED required; College degree preferred.
    • Valid driver's license that meets company underwriting guidelines required.
  • Core Skills:
    • Strong customer service, interpersonal, problem-solving, and empathy skills.
    • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
  • Availability:
    • Available to work evenings, weekends, and holidays.

Annual Salary
$32.05 - $50.36
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: Protecting customers through life's twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

GEICO logo

About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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