Remote Customer Service Representative Jobs in Rutherfordton, NC

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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In this role, you will act as a design authority for an engineering discipline with medium complexity. You will complete assignments on multiple projects of moderate size or portions of major projects in a cost-effective manner and in accordance with contract specifications, quality standards, safety requirements, and cybersecurity policies and standards.

The work model for this role is: Remote {#LI-Remote}

This role is contributing to the Electrification division in the United States.

You will be mainly accountable for:

• Leading and supporting commissioning of data centers, paralleling switchgear (PSG), and power automation systems.

• Be a support function for Field service engineer during project commissioning.

• Configure, test, and troubleshoot PLC/HMI, Relays and other control systems

• Conduct & Support site acceptance tests (SAT), factory witness tests (FWT), and FAT support with customers to ensure compliance with project specifications.

Our team dynamics
You will join a talented and high performing team, where you will be able to thrive.

Qualifications

• Bachelor's degree in electrical engineering, Automation, or related field (or equivalent work experience).

• 7-10+ years of experience in field service engineering, with a focus on datacenter power systems, paralleling switchgear, and automation/PLC systems.

• Strong knowledge of power distribution systems, protection & control, and critical power applications.

• Proven hands-on experience with commissioning and troubleshooting PLC/HMI, Relays, and control systems.

• Familiarity with UL standards (UL1558, UL508A) and power system testing practices.

• Excellent problem-solving, analytical, and communication skills.

• Ability to lead and mentor junior engineers in high-pressure situations.

• Comfortable with up to 50% travel (domestic and international).

Preferred Skills

• Experience with SCADA integration in data centers and power systems.

• Familiarity with IEC 61850, Modbus, DNP3 communication protocols.

• Hands-on knowledge of generator controls and protection relays.

• Experience in customer-facing roles with strong presentation and negotiation skills.

More about us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to www.myBenefitsABB.comand click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.