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Remote Customer Service Representative Jobs in Victoria, BC

Sense Engineering

Project Associate (Remote)

Victoria, BC · Remote

CA$65K - CA$85K/yr

Represent Sense at client meetings and other networking functions with a commitment to exceptional service standards. * Other duties as assigned/required. What We're Looking For: * Bachelor's degree ...

EUTELSAT SA

Account Director, Canada

Victoria, BC · On-site +1

... services. With Eutelsat Group You'll Get To: * Pioneer the future of Space Technology ... Bring connectivity to remote frontiers * Collaborate with customer-centric experts * Embrace ...

GL Inc

Consumer Research Associate (Remote)

Langford, BC · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...

GL Inc

Consumer Research Associate (Remote)

Victoria, BC · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...

GL Inc

Remote Consumer Feedback Participant

Victoria, BC · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...

GL Inc

Remote Consumer Insights Participant

Langford, BC · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...

GL Inc

Remote Consumer Research Participant

Victoria, BC · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...

GL Inc

Remote Research Panel Participant

Langford, BC · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Victoria, BC

Remote Customer Service Representative information

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Victoria, BC?

The most popular types of Customer Service Representative jobs in Victoria, BC are:

What are popular job titles related to Remote Customer Service Representative jobs in Victoria, BC?

For Remote Customer Service Representative jobs in Victoria, BC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Victoria, BC look for?

The top searched job categories for Remote Customer Service Representative jobs in Victoria, BC are:

What cities near Victoria, BC are hiring for Remote Customer Service Representative jobs?

Cities near Victoria, BC with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Victoria, BC as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution.

PLM Configuration Specialist (Remote)

ShipConstructor Software, Inc.

Victoria, BC • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

About the Opportunity


The SSI Digital Shipbuilding Platform is an integrated CAD/PLM enterprise system, developed exclusively for shipbuilding and fleet sustainment. The key SSI Platform software applications are ShipConstructor (3D CAD/CAM) and ShipbuildingPLM. SSI shipbuilding technology is a market leader in North America, with a strong European and Oceania client base.


The SSI PLM Configuration Specialist plays a key role as a member of the Enterprise Solutions team with a strong emphasis on the development and custom configuration of a ShipbuildingPLM client-specific solution that is tailored to support the wider solution architecture, under the guidance of the team leads. The ability to also engage with clients to capture complex requirements and map end-to-end process definitions that can be translated into the development of a complete integrated SSI solution would be a distinct advantage, but not required.


The position will require collaborating with a larger SSI Platform implementation and SME team, and includes engaging with clients through remote meetings with minimal travel. Flexibility in working hours will be required to accommodate client time zones. The chosen candidate must be located within North America, Australia, or Europe, and will have the flexibility to work fully remotely, or in a hybrid or in-office capacity at our SSI offices in Mobile, AL, USA, or Victoria, BC, Canada.


SSI is a global software company servicing the needs of the offshore and marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming all people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.


Duties and Responsibilities:

  • Develop and configure client-specific PLM solutions as part of an agile, cross-functional team, ensuring alignment with customer requirements and overall product architecture.
  • Collaborate with internal stakeholders to plan, design, and develop new PLM features, customizations, and enhancements in response to customer and business requirements.
  • Collaborate with internal stakeholders to interpret requirements and translate them into scalable and maintainable software solutions within the PLM platform.
  • Support the Enterprise Solutions team in activities such as client solution deployment, troubleshooting issues, client configuration/customization demos, and providing technical guidance.
  • Participate in code reviews and quality assurance (QA) testing to ensure solutions meet performance and functional requirements, and to support the delivery of high-quality solutions.
  • Create and maintain high-quality technical documentation, including development specifications, release notes, user guides, and test plans.


What We Look For:

  • Post-secondary education in software engineering, computer science, or a related field, or equivalent practical experience.
  • Experience with configuration/development of PLM/Engineering Change Processes required.
  • Proven experience with JavaScript and C# required.
  • Microsoft SQL Server experience required.
  • Exposure to CAD and Design Review applications is desired.
  • Proficient in both written and spoken English.


About the Benefits

SSI offers a competitive compensation package that includes a full Benefits package, competitive wages and profit-sharing, as well as education benefits, self-paced learning opportunities, and the opportunity to work remotely.Only those selected for an interview will be contacted.


If you enjoy working in a fast-paced dynamic environment and want to take your career to the next level with a local employer of choice -Apply to SSI today!

Apply