ZipRecruiter

Log In

2

Remote Customer Service Supervisor Jobs in Dedham, MA

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Supervisor JobsRemote Customer Service Supervisor JobsRemote Customer Service Supervisor Jobs in Dedham, MA

Remote Customer Service Supervisor information

See Dedham, MA salary details

$25.2K

$59.6K

$103.7K

How much do remote customer service supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer service supervisor in Dedham, MA is $59,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $71,900.00 per year, depending on experience, location, and employer.

What is a remote customer service supervisor?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a remote customer service supervisor do?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the remote customer service supervisor position?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Dedham, MA?

For Remote Customer Service Supervisor jobs in Dedham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Supervisor jobs in Dedham, MA look for?

The top searched job categories for Remote Customer Service Supervisor jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Remote Customer Service Supervisor jobs?

Cities near Dedham, MA with the most Remote Customer Service Supervisor job openings:

Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Dedham, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $59,576 per year, or $28.6 per hour.

Remote Customer Experience Coordinator

Nexora Talent

Boston, MA • Remote

$19.50 - $25.50/hr

Part-time

Re-posted 9 days ago

Job description

Customer Experience Coordinator (Remote)

We are looking for a motivated and customer-focused Customer Experience Coordinator to join our growing remote team. In this role, you will support clients by coordinating services, answering questions, and ensuring every interaction is smooth, organized, and positive from start to finish.

As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and service coordination, provide accurate information, and help create outstanding customer experiences. This is an excellent opportunity for individuals who enjoy helping others, working remotely, and building strong relationships through exceptional service.

Key Responsibilities

  • Respond to client inquiries via phone, email, and online messaging platforms.

  • Coordinate customer requests and assist with scheduling and service updates.

  • Provide clear and accurate information regarding available services and processes.

  • Maintain organized records of customer interactions and service details.

  • Ensure timely follow-up and deliver professional customer support.

  • Collaborate with team members to ensure a seamless client experience.

  • Resolve customer concerns efficiently while maintaining a high level of professionalism.

  • Deliver outstanding service that builds customer satisfaction and loyalty.

Benefits

  • 100% Remote position.

  • Flexible work schedule.

  • Comprehensive onboarding and training provided.

  • Performance-based growth opportunities.

  • Supportive and collaborative team environment.

  • Work-life balance with the flexibility of working from home.

Qualifications

  • Excellent verbal and written communication skills.

  • Strong customer service and interpersonal skills.

  • Highly organized with great attention to detail.

  • Ability to manage multiple tasks in a fast-paced environment.

  • Comfortable using computers, online communication tools, and web-based platforms.

  • Self-motivated with the ability to work independently.

  • Previous customer service experience is a plus but not required.

  • Passion for helping clients and delivering exceptional customer experiences.

Apply