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Remote Customer Service Supervisor Jobs in Irmo, SC

Next Stop Travels

Travel Customer Representative

Columbia, SC · On-site +1

$13 - $17.75/hr

We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility, creativity, and a passion ...

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Remote Customer Service Supervisor information

See Irmo, SC salary details

$20K

$47.4K

$82.5K

How much do remote customer service supervisor jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service supervisor in Irmo, SC is $47,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $57,200.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Supervisor job?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Supervisor position, and why are they important?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What does a typical day look like for a Remote Customer Service Supervisor?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.
More about Remote Customer Service Supervisor jobs
What are popular job titles related to Remote Customer Service Supervisor jobs in Irmo, SC? For Remote Customer Service Supervisor jobs in Irmo, SC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Supervisor jobs in Irmo, SC look for? The top searched job categories for Remote Customer Service Supervisor jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Remote Customer Service Supervisor jobs? Cities near Irmo, SC with the most Remote Customer Service Supervisor job openings:
Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Irmo, SC as of May 2026, with employment types broken down into 47% Full Time, 45% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $47,358 per year, or $22.8 per hour.

Remote Customer Support Pro: Growth, Bonuses, Benefits

Cengage Group

Columbia, SC • Remote

$13 - $17.75/hr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Cengage Group is seeking a dedicated Customer Service Associate located in Columbia, South Carolina. This role includes handling a variety of inquiries using multiple communication channels like phone, email, and live chat. Responsibilities involve resolving issues through internal software applications, identifying root causes, and reporting trends for product improvement.

Benefits include healthcare coverage from day one, a 401K plan, and the potential for quarterly bonuses, emphasizing a supportive work-from-home environment. #J-18808-Ljbffr

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