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Remote Customer Service Student Jobs in Reading, MA

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ... Flexible remote work environment. Opportunities for professional growth and development. A ...

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All JobsCustomer Service Student JobsRemote Customer Service Student JobsRemote Customer Service Student Jobs in Reading, MA

Remote Customer Service Student information

See Reading, MA salary details

$10

$19

$28

How much do remote customer service student jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer service student in Reading, MA is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.07 per hour, depending on experience, location, and employer.

What is a remote customer service student?

A Remote Customer Service Student is typically a student who works part-time or on a flexible schedule, providing customer support services from a remote location, such as their home. Their responsibilities often include answering customer inquiries, resolving issues, and providing product or service information via phone, email, or chat. This role allows students to gain valuable communication and problem-solving skills while balancing their academic commitments. Many companies offer remote customer service positions to students due to their adaptability and tech-savviness. It's a popular job for students looking to earn income and gain experience without needing to commute.

What are the key skills and qualifications needed to thrive as a remote customer service student?

To thrive as a Remote Customer Service Student, you need strong communication skills, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or progress toward one. Familiarity with customer relationship management (CRM) software, live chat platforms, and email systems is typically expected. Patience, active listening, and a positive attitude help you excel in assisting customers and resolving issues remotely. These skills are crucial for delivering effective support, maintaining customer satisfaction, and working efficiently in a virtual environment.

What are some common challenges faced by remote customer service students, and how can they be managed effectively?

Remote Customer Service Students often encounter challenges such as balancing their academic responsibilities with work shifts, maintaining motivation without in-person supervision, and handling diverse customer inquiries independently. Effective time management and clear communication with supervisors about academic commitments can help. Utilizing company-provided resources, regular check-ins with team leads, and building a supportive network with fellow remote team members can also make the experience smoother and more rewarding.

What are popular job titles related to Remote Customer Service Student jobs in Reading, MA?

For Remote Customer Service Student jobs in Reading, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Student jobs in Reading, MA look for?

The top searched job categories for Remote Customer Service Student jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Customer Service Student jobs?

Cities near Reading, MA with the most Remote Customer Service Student job openings:

Remote Customer Service Student jobs near you
Infographic showing various Remote Customer Service Student job openings in Reading, MA as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Remote job distribution, with an average salary of $41,255 per year, or $19.8 per hour.

Bilingual Licensed Customer Service Representative - Remote

Liberty Mutual Insurance

MA • On-site, Remote

$38K/yr

Full-time

Re-posted 20 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 311 rated insurance

Job description

Description
Are you a licensed, bilingual in English and Spanish, insurance professional looking to join a Fortune 100 Company?
We are currently hiring exclusively for our Gold Customer Service licensed class starting October 5, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role.
We invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents and their customers. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team.
Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.
The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.
Responsibilities:
  • Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
  • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
  • Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
  • Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
  • Accurately maintains and tracks data across various computer systems.

Qualifications
  • Bilingual in English and Spanish.
  • Property & Casualty License or a Personal Lines License.
  • Associate degree in a business-related field preferred or equivalent experience required.
  • A minimum of 6 months' related work experience is required with customer service experience preferred.
  • Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
  • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
  • Must have the ability to handle confidential and proprietary information.
  • Proficiency with computers is mandatory.
  • Knowledge and ability to use Microsoft Office tools is necessary.
  • Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.

Our Gold team is vital in providing #peaceofmind to our customers and agents, and we're excited to have you join us in working together to achieve our shared goals.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Social media

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